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Unified communications technology basics

Last updated:November 2013

Editor's note

unified communications and collaboration

Unified communications technology is known by many names: collaborative communications, unified communications and collaboration (UCC), and information and communications technology (ICT). Unified communications is defined differently depending on the industry expert you speak to.

What was once telecommunications has evolved to encompass all forms of communication, from messaging to Web conferencing. As current technology improves and new technology enters the marketplace, the components of unified communications also develop.

This essential guide will cover everything you need to know about what makes up unified communications technology.

1Understanding presence in unified communications

Presence technology makes it possible to locate and identify a computing device when the user connects to the network, regardless of the device's location. It also allows users to monitor the availability or state of another user, adding ease and convenience to unified communications. Learn the basics of this unified communication technology and how presence can increase productivity within your enterprise.

2Understanding unified messaging

The term unified communications was ultimately derived from unified messaging. Messaging technologies include email, voicemail, faxes and instant messaging (IM). Unified messaging incorporates messaging services -- like fax and voicemail -- into a single mailbox that a user can access via email or phone. Learn the basics of unified messaging and how to find the best messaging platform for your business from our resources below.

3Understanding audio, video and Web conferencing

From audio to Web to video, conferencing has evolved as newer technologies emerge. Conferencing allows for greater mobility and presence for an enterprise. Learn the fundamentals for conferencing and how to successfully deploy conferencing technologies in your enterprise.

4Unified communications technology terms to know

Unified communications technology jargon is fraught with acronyms -- UC, VoIP, POTS, PBX -- yet understanding these terms is crucial to comprehending the technology. Learn to speak UC lingo using our glossary of basic unified communications terms below.

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