Features

Features

• Zoom Phone system users share their success stories and setbacks

  Tech leaders at Zoomtopia explained how migrating to the Zoom Phone system provides their employees with an integrated communications experience and improved business continuity.  Continue Reading

• UC presence evolves amid remote work revolution

  UC presence technology must evolve to be effective in today's world of remote work and multi-device communication. Learn how presence can adapt to new ways of working.  Continue Reading

• Remote teams centralize collaboration on Slack platform

  Deploying collaboration technology has played a key role in supporting remote teams during the pandemic. Tech leaders at Slack Frontiers share their success stories.  Continue Reading

• Microsoft Teams updates address employee engagement

  In this roundup of UC blogs, analysts discuss Microsoft Teams updates, CPaaS announcements from Microsoft Ignite and Verizon's portfolio strategy for BlueJeans.  Continue Reading

• UC and collaboration security requires a strong framework

  While UC and collaboration security can be challenging to address, a strong foundational framework can keep communications data secure and controlled.  Continue Reading

• Webex vs. Zoom vs. Teams: Consider future needs, innovation

  As organizations evaluate unified communications products from Cisco, Zoom and Microsoft, they should consider how the vendors are investing in their respective products.  Continue Reading

• On-premises and cloud UC debate amplified by pandemic

  Three unified communications analysts offer insights on the current state of the on-premises vs. cloud debate as organizations grapple with industry changes.  Continue Reading

• Compare the 8 leading unified communications providers

  Discover the unified communications products that are best for your organization with an in-depth look at specific vendor offerings and features.  Continue Reading

• Guide to building an enterprise unified communications strategy

  IT needs a unified communications strategy for voice/video conferencing, chat and other tools. This step-by-step guide helps you implement, evaluate and manage UC in the enterprise.  Continue Reading

• CPaaS industry growth driven by pandemic communications

  The CPaaS industry is accelerating as the pandemic drives new use cases for communications APIs, from virtual patient visits in healthcare to contactless pickup in retail.  Continue Reading

• Cloud empowers remote work during pandemic and beyond

  A cloud-based remote work strategy enabled organizations like Priceline, TD Ameritrade and Walden University to support employee communications and maintain business continuity.  Continue Reading

• Cloud-based UC adoption skyrockets amid pandemic response

  Many organizations are considering cloud-based UC after their on-premises communications infrastructure failed to adequately support remote workers during the pandemic.  Continue Reading

• Enterprise Connect 2020 focuses on new UC priorities

  Organizations need advice on changing collaboration needs and pandemic-related remote work. A virtual Enterprise Connect 2020 will address a new world of enterprise communications.  Continue Reading

• Top 16 unified communications blogs to follow in 2020

  Follow these top UC blogs for the latest trends in the UC and collaboration markets. These blogs provide insight into analysts' industry research, product news and market trends.  Continue Reading

• 9 most useful unified communications features in business

  The coronavirus crisis and work-from-home orders have drastically changed the UC landscape. Read our list of the features that are made for this new era of remote collaboration.  Continue Reading

• 6 unified communications benefits for business productivity

  How can unified communications tools benefit your business? Explore these six unified communications benefits to make the right purchase decision for your needs.  Continue Reading

• New enterprise video strategy must go beyond meetings

  Workflows have grown increasingly digital, and video is necessary to support these changes. Learn how organizations are retooling video strategies to support new use cases.  Continue Reading

• How to address a Microsoft Teams telephony integration

  In this roundup of UC blogs, analysts discuss approaching a Microsoft Teams telephony integration, the latest UC market evolution and Vonage's role in the telehealth vertical.  Continue Reading

• Compare 11 leading cloud-based video conferencing tools

  Discover the top video conferencing tools with this detailed download that compares and contrasts the leading contenders in the cloud-based market today.  Continue Reading

• AV integrators resolute amid changing market trends

  The AV market is undergoing a transformation due to COVID-19 and growing UC adoption. AV integrators still have an important role to play in a changing workplace.  Continue Reading

• Microsoft Teams meetings tutorial offers best practices

  In this Microsoft Teams meetings tutorial, learn the features and functionalities of virtual meetings and live events, from customizing meeting requests to sharing content.  Continue Reading

• Making the most of meetings in Microsoft Teams

  Meetings in Microsoft Teams are vital to support remote collaboration. Learn what role Teams meetings should play in your organization and where the platform must improve.  Continue Reading

• Organizations revamp UCC strategy for remote workforce

  As organizations adjust to new ways of working, their UCC strategy must also evolve to address the short- and long-term communications needs of remote employees.  Continue Reading

• Large group WebRTC meetings require managing CPU usage

  In this roundup of UC blogs, analysts discuss how to address CPU challenges with large group WebRTC meetings, lessons learned from remote collaboration and changing business models.  Continue Reading

• Slack and Zoom integration drives Skype's decline

  In this roundup of UC blogs, analysts discuss how the Slack and Zoom integration are pushing Skype's decline, why vendors must look beyond video and team collaboration success factors.  Continue Reading

• Team collaboration tools ease remote work management

  As employees continue to work from home, team collaboration apps can provide organizations with the tools they need to support remote work management and engagement.  Continue Reading

• Video conferencing encryption comes into focus

  With more people working from home and collaborating via online meetings, video conferencing security among vendors and users has been thrust into the spotlight.  Continue Reading

• Managing multiple collaboration tools in the workplace

  Nearly half of organizations have at least two collaboration tools in the workplace. Learn how IT should approach supporting and securing multiple apps.  Continue Reading

• Video conferencing adoption surge highlights market trends

  Amid the throes of coronavirus, organizations have relied on video collaboration. But, after the pandemic subsides, will businesses still use video as a fundamental workflow?  Continue Reading

• A remote work policy needs infrastructure, collaboration support

  In this roundup of UC blogs, analysts discuss reevaluating remote work policies, best practices for team collaboration and lessons learned from China's remote work mandates.  Continue Reading

• Emerging UCaaS trends include workflow integrations and AI

  Analysts say UCaaS trends show growing adoption rates and increasingly sophisticated functionality. From application and workflow integrations to AI, here's what's ahead.  Continue Reading

• Comparing UCaaS vs. CPaaS for cloud-based communications

  CPaaS and UCaaS platforms are growing, as organizations move from on premises to cloud. Learn what capabilities these options offer and how they fit into your enterprise communications.  Continue Reading

• Cisco collaboration products unify UC, admin and productivity tools

  In this roundup of UC blogs, analysts discuss the evolution of Cisco collaboration products, voice recognition in collaboration workflows and how AI benefits productivity suites.  Continue Reading

• The 4 features of a complete enterprise video platform

  Organizations are increasing video use as part of daily workflows. Learn what capabilities IT decision-makers should look for in a complete enterprise video platform.  Continue Reading

• Cloud migration needs contact center integration strategy

  Contact center integrations can complicate a cloud migration. Learn what platforms can ease the transition to the cloud by reintegrating back-end business apps.  Continue Reading

• Evaluating top UCaaS providers and features

  The unified communications-as-a-service market is diverse and growing. Learn how to analyze UCaaS offerings and select a provider that aligns with your present and future needs.  Continue Reading

• Managing external collaboration from start to finish

  External collaboration is difficult to manage at every step. This FAQ explains how to prepare, manage and complete collaboration initiatives with external partners.  Continue Reading

• Unified communications market trends drive increased spending

  On-premises UC is in decline as organizations buy into the latest unified communications market trends, such as cloud collaboration tools and embedded communications.  Continue Reading

• How to monitor user-generated content in a video world

  User-generated enterprise video is gaining popularity but can cause headaches for IT if left unchecked. Learn how to manage and monitor user-generated content.  Continue Reading

• CPaaS market growth outpaces UCaaS as organizations demand APIs

  Demand for API capabilities is driving the CPaaS market. Learn why organizations want APIs in addition to UCaaS platforms and why vendor overlap won't lead to market convergence.  Continue Reading

• 5 business benefits of unified communications in the cloud

  Organizations evaluating alternatives to on-premises systems should consider five business benefits of unified communications in the cloud, including improved scalability and security.  Continue Reading

• Live enterprise video streaming driving market disruption

  Live broadcasts, user-created content and webinars are increasing in popularity. Learn what capabilities are shaping the way organizations approach enterprise video.  Continue Reading

• Explore 6 SIP trunk providers with these comparison points

  Explore these six SIP vendors and the pros and cons that they each introduce to your company's telecommunications system.  Continue Reading

• Top expert advice addresses unified communications strategy

  The ways to approach unified communications strategies are always evolving. Check out the advice our industry experts gave to answer the top UC strategy questions of 2019.  Continue Reading

• Biggest UC trends revealed in top news stories of 2019

  Vendor partnerships and interoperability initiatives are a few of the UC trends that made headlines in 2019. Take a look back at some of the top stories from the past year.  Continue Reading

• Top expert tips highlight 2019 unified communications trends

  The UC industry is changing rapidly, and buyers need advice to make educated buying decisions. Our top expert tips of 2019 helped organizations navigate market trends.  Continue Reading

• Mobile trends that will flourish and flop in 2020

  In this roundup of UC blogs, analysts discuss mobile trends for 2020, how to choose the right digital whiteboard canvas and how video analytics could help retailers.  Continue Reading

• CPaaS market evolves to meet changing business needs

  Changing user needs are transforming the CPaaS market as vendors look to provide tools for nondevelopers and enhance communications API capabilities.  Continue Reading

• Enhancing communications with a UC-contact center integration

  The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.  Continue Reading

• Is your organization prepared to deploy SIP trunking services?

  Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks.  Continue Reading

• How speech recognition can augment UC workflows

  Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants.  Continue Reading

• The advantages of video calling drive business competition

  Established companies can have a hard time competing with younger cloud-native competitors. But the advantages of video calling can level the playing field.  Continue Reading

• Microsoft, Cisco usher in new era of video conferencing interoperability

  In this roundup of UC blogs, analysts discuss the future of video interoperability, Zoom's evolution in business communications and key announcements from Microsoft Ignite.  Continue Reading

• How IT can help prevent UC tool communication overload

  The use of too many communication tools can create communication overload for employees. To help, IT may be able to take preventative measures.  Continue Reading

• CPaaS trends reflect expanded vendor offerings

  CPaaS trends, like high-level APIs, are helping providers expand their portfolios and strengthen offerings for organizations that want enhanced capabilities.  Continue Reading

• UCaaS provider success relies on 2 key strategies

  In this roundup of UC blogs, analysts discuss what UCaaS providers need to do to compete in the market, why Google should look at a Slack acquisition and Poly's new Studio X Series.  Continue Reading

• A remote working strategy needs a business continuity plan

  The Pacific Gas and Electric outages in California highlight the need for organizations to include business continuity plans in their remote working strategy.  Continue Reading

• Workplace by Facebook app finds its enterprise footing

  The Workplace by Facebook app is starting to make serious inroads in the enterprise as large organizations look to unify disparate workers and enhance employee communication.  Continue Reading

• Team collaboration platform benefits and challenges

  Productivity can improve when organizations adopt team collaboration platforms. Learn the benefits and challenges of adopting a team collaboration platform.  Continue Reading

• Understanding key video conferencing components

  Video conferencing is an essential tool for working with a team. Use this glossary to determine which components of video conferencing are best for your business.  Continue Reading

• Modern workspaces balance business and employee needs

  In this roundup of UC blogs, analysts discuss the trends driving modern workspaces, how 5G could support augmented reality in the enterprise and the future of CPaaS.  Continue Reading

• Apple contact center chat adds rich media, improved UX

  The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.  Continue Reading

• Understanding the anatomy of a UCaaS architecture

  Organizations looking for cloud UC are migrating to UCaaS. Learn what features make up a UCaaS platform and what extra capabilities vendors may offer.  Continue Reading

• Enhancing business processes with intelligent virtual assistants

  In this roundup of UC blogs, analysts discuss the rise of intelligent virtual assistants, Zoom's foray into WebRTC technology and the pitfalls of using vendor-provided RFPs.  Continue Reading

• Gartner video conferencing Magic Quadrant highlights remote work

  Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'  Continue Reading

• Understanding the components of team collaboration tools

  Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems.  Continue Reading

• 3 key questions to ask about unified communications security

  Unified communications security can be tricky. Learn how to craft a strategy that addresses security challenges and the requirements of individual UC tools.  Continue Reading

• UC cloud services support Regum's global expansion

  Regum's recent global expansion prompted the financial planning and education company to adopt UC cloud services to better serve its customers and maintain central control.  Continue Reading

• How to assess team collaboration platforms pre- and post-deployment

  Testing predeployment and monitoring post-deployment are two factors that influence collaboration success. Learn how to prepare for and monitor team collaboration platforms.  Continue Reading

• Omnichannel messaging APIs still far off for CPaaS users

  Omnichannel is not just a buzzword, but in some ways, it feels elusive. Omnichannel messaging APIs in CPaaS, in particular, are facing some adoption issues.  Continue Reading

• Choose a unified communications system with these criteria

  Navigate the growing unified communications systems market and choose the best-suited product for your enterprise with these important considerations.  Continue Reading

• Office 365 and G Suite gain market share for cloud telephony services

  Cloud office suites are growing in popularity among organizations buying enterprise telephony services, according to the latest UCaaS Magic Quadrant report.  Continue Reading

• How UC technology works and why you need it

  Explore the emergence of unified communications and the evolution of UC technology as a response to changing business needs.  Continue Reading

• Features of video conferencing evolve to meet demand

  Enterprise video conferencing is an important collaboration tool for organizations. Increased demand for video has changed much about the features of video conferencing and its delivery.  Continue Reading

• VoIP migration requires telephony network planning, security scrutiny

  A PBX to VoIP migration requires careful planning to ensure call quality. Learn how to ready the network, evaluate architecture options and set the right security policies.  Continue Reading

• Breaking down the parts of a CPaaS platform

  Cloud-delivered communications are the backbone of many organizations. Review the key terms around CPaaS platform features and development tools with this glossary.  Continue Reading

• Can Google collaboration slow Slack's momentum?

  Google got on the collaboration train early, but Slack has proven to be the more popular messaging platform. Will Google's investment in Hangouts Chat slow Slack?  Continue Reading

• Comparing video conferencing tools: Cisco, Microsoft and Zoom

  Before selecting a video conferencing platform, it's important to consider how the product addresses user needs, integrations, pricing and licensing, and product support.  Continue Reading

• VaaS and USB video drive video conferencing market growth

  As the video conferencing market continues to grow, smaller segments such as VaaS and USB video are gaining traction as organizations focus on scalability and cost reduction.  Continue Reading

• What to consider before buying video conferencing technology

  Learn about the different types of modern video conferencing architectures and how enterprises are incorporating these products into their infrastructure.  Continue Reading

• UC network management embraces automation, AI, SD-WAN

  Organizations looking to simplify UC network management can implement automation tools and technology like SD-WAN and AI to streamline management workflows.  Continue Reading

• Remote work elevates the importance of UC mobility

  A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications.  Continue Reading

• Brush up on your knowledge of speech technology terms

  Vocal commands are one way speech technology is making its way into business applications and services. This mini glossary will refresh your knowledge of speech technology and some of its use cases.  Continue Reading

• User buy-in crucial when migrating from Slack to Microsoft Teams

  For organizations using Microsoft 365, migrating from Slack to Microsoft Teams can better support employee workflows. But a migration requires more than mandating users to switch.  Continue Reading

• Collaboration culture and technology drive meeting room trends

  The meeting room experience is all about collaborative work. Learn how new video and productivity tools are influencing meeting room trends.  Continue Reading

• UC benefits flexible working models in mortgage industry

  Choosing a UC platform with the tools to support remote workers helped American Pacific Mortgage move to a more flexible working model and cut down on brick and mortar costs.  Continue Reading

• Flexibility in the workplace relies on UC technology

  The future of work requires supporting flexibility in the workplace with UC technology, according to a Fuze executive. But this requires addressing corporate culture.  Continue Reading

• Supporting a dispersed workforce with communications technology

  UC tools are a vital part of engaging a dispersed workforce. Learn how business leaders use UC tools to help remote workers feel part of company culture and how to avoid burnout.  Continue Reading

• UCaaS products for what every organization needs

  Check out these UCaaS products to help you make a final decision based on company overview, hardware options and technical support.  Continue Reading

• Understand UC quality issues and which QoS tools can solve them

  Improving UC quality means knowing what causes problems and which QoS tools are available. This mini-glossary will help you navigate the terms related to QoS.  Continue Reading

• How to evaluate and prepare your organization for a CPaaS platform

  Before deploying CPaaS, you must evaluate your organization's need for embedded communications. Plus, vendor stability and API features should be carefully examined.  Continue Reading

• Prepackaged vs. DIY: Which video conferencing system is best?

  Weighing the pros and cons of a vendor's prepackaged video conferencing system versus a multivendor system will help determine which is the best fit for your business.  Continue Reading

• Cloud communications platform supports hospice care provider

  Migrating to RingCentral's cloud communications platform gave AseraCare the needed support for its multiple locations and improved communications for its hospice patients.  Continue Reading

• Go back to the basics with a glossary of VoIP terms

  This mini glossary defines essential vocabulary associated with VoIP. Read through these VoIP terms to refresh your knowledge of IP-based telephony.  Continue Reading

• Choose the best UCaaS provider with these 5 considerations

  When evaluating UCaaS providers and cloud-based products, three important criteria to consider include flexibility, stability and the variety of deployment models offered.  Continue Reading

• Why UCaaS architecture benefits from SD-WAN adoption

  Provisioning traffic is essential to support UCaaS architecture performance. SD-WAN helps solve network problems in real time, enabling users to experience all that UCaaS has to offer.  Continue Reading

• AI in communications improves productivity, but challenges lurk

  AI services, combined with unified communications, can offer several benefits, including improved network monitoring capabilities and voice analytics in meeting rooms.  Continue Reading

• 3 benefits of UCaaS in the workplace

  Businesses can take advantage of some significant benefits of UCaaS, including improved company agility, employee productivity and cost control.  Continue Reading

• New video conferencing tools driven by vendor partnerships

  Businesses have more options when it comes to choosing the right video conferencing tools as the market shifts toward vendor-agnostic hardware and software.  Continue Reading

• Slack collaboration helps Ford, Wayfair build employee trust

  Executives looking to build employee trust and support collaboration across the organization should embrace Slack team collaboration, according to business leaders.  Continue Reading