Features

VoIP Migration and Implementation

Is your organization prepared to deploy SIP trunking services?

Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks. Continue Reading
VoIP migration requires telephony network planning, security scrutiny

A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies. Continue Reading
SIP protocol primer: Learn the SIP basics

With the rise of IP communications, SIP has become the standard for initiating communication across a network. Learn the basics of SIP, including how it works and why you need it. Continue Reading
VoIP systems deliver advanced telephony and UC features

Learn what 10 leading on-premises, SaaS and hybrid VoIP platforms offer in terms of features, unified communication functionality, phone hardware compatibility and technical support. Continue Reading
VoIP platforms offer a wide range of benefits to the enterprise

Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers. Continue Reading

Compare offerings from 8 leading cloud and hybrid VoIP vendors

Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support. Continue Reading
How 5 leading on-premises and hybrid VoIP platforms compare

Learn how four use case scenarios can help organizations differentiate between the leading on-premises and hybrid VoIP systems so they can select the best platform for their needs. Continue Reading
6 questions to ask before choosing a SaaS or hybrid cloud VoIP system

Before choosing a SaaS or hybrid cloud VoIP vendor, it's important for organizations to create a list of must-have features that can be used to narrow down their selection criteria. Continue Reading
5 considerations for selecting an on-premises VoIP platform

Although cloud-based VoIP is popular, organizations are consistently choosing on-premises VoIP systems, as they offer sites more control over their communications environment. Continue Reading
Enterprise VoIP platforms provide UC functionality in a single system

The shift toward mobile workforces has dramatically changed how VoIP is deployed. Learn about three popular VoIP deployment models and use case scenarios and how VoIP is only a single component in a much larger unified communications strategy. Continue Reading
How to prepare for and manage VoIP call quality issues

Do you know how to maintain call quality when deploying VoIP? Get the answers to your VoIP quality concerns, from predeployment assessments to troubleshooting tools. Continue Reading

PSTN vs. VoIP: What's best for your business?

Unsure of where your organization stands in the PSTN vs. VoIP debate? Use this feature-by-feature comparison to decide whether VoIP or PSTN services fit your organization's needs. Continue Reading
Skype for Business users wary of Microsoft Teams telephony

As Microsoft rolls out its Teams communications client, many Skype for Business users are concerned about certain telephony features and may prefer on-premises options. Continue Reading
Mitel MiCloud: UC as a service product overview

With features such as contact center support and integration with Salesforce, the Mitel MiCloud unified communications system is suitable for small and large organizations. Continue Reading
Microsoft Skype for Business Online: UCaaS product overview

As a cloud-based product, Skype for Business Online continues to evolve into a full-fledged unified communications service, with calling, conferencing and collaboration features. Continue Reading
Ringing endorsement: Which VoIP telephones fit your needs?

With hundreds of models and countless features to choose from, picking the right IP phone can be a challenge. Here's what IT managers need to know before they make the call. Continue Reading
How to buy business VoIP services

Business VoIP services are increasingly essential to modern companies. This guide concisely explains VoIP technology and what to look for when determining what VoIP services to buy. Continue Reading
Adtran VoIP offerings: NetVanta 7100/7060 product overview

The Adtran VoIP lineup, consisting of the NetVanta 7100 and 7060 IP PBX products, supports a wide range of features, including routing, switching and stateful firewall. Continue Reading
Mitel VoIP 3300 series controllers: Product overview

The Mitel VoIP platform consists of the 3300 series controllers. With support for up to 2,000 SIP trunks, the 3300 series can replace legacy telephony in small or large businesses. Continue Reading
ShoreTel phone system: Product overview

The ShoreTel VoIP system boasts several voice switches, simplified administration and automated backup. The premises platform is ShoreTel's replacement for PBX telephony. Continue Reading
Univerge series NEC VoIP: Product overview

The NEC VoIP offerings include the extensive Univerge series and a wide range of compatible IP telephones to accommodate organizations of varying sizes. Continue Reading
KX-TDE Series Panasonic VoIP system: Product overview

Panasonic VoIP offerings include the KX-TDE series, with support for more than 1,000 extensions and up to 64 SIP trunks, providing customers with several configuration options. Continue Reading
Cisco UCM voice over IP system: Product overview

Designed for small and medium businesses, as well as large enterprises, Cisco UCM provides voice over IP technology that can replace a legacy telephone system. Continue Reading
Comparing the leading VoIP vendors and their products

Before purchasing a VoIP system, enterprises need to carry out careful research as VoIP vendors offer intricate products with varying capabilities. Continue Reading
What you need to consider before you buy VoIP

When assessing VoIP systems, first consider VoIP features and functions, then gauge the scope of the service, network needs and plans for expansion. Continue Reading
Toshiba IPedge VoIP System Product Overview

The Toshiba IPedge is a secure software-based VoIP system intended to replace legacy telephony. Continue Reading
Three use cases that highlight the benefits of VoIP

Migrating from standard telephony to VoIP can be beneficial. In this article, telephony expert Jon Arnold examines three common VoIP use cases. Continue Reading
Analyzing VoIP basics reveals telephony's evolution

Telephony expert Jon Arnold dissects enterprise VoIP basics -- including the technology's evolution and how it works -- and compares it with legacy telephony. Continue Reading
VoIP and unified communications define the future

Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies. Continue Reading
Skype vs. Google Voice: Feature-by-feature showdown

Two companies are competing to rule the free-VoIP market. This chart offers a feature-by-feature comparative look at Skype vs. Google Voice. Continue Reading
Do enterprises want to dump the desk phone for a softphone?

Plenty of vendors tell UC managers that it's time to replace wired desk phones with softphone applications on laptops or UC apps on mobile devices. But is anyone really doing it? Continue Reading
Fixed mobile convergence technology fundamentals

Fixed mobile convergence (FMC) systems based on VoIP service build on convergence technology fundamentals to enable fully converged IP communications. This chapter will review FMC systems technology and discuss real-life deployments. Continue Reading
How does VoIP work? A technical guide to functional VoIP

By now, you probably have a general idea of what VoIP is, but do you understand how it works? Do you know how many bits are in a conventional PCM voice sample or what "look-ahead" is used for? Do you know which two modes a caller can use to set up a... Continue Reading