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Steps to successful mobile unified communication deployment

Last updated:May 2014

Editor's note

The workforce is evolving as employees are no longer chained to their desks. They're working from home and on the road, using mobile devices like smartphones and tablets. This shift in the workforce has changed traditional enterprise communication. Enterprises must face the fact that their unified communications products that didn't have mobile users in mind are no longer unified. IT professionals must now bring mobility into the mix to put the unified back in unified communications. Read our guide to learn what it takes to successfully deploy mobile unified communication.

1Making the cloud part of your mobile UC strategy

One major decision for enterprises is where to deploy mobile unified communication technology and applications: on-premises or in the cloud. According to Contributor Philip Clarke, enterprises that don't take advantage of mobile cloud services are missing out. There are a multitude of reasons why the cloud should be factored into a mobile UC deployment, from the lower cost of deployment to the variety of features available in a cloud-based application.

2Understanding mobile UC standards

There are fundamental standards that impact mobile unified communication deployments, from signaling protocols like SIP to audio-visual communication protocols like H.323. Enterprises must also be aware of emerging standards such as the VP8 format for video compression and browser-based WebRTC applications. A basic understanding of these current and emerging standards is necessary when you're preparing your enterprise for mobility.

3Mobile UC use cases

One of the most important steps an enterprise must take is to evaluate the roles and business processes of its employees. This evaluation will determine what mobile unified communication platform will serve them best. Enterprises must have a platform that can support mobile technology and applications; otherwise, employees will turn to mobile services outside the enterprise for their daily responsibilities.

4Mobile UC features

With the rise of enterprise mobility, unified communications and collaboration (UCC) has evolved to include such features as mobile video calls and file sharing. Integrating these mobile features and capabilities will lead to a successful UCC implementation. IT professionals should have a handle on these mobile capabilities through such management services as mobile device management. Learn how mobile devices differ from other UC technologies and how you can develop them beyond simple call-forwarding capabilities.

5Evaluating mobile UC vendors

A successful mobile unified communication deployment means having a mobile UC vendor that can support your enterprise's needs, from offering physical products to security features. Choosing a mobile UC vendor means knowing the right questions to ask about a vendor's services and features.

6Preparing your enterprise for integration

Knowing how to integrate mobile unified communication products effectively is a key piece in finalizing a mobility strategy. Enterprises can use evaluation programs to define their requirements for mobile devices, applications and other features. These defined requirements will establish the level of integration needed.

7Building UC architecture around mobility

Enterprises must have the proper UC architecture in order to support their mobile unified communication initiatives. Part of building a UC architecture involves defining the company's technology requirements and weighing financial factors. This final step in a mobile UC strategy ensures that enterprises can successfully deploy and support mobility.

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