Organizations looking to take advantage of real-time communications can find the features and functionalities they need in Web Real-Time Communications. WebRTC allows enterprises and developers to embed real-time communications, like voice and video, into web browsers without the need for end users to install a client or plug-in. But in getting started with WebRTC deployments, organizations must understand the basics of the technology.
In this essential guide, learn the WebRTC basics -- from security to use cases -- organizations must know for a successful deployment.
Understanding WebRTC's features and functions
Understanding WebRTC basics starts with learning what the technology can do. Learn how WebRTC brings real-time communications to web browsers and how the technology changes the video conferencing landscape. For organizations looking to go beyond embedding real-time communications, learn how WebRTC technology can support BYOD initiatives and SIP functionality.
Learn about the standards behind WebRTC and the potential network impact of using the technology for making calls through a web browser. Continue Reading
Addressing WebRTC security concerns
WebRTC offers native encryption to keep communications secure, but concerns remain that the technology is less secure than legacy conferencing services and can be compromised by malicious attacks in the web browser. Learn how WebRTC already addresses these security concerns and what steps organizations can take to enhance the technology's security.
Understanding the challenges facing WebRTC
Many challenges prevent the widespread adoption of WebRTC. Not all web browsers have fully adopted the technology, leading to incompatibility for WebRTC services. Web browser vendors clash over which video codec they will support, despite a mandate by the Internet Engineering Task Force, or IETF. Learn more about these challenges and their effect on WebRTC.
Evaluating WebRTC use cases
Getting started with WebRTC means determining how your organization can leverage the technology. The biggest use case for WebRTC is the contact center, which opens new doors of communication for agents and customers. But some WebRTC use cases go beyond the contact center. Learn how to evaluate WebRTC basics to determine where it fits in your organization and the benefits of building WebRTC-based mobile applications.
5WebRTC in action-
Videos on WebRTC's impact and use
Dive deeper into the WebRTC basics with these videos from analysts breaking down what you need to know and how vendors are leveraging the technology for their services.
Analyst Irwin Lazar breaks down the hype behind WebRTC and what the technology promises for enterprises.
Learn how WebRTC adoption is expanding beyond the contact center into fields like healthcare and how UC vendors are integrating the technology.
Smaller vendors are taking advantage of WebRTC to fuel their real-time communications offerings.
Messaging apps that allow groups of users to escalate chat sessions to real-time communications are growing in popularity in the enterprise.
WebRTC terms to know
Understanding WebRTC basics means knowing a few key definitions. Take a look at our glossary for the important WebRTC technology terms.