Unified Communications Definitions

This glossary explains the meaning of key words and phrases that information technology (IT) and business professionals use when discussing unified communications and related software products. You can find additional definitions by visiting WhatIs.com or using the search box below.

  • U

    UCaaS (Unified Communications as a Service)

    Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.

  • unified communications (UC)

    Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.

  • unified communications and collaboration (UCC)

    Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real time, asynchronous cooperation capabilities.

  • V

    Video as a Service (VaaS)

    Video as a Service (VaaS) is a delivery model where video conferencing capabilities are outsourced to a managed service provider and delivered over an IP network.

  • video conference (video conferencing)

    A video conference is a live connection between people in separate locations for the purpose of communication, usually involving video, audio and text.

  • video telephony

    Video telephony is full-duplex, real-time audio-visual communication between or among end users.

  • Videocast: What is the difference between UC and UM?

    In the SearchVoIP.com videocast, Whatis.com's Alex Howard discusses the differences between unified messaging and unified communications, the features each option allows users and the development of UM to UC. Whether you are considering UC or have already implemented unified communications, this videocast embedded on the right explains the differences between the technologies and how UC will continue to impact the future of communications.

  • virtual agent (intelligent virtual agent or virtual rep)

    A virtual agent (sometimes called an intelligent virtual agent, virtual rep or chatbot) is used to describe a program based in artificial intelligence (AI) that provides automated customer service.

  • virtual call center

    A virtual call center is a call center in which the organization's representatives are geographically dispersed, rather than being situated at work stations in a building operated by the organization.

  • virtual meeting room

    A virtual meeting room is a cloud-based collaboration space that allows people in disparate geographical locations to meet in real time.

  • virtual phone number

    A virtual phone number is a telephone number is used to route calls to the user's actual phone number or numbers.

  • vishing (voice or VoIP phishing)

    Vishing is an electronic fraud tactic in which individuals are tricked into revealing critical financial or personal information to unauthorized entities... (Continued)

  • voice activation detection (VAD)

    In Voice over IP (VOiP), voice activation detection (VAD) is a software application that allows a data network carrying voice traffic over the Internet to detect the absence of audio and conserve bandwidth by preventing the transmission of "silent packets" over the network.

  • voice logger

    A voice logger is a device or program used to record audio information from telephones, radios, microphones and other sources for storage on a computer's hard drive or removable media.

  • voice-to-text

    Voice-to-text is a type of speech recognition program that converts spoken to written language... (Continued)

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