Features

Features

• How IT can help prevent UC tool communication overload

  The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures.  Continue Reading

• CPaaS trends reflect expanded vendor offerings

  CPaaS trends, like high-level APIs, are helping providers expand their portfolios and strengthen offerings for organizations that want enhanced capabilities.  Continue Reading

• UCaaS provider success relies on 2 key strategies

  In this roundup of UC blogs, analysts discuss what UCaaS providers need to do to compete in the market, why Google should look at a Slack acquisition and Poly's new Studio X Series.  Continue Reading

• A remote working strategy needs a business continuity plan

  The Pacific Gas and Electric outages in California highlight the need for organizations to include business continuity plans in their remote working strategy.  Continue Reading

• Workplace by Facebook app finds its enterprise footing

  The Workplace by Facebook app is starting to make serious inroads in the enterprise as large organizations look to unify disparate workers and enhance employee communication.  Continue Reading

• Team collaboration platform benefits and challenges

  Productivity can improve when organizations adopt team collaboration platforms. Learn the benefits and challenges of adopting a team collaboration platform.  Continue Reading

• Understanding key video conferencing components

  Video conferencing is an essential tool for working with a team. Use this glossary to determine which components of video conferencing are best for your business.  Continue Reading

• Modern workspaces balance business and employee needs

  In this roundup of UC blogs, analysts discuss the trends driving modern workspaces, how 5G could support augmented reality in the enterprise and the future of CPaaS.  Continue Reading

• Apple contact center chat adds rich media, improved UX

  The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.  Continue Reading

• Understanding the anatomy of a UCaaS platform

  Organizations looking for cloud UC are migrating to UCaaS. Learn what features make up a UCaaS platform and what extra capabilities vendors may offer.  Continue Reading

• Enhancing business processes with intelligent virtual assistants

  In this roundup of UC blogs, analysts discuss the rise of intelligent virtual assistants, Zoom's foray into WebRTC technology and the pitfalls of using vendor-provided RFPs.  Continue Reading

• Gartner video conferencing Magic Quadrant highlights remote work

  Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'  Continue Reading

• Understanding the components of team collaboration tools

  Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems.  Continue Reading

• 3 key questions to ask about unified communications security

  Unified communications security can be tricky. Learn how to craft a strategy that addresses security challenges and the requirements of individual UC tools.  Continue Reading

• UC cloud services support Regum's global expansion

  Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control.  Continue Reading