Understand WebRTC basics to maximize deployment and adoption

Last updated:June 2016

Essential Guide

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Editor's note

Organizations looking to take advantage of real-time communications can find the features and functionalities they need in Web Real-Time Communications. WebRTC allows enterprises and developers to embed real-time communications, like voice and video, into web browsers without the need for end users to install a client or plug-in. But in getting started with WebRTC deployments, organizations must understand the basics of the technology.

In this essential guide, learn the WebRTC basics -- from security to use cases -- organizations must know for a successful deployment.

1Addressing WebRTC security concerns

WebRTC offers native encryption to keep communications secure, but concerns remain that the technology is less secure than legacy conferencing services and can be compromised by malicious attacks in the web browser. Learn how WebRTC already addresses these security concerns and what steps organizations can take to enhance the technology's security.

2Understanding the challenges facing WebRTC

Many challenges prevent the widespread adoption of WebRTC. Not all web browsers have fully adopted the technology, leading to incompatibility for WebRTC services. Web browser vendors clash over which video codec they will support, despite a mandate by the Internet Engineering Task Force, or IETF. Learn more about these challenges and their effect on WebRTC.

3Evaluating WebRTC use cases

Getting started with WebRTC means determining how your organization can leverage the technology. The biggest use case for WebRTC is the contact center, which opens new doors of communication for agents and customers. But some WebRTC use cases go beyond the contact center. Learn how to evaluate WebRTC basics to determine where it fits in your organization and the benefits of building WebRTC-based mobile applications.

4Videos on WebRTC's impact and use

Dive deeper into the WebRTC basics with these videos from analysts breaking down what you need to know and how vendors are leveraging the technology for their services.

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