The basics of IP telephony infrastructure
IP telephony treats enterprise communication as a single entity rather than a group of discrete telephone systems. Learn the core functionality and architecture basics of IP telephony in this tutorial. Read Now
Unified communications technology is known by many names: collaborative communications, unified communications and collaboration (UCC), and information and communications technology (ICT). Unified communications is defined differently depending on the industry expert you speak to.
What was once telecommunications has evolved to encompass all forms of communication, from messaging to Web conferencing. As current technology improves and new technology enters the marketplace, the components of unified communications also develop.
This essential guide will cover everything you need to know about what makes up unified communications technology.
1Understanding presence in unified communications
Presence technology makes it possible to locate and identify a computing device when the user connects to the network, regardless of the device's location. It also allows users to monitor the availability or state of another user, adding ease and convenience to unified communications. Learn the basics of this unified communication technology and how presence can increase productivity within your enterprise.
2Understanding unified messaging
The term unified communications was ultimately derived from unified messaging. Messaging technologies include email, voicemail, faxes and instant messaging (IM). Unified messaging incorporates messaging services -- like fax and voicemail -- into a single mailbox that a user can access via email or phone. Learn the basics of unified messaging and how to find the best messaging platform for your business from our resources below.
3Understanding audio, video and Web conferencing
From audio to Web to video, conferencing has evolved as newer technologies emerge. Conferencing allows for greater mobility and presence for an enterprise. Learn the fundamentals for conferencing and how to successfully deploy conferencing technologies in your enterprise.
How Web, audio and video conferencing compare
Learn the difference between Web, audio and video conferencing and their functions in this Ask the Expert response. Read Now
Voice and video conferencing basics
In this book chapter, from VoIP: An In-Depth Analysis, learn the concepts and techniques needed to deliver acceptable voice and video conferencing performance. Read Now
Video conferencing types
Learn the different types of video conferencing systems, and which one fits with your enterprise, in this primer. Read Now
How video conferencing works with unified communications
Video conferencing deployments used to require separate equipment and infrastructure. Learn how to overcome these issues by integrating video conferencing with a unified communications interface. Read Now