Features

Features

• Modern workspaces balance business and employee needs

  In this roundup of UC blogs, analysts discuss the trends driving modern workspaces, how 5G could support augmented reality in the enterprise and the future of CPaaS.  Continue Reading

• Apple contact center chat adds rich media, improved UX

  The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.  Continue Reading

• Understanding the anatomy of a UCaaS platform

  Organizations looking for cloud UC are migrating to UCaaS. Learn what features make up a UCaaS platform and what extra capabilities vendors may offer.  Continue Reading

• Enhancing business processes with intelligent virtual assistants

  In this roundup of UC blogs, analysts discuss the rise of intelligent virtual assistants, Zoom's foray into WebRTC technology and the pitfalls of using vendor-provided RFPs.  Continue Reading

• Gartner video conferencing Magic Quadrant highlights remote work

  Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'  Continue Reading

• Understanding the components of team collaboration tools

  Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems.  Continue Reading

• 3 key questions to ask about unified communications security

  Unified communications security can be tricky. Learn how to craft a strategy that addresses security challenges and the requirements of individual UC tools.  Continue Reading

• UC cloud services support Regum's global expansion

  Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control.  Continue Reading

• How to assess team collaboration platforms pre- and post-deployment

  Testing predeployment and monitoring post-deployment are two factors that influence collaboration success. Learn how to prepare for and monitor team collaboration platforms.  Continue Reading

• Omnichannel messaging APIs still far off for CPaaS users

  Omnichannel is not just a buzzword, but in some ways, it feels elusive. Omnichannel messaging APIs in CPaaS, in particular, are facing some adoption issues.  Continue Reading

• Choose a unified communications system with these criteria

  Navigate the growing unified communications systems market and choose the best-suited product for your enterprise with these important considerations.  Continue Reading

• Explore unified communication products for your organization

  Discover unified communications products that are best for your organization by looking at specific vendor offerings and features.  Continue Reading

• 4 unified communications benefits that improve productivity

  How can unified communications tools benefit your business? Explore these four use cases of unified communications to make the right purchase decision for your needs.  Continue Reading

• Office 365 and G Suite gain market share for cloud telephony services

  Cloud office suites are growing in popularity among organizations buying enterprise telephony services, according to the latest UCaaS Magic Quadrant report.  Continue Reading

• How UC technology works and why you need it

  Explore the emergence of unified communications and the evolution of UC technology as a response to changing business needs.  Continue Reading