Editor's note
Organizations looking to take advantage of real-time communications can find the features and functionalities they need in Web Real-Time Communications. WebRTC allows enterprises and developers to embed real-time communications, like voice and video, into web browsers without the need for end users to install a client or plug-in. But in getting started with WebRTC deployments, organizations must understand the basics of the technology.
In this essential guide, learn the WebRTC basics -- from security to use cases -- organizations must know for a successful deployment.
1Addressing WebRTC security concerns
WebRTC offers native encryption to keep communications secure, but concerns remain that the technology is less secure than legacy conferencing services and can be compromised by malicious attacks in the web browser. Learn how WebRTC already addresses these security concerns and what steps organizations can take to enhance the technology's security.
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Understanding WebRTC security risks
WebRTC expert Tsahi Levent-Levi breaks down the two layers of WebRTC security and how they are addressed. Read Now
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Overcoming WebRTC security concerns
WebRTC is more secure than most organizations realize. Learn more about the technology's native encryption and why it may not be a good idea to block its use. Read Now
2Understanding the challenges facing WebRTC
Many challenges prevent the widespread adoption of WebRTC. Not all web browsers have fully adopted the technology, leading to incompatibility for WebRTC services. Web browser vendors clash over which video codec they will support, despite a mandate by the Internet Engineering Task Force, or IETF. Learn more about these challenges and their effect on WebRTC.
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Web browser incompatibility slows adoption
Not all browser vendors support WebRTC, leading to incompatibility issues with WebRTC-based services and slowing enterprise adoption. Read Now
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Who will win the WebRTC video codec war?
While the IETF has mandated video codecs for WebRTC, web browser vendors are developing their own codecs for the technology. Read Now
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WebRTC messaging challenges UC
WebRTC messaging services could offer enterprises a simpler and more flexible technology than today's communications platforms. Read Now
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UC vendors face competition from WebRTC apps
WebRTC technology is becoming an attractive option for enterprises looking to move away from a multivendor UC strategy. Read Now
3Evaluating WebRTC use cases
Getting started with WebRTC means determining how your organization can leverage the technology. The biggest use case for WebRTC is the contact center, which opens new doors of communication for agents and customers. But some WebRTC use cases go beyond the contact center. Learn how to evaluate WebRTC basics to determine where it fits in your organization and the benefits of building WebRTC-based mobile applications.
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Evaluate WebRTC use cases before deploying
Learn how to evaluate how WebRTC can be used in your organization before deploying the technology. Read Now
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Four reasons to build WebRTC apps
WebRTC expert Tsahi Levent-Levi provides four benefits that WebRTC offers to developers looking to build mobile apps. Read Now
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Deploying WebRTC in the contact center
Contact centers are one of the biggest areas for WebRTC adoption. Learn how WebRTC is being used in contact center workflows and applications. Read Now
4Videos on WebRTC's impact and use
Dive deeper into the WebRTC basics with these videos from analysts breaking down what you need to know and how vendors are leveraging the technology for their services.