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March 2011

Boosting contact center capabilities with unified communications and SIP

Sponsored by IBM

Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.

Table Of Contents

  • UC and the contact center: Parallel technologies advance
  • SIP contact centers foster integration
  • Connecting contact centers with SIP trunking

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