Essential Guide

Get started Bring yourself up to speed with our introductory content.

Understand WebRTC basics to maximize deployment and adoption

This guide to WebRTC basics details the features behind the browser-based communications technology. Explore some of the key functionalities, use cases, challenges and benefits of WebRTC technology.


Organizations looking to take advantage of real-time communications can find the features and functionalities they need in Web Real-Time Communications. WebRTC allows enterprises and developers to embed real-time communications, like voice and video, into web browsers without the need for end users to install a client or plug-in. But in getting started with WebRTC deployments, organizations must understand the basics of the technology.

In this essential guide, learn the WebRTC basics -- from security to use cases -- organizations must know for a successful deployment.


Understanding WebRTC's features and functions

Understanding WebRTC basics starts with learning what the technology can do. Learn how WebRTC brings real-time communications to web browsers and how the technology changes the video conferencing landscape. For organizations looking to go beyond embedding real-time communications, learn how WebRTC technology can support BYOD initiatives and SIP functionality.


What enterprises can expect from WebRTC

Clear up misconceptions about WebRTC and learn how enterprises can leverage WebRTC technology and applications. Continue Reading


WebRTC technology's impact on enterprise video

Learn how WebRTC enables real-time video communications in web browsers and how enterprise video vendors are using the technology. Continue Reading


Supporting BYOD initiatives with WebRTC

In this Ask the Expert response, Tsahi Levent-Levi explains how WebRTC can support bring-your-own-device initiatives with browser-based communication and mobile applications. Continue Reading


Why WebRTC is a game changer for video

Analyst Zeus Kerravala explains the significance of bringing real-time video to web browsers for organizations looking to expand video conferencing beyond internal employee communication. Continue Reading


How WebRTC boosts SIP services

Tsahi Levent-Levi explains how WebRTC and SIP complement each other and why WebRTC won't be replacing SIP anytime soon. Continue Reading


Using WebRTC for browser-based calling and conferencing

Learn about the standards behind WebRTC and the potential network impact of using the technology for making calls through a web browser. Continue Reading


Addressing WebRTC security concerns

WebRTC offers native encryption to keep communications secure, but concerns remain that the technology is less secure than legacy conferencing services and can be compromised by malicious attacks in the web browser. Learn how WebRTC already addresses these security concerns and what steps organizations can take to enhance the technology's security.


Understanding WebRTC security risks

WebRTC expert Tsahi Levent-Levi breaks down the two layers of WebRTC security and how they are addressed. Continue Reading


Overcoming WebRTC security concerns

WebRTC is more secure than most organizations realize. Learn more about the technology's native encryption and why it may not be a good idea to block its use. Continue Reading


How to enhance WebRTC security

While WebRTC is natively encrypted, enhancing its security is a smart move. Networking expert Carrie Higbie explains how to build additional security measures. Continue Reading


Four uses for WebRTC gateways

Analyst Irwin Lazar explains how WebRTC gateways can address concerns with security, policy management, protocol translation and network address translation traversal. Continue Reading


Understanding the challenges facing WebRTC

Many challenges prevent the widespread adoption of WebRTC. Not all web browsers have fully adopted the technology, leading to incompatibility for WebRTC services. Web browser vendors clash over which video codec they will support, despite a mandate by the Internet Engineering Task Force, or IETF. Learn more about these challenges and their effect on WebRTC.


Web browser incompatibility slows adoption

Not all browser vendors support WebRTC, leading to incompatibility issues with WebRTC-based services and slowing enterprise adoption. Continue Reading


Addressing IETF's mandated WebRTC video codecs

Learn why enterprises will face challenges with the Internet Engineering Task Force's decision to require specific video codecs for WebRTC. Continue Reading


Who will win the WebRTC video codec war?

While the IETF has mandated video codecs for WebRTC, web browser vendors are developing their own codecs for the technology. Continue Reading


WebRTC messaging challenges UC

WebRTC messaging services could offer enterprises a simpler and more flexible technology than today's communications platforms. Continue Reading


UC vendors face competition from WebRTC apps

WebRTC technology is becoming an attractive option for enterprises looking to move away from a multivendor UC strategy. Continue Reading

4Use cases-

Evaluating WebRTC use cases

Getting started with WebRTC means determining how your organization can leverage the technology. The biggest use case for WebRTC is the contact center, which opens new doors of communication for agents and customers. But some WebRTC use cases go beyond the contact center. Learn how to evaluate WebRTC basics to determine where it fits in your organization and the benefits of building WebRTC-based mobile applications.


Evaluate WebRTC use cases before deploying

Learn how to evaluate how WebRTC can be used in your organization before deploying the technology. Continue Reading


Four reasons to build WebRTC apps

WebRTC expert Tsahi Levent-Levi provides four benefits that WebRTC offers to developers looking to build mobile apps. Continue Reading


Deploying WebRTC in the contact center

Contact centers are one of the biggest areas for WebRTC adoption. Learn how WebRTC is being used in contact center workflows and applications. Continue Reading

5WebRTC in action-

Videos on WebRTC's impact and use

Dive deeper into the WebRTC basics with these videos from analysts breaking down what you need to know and how vendors are leveraging the technology for their services.


Breaking down WebRTC's enterprise impact

Analyst Irwin Lazar breaks down the hype behind WebRTC and what the technology promises for enterprises.


Extending WebRTC beyond the contact center

Learn how WebRTC adoption is expanding beyond the contact center into fields like healthcare and how UC vendors are integrating the technology.


Mobile startups leverage WebRTC

Smaller vendors are taking advantage of WebRTC to fuel their real-time communications offerings.


Messaging apps making their way into the enterprise

Messaging apps that allow groups of users to escalate chat sessions to real-time communications are growing in popularity in the enterprise.


WebRTC terms to know

Understanding WebRTC basics means knowing a few key definitions. Take a look at our glossary for the important WebRTC technology terms.


WebRTC on social media

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.