Building a unified communications and collaboration strategy

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  Article

  How do you measure collaboration ROI?

  Measuring collaboration return on investment in a unified communications setting involves benchmarking employee application usage before and after deployment. Read Now

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  Article

  Video conferencing usage gets new analytics to gauge ROI

  Instead of assuming video ROI success, enterprises can now see a correlation between video conferencing usage and productivity with the help of new analytics tools. Read Now

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  Article

  Workplace collaboration tool bolsters employee productivity

  The benefits of workplace collaboration tools trickle down to employee relationships, company growth, community engagement and training. Use this tip to choose the right tool. Read Now

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  Article

  Benefits of artificial intelligence in communication

  Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control.  Read Now

1Taking collaboration to the cloud

Enterprises looking to alter their UCC strategy to increase the benefits of UCC should consider cloud services. Many enterprises struggle with UCC deployments due to a lack of expertise or network resources, but the cloud can ease these struggles by providing a simple, scalable and affordable platform that gives them control of the complex UCC infrastructure.

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  So you want to build a UC cloud adoption strategy. Here's how

  Several factors are involved when adopting cloud-based UC. Networking expert Carrie Higbie Goetz breaks down what organizations must include in their cloud adoption strategy. Read Now

• Article

  Get ready for the coming generation of UC as a service

  New-look UCaaS solutions are opening opportunities for channel partners that can navigate differing customer needs, regulatory environments and the security landscape. Read Now

• Article

  How to configure your WAN to deploy UCaaS platforms

  Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs. Read Now

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  UC cloud services adoption undergoes rapid expansion

  In UC news, a vendor survey finds organizations are ramping up adoption of UC cloud services, while enterprise mobile apps fail to live up to user expectations for ease of use. Read Now

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  Your how-to guide for writing an RFP for cloud UC

  Preparing a request-for-proposal document for potential UC cloud services requires several elements. Learn how to write an RFP for cloud UC to meet your organization's needs. Read Now

2Benefits of UCC rise when video added to the mix

Video is increasingly a central consideration when enterprises formulate a unified communications and collaboration strategy. But there are multiple ways in which video can fit into a UC strategy. Discover what video adds to meetings, collaboration apps and more what tools vendors are rolling out to meet demand.

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  Fitting embedded video into your unified communications strategy

  Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications. Read Now

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  Benefits of UCC video in your team collaboration app

  While messaging has its benefits, employees sometimes need to elevate their conversations to a video collaboration session. Determine how video fits in your UC strategy. Read Now

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  4 ways to improve video meeting-room tech with AI services

  AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways. Read Now

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  Video conference vendors rolling out an array of tools

  With the help of cloud-based technology, video conference vendors can roll out more options for potential buyers, who now face a mounting array of use cases. Read Now

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  Large video-conference rooms rising in popularity once more

  Large-room video conferencing systems are seeing renewed growth, as corporate mandates, employee demand and productivity improvements drive enterprise deployments. Read Now

3Taking UCC mobile

A successful unified communications and collaboration strategy hinges on the enterprise's ability to extend the benefits of UCC to their mobile employees. Nearly half of end users consider themselves mobile workers, and if their employer's UCC capabilities don't meet their needs, its UCC deployment is a failure. Avoid that fate by learning to keep end users front of mind and to incorporate the mobile dimension into your UCC strategy.

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  How to add mobile communications components with CPaaS

  Embedding mobile communications into an app isn't as straightforward as deploying CPaaS. When enterprises integrate communications, two scenarios can affect their strategies.  Read Now

• Article

  Fill collaboration gaps through enterprise mobile video

  Mobile video conferencing can promote better meeting engagement. But enterprise users need to take steps to maintain an effective video collaboration session. Read Now

• Article

  UC vs. CPaaS: Which benefits mobile end-users most?

  Organizations can choose between CPaaS and UC for mobile communications apps. The internal and external communications needs of employees will determine which approach to take. Read Now

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  End-user training and marketing drives UC adoption

  You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Read Now

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  End users and IT: The UC experience can unite or divide

  This year, unified communications vendors heavily pursued the so-called experience of collaboration sessions. But IT and end-user experiences can differ greatly. Read Now

4Read about current trends in UCC

The many benefits of UCC are in the IT headlines every day. Read the latest unified communication news and keep up on major developments and trends in the industry.

• Blog

  4 trends that forecast the future of the UCC industry

  New trends are reshaping the unified communications industry as organizations embrace the cloud and employees push new methods of collaboration. These trends are influencing the direction of UC ... Read Now

• Article

  How UCC tools adapt to emerging technologies

  Business communications is getting more contextual and intelligent, thanks to emerging technologies, such as AI and APIs. UCC tools are adapting to these new trends. Read Now

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  AI, machine learning benefits UC monitoring and analytics

  With the use of machine learning and AI in the very early stages in the UC market, our expert looks at their value in UC monitoring and analytics. Read Now

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  What IoT and UC integration use-cases demonstrate

  The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps. Read Now

• Blog

  Vendor offerings driven by these 4 UCaaS market trends

  The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ... Read Now