Features

Features

• Emerging UCaaS trends include workflow integrations and AI

  Analysts say UCaaS trends show growing adoption rates and increasingly sophisticated functionality. From application and workflow integrations to AI, here's what's ahead.  Continue Reading

• Comparing UCaaS vs. CPaaS for cloud-based communications

  CPaaS and UCaaS platforms are growing, as organizations move from on premises to cloud. Learn what capabilities these options offer and how they fit into your enterprise communications.  Continue Reading

• Cisco collaboration products unify UC, admin and productivity tools

  In this roundup of UC blogs, analysts discuss the evolution of Cisco collaboration products, voice recognition in collaboration workflows and how AI benefits productivity suites.  Continue Reading

• The 4 features of a complete enterprise video platform

  Organizations are increasing video use as part of daily workflows. Learn what capabilities IT decision-makers should look for in a complete enterprise video platform.  Continue Reading

• Cloud migration needs contact center integration strategy

  Contact center integrations can complicate a cloud migration. Learn what platforms can ease the transition to the cloud by reintegrating back-end business apps.  Continue Reading

• Evaluating top UCaaS providers and features

  The unified communications-as-a-service market is diverse and growing. Learn how to analyze UCaaS offerings and select a provider that aligns with your present and future needs.  Continue Reading

• Managing external collaboration from start to finish

  External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners.  Continue Reading

• Unified communications market trends drive increased spending

  On-premises UC is in decline as organizations buy into the latest unified communications market trends, such as cloud collaboration tools and embedded communications.  Continue Reading

• How to monitor user-generated content in a video world

  User-generated enterprise video is gaining popularity but can cause headaches for IT if left unchecked. Learn how to manage and monitor user-generated content.  Continue Reading

• CPaaS market growth outpaces UCaaS as organizations demand APIs

  Demand for API capabilities is driving the CPaaS market. Learn why organizations want APIs in addition to UCaaS platforms and why vendor overlap won't lead to market convergence.  Continue Reading

• 5 business benefits of unified communications in the cloud

  Organizations evaluating alternatives to on-premises systems should consider five business benefits of unified communications in the cloud, including improved scalability and security.  Continue Reading

• Live enterprise video streaming driving market disruption

  Live broadcasts, user-created content and webinars are increasing in popularity. Learn what capabilities are shaping the way organizations approach enterprise video.  Continue Reading

• Explore 6 SIP trunk providers with these comparison points

  Explore these six SIP vendors and the pros and cons that they each introduce to your company's telecommunications system.  Continue Reading

• Top expert advice addresses unified communications strategy

  The ways to approach unified communications strategies are always evolving. Check out the advice our industry experts gave to answer the top UC strategy questions of 2019.  Continue Reading

• Biggest UC trends revealed in top news stories of 2019

  Vendor partnerships and interoperability initiatives are a few of the UC trends that made headlines in 2019. Take a look back at some of the top stories from the past year.  Continue Reading

• Top expert tips highlight 2019 unified communications trends

  The UC industry is changing rapidly, and buyers need advice to make educated buying decisions. Our top expert tips of 2019 helped organizations navigate market trends.  Continue Reading

• Mobile trends that will flourish and flop in 2020

  In this roundup of UC blogs, analysts discuss mobile trends for 2020, how to choose the right digital whiteboard canvas and how video analytics could help retailers.  Continue Reading

• CPaaS market evolves to meet changing business needs

  Changing user needs are transforming the CPaaS market as vendors look to provide tools for nondevelopers and enhance communications API capabilities.  Continue Reading

• Enhancing communications with a UC-contact center integration

  The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.  Continue Reading

• Is your organization prepared to deploy SIP trunking services?

  Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks.  Continue Reading

• How speech recognition can augment UC workflows

  Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants.  Continue Reading

• The advantages of video calling drive business competition

  Established companies can have a hard time competing with younger cloud-native competitors. But the advantages of video calling can level the playing field.  Continue Reading

• Microsoft, Cisco usher in new era of video conferencing interoperability

  In this roundup of UC blogs, analysts discuss the future of video interoperability, Zoom's evolution in business communications and key announcements from Microsoft Ignite.  Continue Reading

• How IT can help prevent UC tool communication overload

  The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures.  Continue Reading

• CPaaS trends reflect expanded vendor offerings

  CPaaS trends, like high-level APIs, are helping providers expand their portfolios and strengthen offerings for organizations that want enhanced capabilities.  Continue Reading

• UCaaS provider success relies on 2 key strategies

  In this roundup of UC blogs, analysts discuss what UCaaS providers need to do to compete in the market, why Google should look at a Slack acquisition and Poly's new Studio X Series.  Continue Reading

• A remote working strategy needs a business continuity plan

  The Pacific Gas and Electric outages in California highlight the need for organizations to include business continuity plans in their remote working strategy.  Continue Reading

• Workplace by Facebook app finds its enterprise footing

  The Workplace by Facebook app is starting to make serious inroads in the enterprise as large organizations look to unify disparate workers and enhance employee communication.  Continue Reading

• Team collaboration platform benefits and challenges

  Productivity can improve when organizations adopt team collaboration platforms. Learn the benefits and challenges of adopting a team collaboration platform.  Continue Reading

• Understanding key video conferencing components

  Video conferencing is an essential tool for working with a team. Use this glossary to determine which components of video conferencing are best for your business.  Continue Reading

• Modern workspaces balance business and employee needs

  In this roundup of UC blogs, analysts discuss the trends driving modern workspaces, how 5G could support augmented reality in the enterprise and the future of CPaaS.  Continue Reading

• Apple contact center chat adds rich media, improved UX

  The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.  Continue Reading

• Understanding the anatomy of a UCaaS platform

  Organizations looking for cloud UC are migrating to UCaaS. Learn what features make up a UCaaS platform and what extra capabilities vendors may offer.  Continue Reading

• Enhancing business processes with intelligent virtual assistants

  In this roundup of UC blogs, analysts discuss the rise of intelligent virtual assistants, Zoom's foray into WebRTC technology and the pitfalls of using vendor-provided RFPs.  Continue Reading

• Gartner video conferencing Magic Quadrant highlights remote work

  Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'  Continue Reading

• Understanding the components of team collaboration tools

  Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems.  Continue Reading

• 3 key questions to ask about unified communications security

  Unified communications security can be tricky. Learn how to craft a strategy that addresses security challenges and the requirements of individual UC tools.  Continue Reading

• UC cloud services support Regum's global expansion

  Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control.  Continue Reading

• How to assess team collaboration platforms pre- and post-deployment

  Testing predeployment and monitoring post-deployment are two factors that influence collaboration success. Learn how to prepare for and monitor team collaboration platforms.  Continue Reading

• Omnichannel messaging APIs still far off for CPaaS users

  Omnichannel is not just a buzzword, but in some ways, it feels elusive. Omnichannel messaging APIs in CPaaS, in particular, are facing some adoption issues.  Continue Reading

• Choose a unified communications system with these criteria

  Navigate the growing unified communications systems market and choose the best-suited product for your enterprise with these important considerations.  Continue Reading

• Explore unified communication products for your organization

  Discover unified communications products that are best for your organization by looking at specific vendor offerings and features.  Continue Reading

• 4 unified communications benefits that improve productivity

  How can unified communications tools benefit your business? Explore these four use cases of unified communications to make the right purchase decision for your needs.  Continue Reading

• Office 365 and G Suite gain market share for cloud telephony services

  Cloud office suites are growing in popularity among organizations buying enterprise telephony services, according to the latest UCaaS Magic Quadrant report.  Continue Reading

• How UC technology works and why you need it

  Explore the emergence of unified communications and the evolution of UC technology as a response to changing business needs.  Continue Reading

• Features of video conferencing evolve to meet demand

  Enterprise video conferencing is an important collaboration tool for organizations. Increased demand for video has changed much about the features of video conferencing and its delivery.  Continue Reading

• VoIP migration requires telephony network planning, security scrutiny

  A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies.  Continue Reading

• Breaking down the parts of a CPaaS platform

  Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary.  Continue Reading

• Can Google collaboration slow Slack's momentum?

  Google got on the collaboration train early, but Slack has proven to be the more popular messaging platform. Will Google's investment in Hangouts Chat slow Slack?  Continue Reading

• Comparing video conferencing tools: Cisco, Microsoft and Zoom

  Before selecting a video conferencing platform, it's important to consider how the product addresses user needs, integrations, pricing and licensing, and product support.  Continue Reading

• VaaS and USB video drive video conferencing market growth

  As the video conferencing market continues to grow, smaller segments such as VaaS and USB video are gaining traction as organizations focus on scalability and cost reduction.  Continue Reading

• What to consider before buying video conferencing technology

  Learn about the different types of modern video conferencing architectures and how enterprises are incorporating these products into their infrastructure.  Continue Reading

• UC network management embraces automation, AI, SD-WAN

  Organizations looking to simplify UC network management can implement automation tools and technology like SD-WAN and AI to streamline management workflows.  Continue Reading

• Remote work elevates the importance of UC mobility

  A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications.  Continue Reading

• Brush up on your knowledge of speech technology terms

  Vocal commands are one way speech technology is making its way into business applications and services. This mini glossary will refresh your knowledge of speech technology and some of its use cases.  Continue Reading

• User buy-in crucial when migrating from Slack to Microsoft Teams

  For organizations using Microsoft 365, migrating from Slack to Microsoft Teams can better support employee workflows. But a migration requires more than mandating users to switch.  Continue Reading

• Collaboration culture and technology drive meeting room trends

  The meeting room experience is all about collaborative work. Learn how new video and productivity tools are influencing meeting room trends.  Continue Reading

• UC benefits flexible working models in mortgage industry

  Choosing a UC platform with the tools to support remote workers helped American Pacific Mortgage move to a more flexible working model and cut down on brick and mortar costs.  Continue Reading

• Flexibility in the workplace relies on UC technology

  The future of work requires supporting flexibility in the workplace with UC technology, according to a Fuze executive. But this requires addressing corporate culture.  Continue Reading

• Supporting a dispersed workforce with communications technology

  UC tools are a vital part of engaging a dispersed workforce. Learn how business leaders use UC tools to help remote workers feel part of company culture and how to avoid burnout.  Continue Reading

• UCaaS products for what every organization needs

  Check out these UCaaS products to help you make a final decision based on company overview, hardware options and technical support.  Continue Reading

• Understand UC quality issues and which QoS tools can solve them

  Improving UC quality means knowing what causes problems and which QoS tools are available. This mini-glossary will help you navigate the terms related to QoS.  Continue Reading

• How to evaluate and prepare your organization for a CPaaS platform

  Before deploying CPaaS, you must evaluate your organization's need for embedded communications. Plus, vendor stability and API features should be carefully examined.  Continue Reading

• Prepackaged vs. DIY: Which video conferencing system is best?

  Weighing the pros and cons of a vendor's prepackaged video conferencing system versus a multivendor system will help determine which is the best fit for your business.  Continue Reading

• Cloud communications platform supports hospice care provider

  Migrating to RingCentral's cloud communications platform gave AseraCare the needed support for its multiple locations and improved communications for its hospice patients.  Continue Reading

• Go back to the basics with a glossary of VoIP terms

  This mini glossary defines essential vocabulary associated with VoIP. Read through these VoIP terms to refresh your knowledge of IP-based telephony.  Continue Reading

• Choose the best UCaaS provider with these 5 considerations

  When evaluating UCaaS providers and cloud-based products, three important criteria to consider include flexibility, stability and the variety of deployment models offered.  Continue Reading

• Why UCaaS architecture benefits from SD-WAN adoption

  Provisioning traffic is essential to support UCaaS architecture performance. SD-WAN helps solve network problems in real time, enabling users to experience all that UCaaS has to offer.  Continue Reading

• AI in communications improves productivity, but challenges lurk

  AI services, combined with unified communications, can offer several benefits, including improved network monitoring capabilities and voice analytics in meeting rooms.  Continue Reading

• 3 benefits of UCaaS in the workplace

  Businesses can take advantage of some significant benefits of UCaaS, including improved company agility, employee productivity and cost control.  Continue Reading

• New video conferencing tools driven by vendor partnerships

  Businesses have more options when it comes to choosing the right video conferencing tools as the market shifts toward vendor-agnostic hardware and software.  Continue Reading

• Slack collaboration helps Ford, Wayfair build employee trust

  Executives looking to build employee trust and support collaboration across the organization should embrace Slack team collaboration, according to business leaders.  Continue Reading

• How SD-WAN can unlock UCaaS benefits

  Reaping UCaaS benefits means taking a hard look at your network configuration. Learn how SD-WAN can help optimize performance and reliability for UCaaS applications.  Continue Reading

• UC cloud interoperability forces legacy vendors to change strategies

  The proliferation of the cloud has introduced new interoperability challenges for organizations. Learn how UC buyers and vendors are addressing interoperability issues.  Continue Reading

• The 3 pillars of successful collaboration in the workplace

  To achieve collaboration deployment success, organizations need to look beyond the tools and create a workplace culture centered on collaboration.  Continue Reading

• Millennials, changing meeting priorities drive huddle room trends

  The culture around meetings is changing as employees favor huddle rooms over formal boardrooms for ad hoc meetings. The shift is a result of workplace demographic and cultural changes.  Continue Reading

• Evolving workplace culture boosts importance of video conferencing

  The rise of remote workers has shifted workplace culture to favor video conferencing adoption when looking to increase workflow productivity.  Continue Reading

• How to prepare for API integration on your network

  APIs are becoming the easiest way to customize services to fit business communications needs. Before deployment, IT should investigate what network constraints API traffic could bring.  Continue Reading

• Reap UCaaS benefits by preparing network, staff and users

  Organizations migrating to cloud-based unified communications must examine IT and end-user needs. Finding the right balance can help companies realize UCaaS benefits.  Continue Reading

• How Mio integrates Slack, Microsoft Teams and Cisco Webex users

  Mio -- winner of TechTarget's Network Innovation Award -- enables a Slack, Microsoft Teams and Cisco Webex integration, enabling internal communication and collaboration across messaging apps.  Continue Reading

• SIP protocol primer: Learn the SIP basics

  With the rise of IP communications, SIP has become the standard for initiating communication across a network. Learn the basics of SIP, including how it works and why you need it.  Continue Reading

• VoIP systems deliver advanced telephony and UC features

  Learn what 10 leading on-premises, SaaS and hybrid VoIP platforms offer in terms of features, unified communication functionality, phone hardware compatibility and technical support.  Continue Reading

• Achieve UC success with strong user adoption strategies

  Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption.  Continue Reading

• Contact center AI trends take center stage at Enterprise Connect 2019

  Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?  Continue Reading

• Cloud migration planning key to successful UCaaS deployment

  Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment.  Continue Reading

• Vendors showcase latest UC offerings at Enterprise Connect 2019

  The Enterprise Connect 2019 expo floor will feature more than 140 vendors with their latest offerings in the UC space, including team collaboration tools and digital whiteboard technology.  Continue Reading

• Mature UC market drives innovation at Enterprise Connect 2019

  The maturity of the UC market is driving vendors to find new ways to innovate. Enterprise Connect 2019 will see service and product announcements around AI and contact centers.  Continue Reading

• VoIP platforms offer a wide range of benefits to the enterprise

  Companies can choose from one of three VoIP architectures -- on-premises, SaaS VoIP or hybrid cloud. Learn what features and functionality each deployment model offers.  Continue Reading

• Video conferencing platform connects California university campuses

  To keep up with the changing culture of video communications, California State University adopted Zoom to better connect students and faculty and create a more connected campus.  Continue Reading

• ATB Financial banks on cloud communications platform

  For ATB Financial, RingCentral's cloud communications platform offered mobility, integration and legacy support to help modernize its dated telephony infrastructure.  Continue Reading

• Compare offerings from 8 leading cloud and hybrid VoIP vendors

  Learn how organizations can select the enterprise VoIP vendor that offers the platform with the best mix of functionality, interoperability, reliability and ongoing support.  Continue Reading

• How 5 leading on-premises and hybrid VoIP platforms compare

  Learn how four use case scenarios can help organizations differentiate between the leading on-premises and hybrid VoIP systems so they can select the best platform for their needs.  Continue Reading

• Demand for cloud video conferencing drives market consolidation

  The popularity of video is driving consolidation in the cloud video conferencing market as vendors look to round out their portfolios and meet growing enterprise demand for video.  Continue Reading

• Speech technology applications evolve for new use cases

  Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization.  Continue Reading

• Changing business priorities drive cloud UC adoption

  The demand for flexible systems and collaboration tools is helping drive UCaaS adoption across all market segments. However, business size is playing a role.  Continue Reading

• How to deploy team collaboration platforms successfully

  How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption.  Continue Reading

• Know the security risks of CPaaS and communication APIs

  Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.  Continue Reading

• 5 trends driving AI in contact centers

  Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.  Continue Reading

• 6 questions to ask before choosing a SaaS or hybrid cloud VoIP system

  Before choosing a SaaS or hybrid cloud VoIP vendor, it's important for organizations to create a list of must-have features that can be used to narrow down their selection criteria.  Continue Reading

• 5 considerations for selecting an on-premises VoIP platform

  Although cloud-based VoIP is popular, organizations are consistently choosing on-premises VoIP systems, as they offer sites more control over their communications environment.  Continue Reading