Guide to Unified Communications as a Service: Making sense of it all

Last updated:August 2013

Essential Guide

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Editor's note

Telecommunications services aren't the only outsourced items to which enterprises subscribe. Today's hosted services now include video conferencing, collaboration tools, email, file sharing, instant messaging and more -- all of which can be categorized as UCaaS.

This Unified Communications as a Service guide can help you understand what makes cloud UC different from the phone company contracts of yore. Learn the cost benefits and calculations involved in hosted UC services, and determine which cloud UC services you should consider for your enterprise.

1Unified Communications as a Service vs. on-premises UC solutions

Businesses have deployed UC solutions on-premises for years. With the advent of cloud computing, enterprises are reconsidering where to host their UC applications. Are you considering ditching your on-premises ways for the world of hosted UC? This section of our guide, containing a comparison chart and advice from some of our most trusted UC experts, can help you decide whether you are ready to make the plunge.

2Selecting your cloud UC service

When it comes to Unified Communications as a Service, enterprises have a lot of choices to make. Is it best to embrace a hosted or a multi-tenant service model? Are all apps suitable for the cloud, or just some? And there's also the ultimate question of whether or not it even makes sense to include the cloud in the typical UC program. This section can help you answer all these questions so you can start planning your cloud UC strategy.