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March 2016

How to buy Voice over Internet Protocol services

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The emergence of Voice over Internet Protocol (VoIP) revolutionized communications in business. The ability to merge traditional voice telephony with Web-based data streams yielded higher productivity and lower costs compared to expensive time-division multiplexing (TDM) services. VoIP has been business-grade for many years. Its gradual adoption has reached critical mass, where most businesses now know about it and a growing number are using it.

Though newer technologies such as unified communications offer larger feature sets, VoIP still provides a point of entry for small and medium-size businesses seeking to upgrade their legacy telephony systems to more versatile IP-based services. This buyer's guide discusses the evolution of VoIP, its major use cases and which features to consider before making a purchasing decision.

About The Author

Jon Arnold - Principal

Jon Arnold is Principal of J Arnold & Associates, an independent...Read More

Table Of Contents

  • Explained
  • How it works
  • Features
  • The bottom line

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