Access your Pro+ Content below.
Boosting contact center capabilities with unified communications and SIP
Sponsored by IBM
Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
Table Of Contents
- UC and the contact center: Parallel technologies advance
- SIP contact centers foster integration
- Connecting contact centers with SIP trunking
Access this PRO+ Content for Free!
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
More PRO+ ContentView All