Enterprise Connect 2018 has a decidedly different look and feel compared to past conferences.
For starters, the disruptive messaging platform Slack is making its debut at the conference. Facebook, too, debuts and could potentially look for partnerships and integrations for its collaboration platform, Workplace by Facebook. After debuting last year, Amazon returns to Enterprise Connect after rolling out Alexa for Business and promoting its contact center offering, Amazon Connect.
Slack, Facebook and Amazon all have keynote speeches at Enterprise Connect 2018, which runs from March 12 to 15 in Orlando, Fla.
As for emerging trends, contact center technologies are figuring prominently at Enterprise Connect 2018, particularly the convergence of unified communications and contact center offerings. Additionally, speech technologies, a new conference track this year, include Alexa-type voice assistants and text-to-speech and speech-to-text workflows. Also, perennial topics resurface at Enterprise Connect 2018, including team collaboration, cloud communications and the great Cisco versus Microsoft debate.
Follow our comprehensive coverage of Enterprise Connect 2018 as we track these important developments, including news, trends and analysis.
1Top Industry News-
Enterprise Connect 2018 Updates
New big-name players are entering the unified communications game. Meanwhile, entrenched vendors adjust to changing technologies. In our news coverage, track product updates and gather keen insights from industry insiders.
Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments. Continue Reading
The line between unified communications and contact center is blurring as organizations look to bring both technologies together via cloud adoption. Continue Reading
The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs. Continue Reading
The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant. Continue Reading
Enterprises are taking action to ensure they have the conference room technology necessary to support the latest collaboration tools. Continue Reading
Enterprises are gaining greater clarity about the cost of cloud services for UCC, as many IT departments are discovering that cloud deployments don't usually save them money. Continue Reading
Despite recent economic struggles, the audio endpoint market is benefiting from the newest trend of smaller collaboration spaces in enterprises. Continue Reading
The latest UC products will be on display at this year's Enterprise Connect, including mobile unified communications platforms and team collaboration workspaces. Continue Reading
RingCentral has expanded its cloud portfolio with the release of RingCentral Meetings, a stand-alone web conferencing platform. Other recent product upgrades should make it a stronger player in the contact center market. Continue Reading
Twilio Flex offers a customizable interface that sits atop the vendor's application development platform. The offering could appeal to large enterprises looking for a flexible cloud contact center platform. Continue Reading
2Trends and Analysis-
Enterprise Connect 2018 Topics
Contact center technologies, video conferencing rooms and the lack of integration between Cisco Spark and Microsoft Teams are just some of the topics to follow at Enterprise Connect 2018. Plus, industry analysts dissect these issues and UC users share their stories.
More organizations are putting their contact center in the cloud to simplify and integrate their agent communications. But other organizations are taking a hybrid approach. Continue Reading
Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations? Continue Reading
ZK Research focuses on eight UC products that emphasize strategic business value in light of unified communications market trends. Continue Reading
On trend, many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications. Continue Reading
Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month. Continue Reading
Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show. Continue Reading
Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading
When overhauling your meeting room technology, don't forget the basics, such as high-speed network connectivity and power accessibility for all end users. Continue Reading
Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly. Continue Reading
Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end user choices or greater IT and executive control. Continue Reading
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3Scene at the show -
Enterprise Connect 2018 Video
Watch product demos and glean analyst insights from Enterprise Connect as we track the latest innovations and trends in the unified communications industry.
As mergers and acquisitions swirl around the UCaaS market, organizations need to inspect potential vendors' long-term financial stability and product roadmaps.
Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.
Many video collaboration vendors are trying to innovate around conference room technology. Cisco and Polycom are two examples of vendors taking different approaches.
Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents.
From noise-cancellation headsets to officewide acoustic management systems, organizations are looking to quell noisy chatter associated with open-office environments.
Video conferencing is becoming prevalent in most unified communications products. Cloud video services, in particular, have fueled the adoption of video conferencing tools.
4Social Media Matters-
Enterprise Connect 2018 on Twitter
Follow #EC18 tweets from our reporters at the show and track insights from users, vendors, analysts and other industry experts.