Features

Features

Unified Communications ROI

• Choose a unified communications system with these criteria

  Navigate the growing unified communications systems market and choose the best-suited product for your enterprise with these important considerations.  Continue Reading

• 4 unified communications benefits that improve productivity

  How can unified communications tools benefit your business? Explore these four use cases of unified communications to make the right purchase decision for your needs.  Continue Reading

• How UC technology works and why you need it

  Explore the emergence of unified communications and the evolution of UC technology as a response to changing business needs.  Continue Reading

• UCaaS products for what every organization needs

  Check out these UCaaS products to help you make a final decision based on company overview, hardware options and technical support.  Continue Reading

• Choose the best UCaaS provider with these 5 considerations

  When evaluating UCaaS providers and cloud-based products, three important criteria to consider include flexibility, stability and the variety of deployment models offered.  Continue Reading

• 3 benefits of UCaaS in the workplace

  Businesses can take advantage of some significant benefits of UCaaS, including improved company agility, employee productivity and cost control.  Continue Reading

• Contact center AI trends take center stage at Enterprise Connect 2019

  Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?  Continue Reading

• Disadvantages of interactive whiteboards: Cost, lack of interoperability

  Large-screen collaboration devices offer some powerful communications tools. But buyers also need to heed some of the disadvantages of interactive whiteboards.  Continue Reading

• Comparing the top UC cloud products and providers

  Before you buy UC cloud-based products, consider these four key criteria: your business size, provider tech support, third-party app integration and contact center capabilities.  Continue Reading

• UC tech-buying power shifting from IT to lines of business

  Empowered by cloud-based services and consumer-oriented expectations, lines of business are wresting technology-buying power from IT departments and purchasing collaboration apps.  Continue Reading

• Evaluate cloud vs. on-premises video conferencing tools before you buy

  Before you buy video conferencing services, evaluate the components of cloud vs. on-premises video to determine which deployment model is the right fit for your organization.  Continue Reading

• The business case for video conference technology just got easier

  Use cases for video conference technology have transformed recently, as the software-as-a-service model provides greater flexibility, lower cost of ownership and easier deployments.  Continue Reading

• VIPedge: Toshiba cloud UC service product overview

  VIPedge, the Toshiba cloud UC system, implements unified communications as a service with strong support help and integration with existing Toshiba IP PBX units.  Continue Reading

• Cisco HCS: UC as a service product overview

  Cisco HCS cloud unified communications system integrates with existing collaboration and presence technology, like Cisco Presence and Instant Messaging Server.  Continue Reading

• Employee consultation needed before deploying new UC tools

  Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use.  Continue Reading

• Video conferencing systems help NATO keep the peace

  An extensive video conferencing deployment helps employees and partners at the North Atlantic Treaty Organization (NATO) collaborate responding to world conflicts.  Continue Reading

• Unify OpenScape Voice: Product overview

  With support for mobility, video and scalability for up to 500,000 users, OpenScape Voice -- and the rest of the Unify UC portfolio -- is well-suited for large enterprises.  Continue Reading

• ShoreTel Connect ONSITE: Product overview

  With a simple deployment model, the recently revamped ShoreTel UC platform is well-suited for multisite organizations and looks to contend with other major vendors.  Continue Reading

• NEC UNIVERGE 3C: Product overview

  Unlike solutions that are licensed by service, the NEC UNIVERGE 3C offers a unique licensing model, providing users with complete UC services without additional costs.  Continue Reading

• Microsoft Skype for Business Server: Product overview

  With its Skype for Business services, Microsoft has shaken up the unified communications market by launching an unconventional platform that's generating significant growth.  Continue Reading

• Alcatel-Lucent OpenTouch suite: Product overview

  The Alcatel-Lucent UC portfolio, including the OpenTouch Business Edition and OmniPCX platforms, offers a wide range of features for both small and large organizations.  Continue Reading

• Avaya UC product overview: Aura Communication Manager

  The Avaya Aura Platform, perhaps best suited for larger enterprises, supports messaging, voice, video, presence and mobility features, as well as virtualization.  Continue Reading

• Mitel's MiVoice MX-ONE: Product overview

  Mitel communications products include the MiVoice MX-ONE suite, which can support up to 500,000 users. Many of Mitel's products can be managed from a Web browser interface.  Continue Reading

• Cisco UCM: Unified communications product overview

  The Cisco UC Manager supports instant messaging, video conferencing, mobility and presence technology. The platform can support up to 100,000 users in a cluster configuration.  Continue Reading

• End-user training, internal marketing key to UC adoption

  You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing.  Continue Reading

• UC as a service emerging as a viable deployment model

  Telephony expert Jon Arnold examines the emergence of UC in the cloud and discusses how its evolution is part of a growing shift toward cloud-based services for the enterprise.  Continue Reading

• Three buying principles for unified communications products

  After exploring possible use cases for unified communications systems, examine the value proposition, deployment models and vendor-partner relationship.  Continue Reading

• UC services, projects rank modestly in networking survey

  UC services, projects and planned investments rank in the middle of the pack among IT pros' networking goals in a recent TechTarget survey.  Continue Reading

• New analytics tools help track video conferencing usage

  You’ve invested heavily in video conferencing. Was it worth it? New analytics tools try to answer that question by reporting on video conferencing usage.  Continue Reading

• Benefits of video conferencing include less travel, but it's not No. 1

  Reduced travel has long been the top reason to deploy video, but enterprises find the soft benefits of video conferencing reap greater rewards.  Continue Reading

• VoIP and unified communications define the future

  Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies.  Continue Reading

• Microsoft Lync vs. Cisco UC: What the decision really comes down to

  Choosing between Microsoft Lync and Cisco UC requires a more strategic evaluation process beyond just comparing feature sets.  Continue Reading

• The future of unified communications & collaboration looks bright

  A recent Ovum survey looks at the future of unified communications & collaboration and sees good uptake in the technology. Why the renewed interest?  Continue Reading