Commonly used by a company within its private automatic branch exchange (PABX) telephone system, a keyphone (abbreviated as K/P, sometimes called a key station) is a telephone with the extra buttons and the intelligence to allow incoming calls to be transferred to other extensions.
Customer self-service platforms free up live agents for more complicated issues, but if this software is not kept up to date, ...
By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through ...
Enterprises looking to buy software-defined WAN products should evaluate the SD-WAN features that vendors offer. But the market ...
Two main differentiators have emerged in SD-WAN products. Learn how they work and how an IT manager can use them to assess ...
The new multi-core Broadcom processor will enable better processing and agility when simplifying NFV and SDN deployments.
From programming languages to partial SDN deployments, current SDN research allows for true innovation in the field as proven by ...
Green clouds are gathering from sunny California to the hot springs of Iceland, and their technology is pushing the standards of ...
SDN is still an emerging technology, but a TechTarget SDN survey reveals that it is influencing providers' networking strategies ...
Channel companies have an opportunity to broaden their managed services offerings, according to new studies from Kaseya and ...
OpenScale, a new IBM AI product, enables organizations to monitor their AI models. Global services provider KPMG is using ...