Take advantage of embedded communications with CPaaS

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  Article

  CPaaS boosts business app productivity

  CPaaS is changing the paradigm of enterprise communications by bringing together communications capabilities with business workflows.  Read Now

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  Article

  CPaaS could boost enterprise video adoption

  Embedding video into workflows is one way organizations can use CPaaS to streamline communications. Learn how video APIs could improve user adoption of video collaboration. Read Now

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  Blog

  APIs, CPaaS are uncharted security territory

  While CPaaS offers communications benefits, questions remain about whether embedded communications and APIs could open the door to new security threats. Read Now

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  Article

  Comparing UCaaS and CPaaS for external communications

  CPaaS offers organizations an alternative to on-premises communications technology, but organizations must weigh whether CPaaS or cloud UC fits their internal and external communications needs. Read Now

1The state of the CPaaS market

The CPaaS market is incredibly active, with new startups entering the market and legacy UC players adding CPaaS capabilities to their portfolios. Learn how the market has evolved and the direction the market is headed. For organizations looking deploy communications APIS, get to know the major market players and their offerings.

• Article

  Twilio innovates in the CPaaS market

  Twilio has been a leader in the CPaaS market, and its new API suite hints at a paradigm shift in how communications APIs could be packaged and sold. Read Now

• Article

  How to evaluate CPaaS and API vendors

  Learn how to evaluate the products offered by CPaaS vendors to make sure their API offerings are technically solid and fit your organization's needs. Read Now

• Article

  Vidyo focuses on video APIs

  Vidyo launched an API platform that allows organizations to embed video capabilities into their business applications. Read Now

• Article

  Examining CPaaS vendors, products and customers

  Take a deep dive into the prominent players in the CPaaS market, their products and the types of customers they target. Read Now

• Article

  Comparing CPaaS and UCaaS subscription costs

  While UCaaS and CPaaS share some similarities in enterprise communications, how their services are sold varies greatly.  Read Now

• Article

  Predicting the future of the CPaaS market

  While CPaaS is a relatively new technology, the market has seen a flurry of activity. Tsahi Levent-Levi takes a look forward at the direction the market could take. Read Now

2The technology behind CPaaS

Communications APIs are central to CPaaS, as well as communications-enabling business apps and workflows. Learn how organizations can evaluate the platform offerings from CPaaS vendors to find the right API to build communications capabilities, such as voice and video, into business apps.

• Article

  APIs connect UC and workflows

  Organizations looking to improve productivity and operational efficiency can use communications APIs to integrate UC capabilities into business workflows. Read Now

• Article

  What kind of management do APIs need?

  While managing APIs may seem straightforward, there are three roles involved in API management and administration. Read Now

• Article

  Comparing CPaaS and WebRTC for embedded communications

  While WebRTC and CPaaS both deal with embedded communications, comparing the two is like comparing apples and oranges.  Read Now

• Article

  How to assess APIs

  API code is not self-explanatory. Learn to evaluate API vendor offerings to determine how well-written the code is and if it fits your organization's use case. Read Now

• Article

  How API traffic affects the network

  The effect APIs have on an organization's network depends on the type of communication taking place. Learn how to manage API behavior on the network. Read Now

3An analytical take on the CPaaS market

Take a deeper dive into CPaaS and embedded communications with these videos, as analysts discuss the relationship between CPaaS and UC, as well as the benefits of deploying CPaaS in the enterprise.

• Video

  How to select the right CPaaS provider

  CPaaS providers range from startups to legacy UC vendors. Analyst Zeus Kerravala explains how to evaluate providers to find the one that fits your organization's needs. Watch Now

• Video

  How CPaaS extends UC

  Learn why CPaaS is the next wave of UC to simplify and reduce the costs of integrating communications with business processes. Watch Now

• Video

  CPaaS bundles simplify communication integrations

  Communications platform bundles make integrating communications easier with prepackaged APIs that can be dropped into business apps. Watch Now

• Video

  The pros and cons of communications APIs

  IDC analyst Mark Winther discusses the relationship between APIs and UC, as well as the questions surrounding the compliance, security and auditability of APIs. Watch Now

4Test your CPaaS IQ

Every UC vendor seems to have some kind of API offering. Test your knowledge of CPaaS offerings, API development and enterprise use cases.

• Article

  This communications API quiz will test your tech skills

  Whether you're wondering how to work with communications API vendors or looking to take a deeper dive into the technology, this quiz will test your API aptitude. Read Now

5CPaaS terms to know

Becoming an expert in CPaaS means knowing a few key terms. Take a look at our glossary of important CPaaS and API-related definitions.

• Definition

  communications platform as a service (CPaaS)

  Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program interfaces (APIs).  Read Now

• Definition

  application program interface (API)

  An application program interface (API) is code that allows two software programs to communicate with each other. Read Now

• Definition

  communications-enabled business processes (CEBP)

  Communications-enabled business processes (CEBP) is the integration of communications capabilities into software-enabled business procedures, applications and technologies... (Continued) Read Now

• Definition

  software development kit (SDK)

  A software development toolkit (SDK) is a set of software tools and programs provided by hardware and software vendors that developers can use to build applications for specific platforms. Read Now

• Definition

  click-to-talk (CTC)

  Click-to-call (CTC), also called click-for-talk, is a technology that converts Web traffic into voice telephone connections using VoIP (Voice over IP)...(Continued) Read Now

• Definition

  multifactor authentication (MFA)

  Multifactor authentication (MFA) is a security system that requires more than one method of authentication from independent categories of credentials to verify the user’s identity for a login or other transaction. Read Now

• Definition

  Short Message Service (SMS)

  SMS (Short Message Service) is a service for sending short messages of up to 160 characters (224 characters if using a 5-bit mode) to mobile devices, including cell phones, smart phones and PDAs... (Continued) Read Now

• Definition

  Multimedia Messaging Service (MMS)

  Multimedia Messaging Service (MMS) - sometimes called Multimedia Messaging System - is a communications technology developed by 3GPP (Third Generation Partnership Project) that allows users to exchange multimedia communications between capable mobile phones and other devices. Read Now