Conference Coverage

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Enterprise Connect 2018 conference coverage

Track news, trends and analysis from one of UC's biggest shows.


Enterprise Connect 2018 has a decidedly different look and feel compared to past conferences.

For starters, the disruptive messaging platform Slack is making its debut at the conference. Facebook, too, debuts and could potentially look for partnerships and integrations for its collaboration platform, Workplace by Facebook. After debuting last year, Amazon returns to Enterprise Connect after rolling out Alexa for Business and promoting its contact center offering, Amazon Connect.

Slack, Facebook and Amazon all have keynote speeches at Enterprise Connect 2018, which runs from March 12 to 15 in Orlando, Fla. 

As for emerging trends, contact center technologies are figuring prominently at Enterprise Connect 2018, particularly the convergence of unified communications and contact center offerings. Additionally, speech technologies, a new conference track this year, include Alexa-type voice assistants and text-to-speech and speech-to-text workflows. Also, perennial topics resurface at Enterprise Connect 2018, including team collaboration, cloud communications and the great Cisco versus Microsoft debate.      

Follow our comprehensive coverage of Enterprise Connect 2018 as we track these important developments, including news, trends and analysis.

1Top Industry News-

Enterprise Connect 2018 Updates

New big-name players are entering the unified communications game. Meanwhile, entrenched vendors adjust to changing technologies. In our news coverage, track product updates and gather keen insights from industry insiders.


New Masergy UCaaS feature helps avoid overpayments

Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments. Continue Reading


Putting the contact center in the cloud blurs lines with UC

The line between unified communications and contact center is blurring as organizations look to bring both technologies together via cloud adoption. Continue Reading


Avaya Mobile Experience could lower contact center costs

The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs. Continue Reading


New Microsoft Teams features include Cortana integration

The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant. Continue Reading


Many enterprises need better conference room technology

Enterprises are taking action to ensure they have the conference room technology necessary to support the latest collaboration tools. Continue Reading


Enterprises given clarity on cost of cloud services

Enterprises are gaining greater clarity about the cost of cloud services for UCC, as many IT departments are discovering that cloud deployments don't usually save them money. Continue Reading


Huddle rooms help fuel audio conferencing endpoint market

Despite recent economic struggles, the audio endpoint market is benefiting from the newest trend of smaller collaboration spaces in enterprises. Continue Reading


Enterprise Connect 2018 to showcase latest UC innovations

The latest UC products will be on display at this year's Enterprise Connect, including mobile unified communications platforms and team collaboration workspaces. Continue Reading


RingCentral Meetings offered as stand-alone web conferencing platform

RingCentral has expanded its cloud portfolio with the release of RingCentral Meetings, a stand-alone web conferencing platform. Other recent product upgrades should make it a stronger player in the contact center market. Continue Reading


AWS attacks rivals with Amazon Chime pricing

Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April. Continue Reading


Twilio Flex provides a customizable cloud contact center platform

Twilio Flex offers a customizable interface that sits atop the vendor's application development platform. The offering could appeal to large enterprises looking for a flexible cloud contact center platform. Continue Reading

2Trends and Analysis-

Enterprise Connect 2018 Topics

Contact center technologies, video conferencing rooms and the lack of integration between Cisco Spark and Microsoft Teams are just some of the topics to follow at Enterprise Connect 2018. Plus, industry analysts dissect these issues and UC users share their stories.


Cloud contact center benefits include simplicity, integrations

More organizations are putting their contact center in the cloud to simplify and integrate their agent communications. But other organizations are taking a hybrid approach. Continue Reading


Ready for artificial intelligence in speech recognition?

Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations? Continue Reading


New UC products highlight unified communications market trends

ZK Research focuses on eight UC products that emphasize strategic business value in light of unified communications market trends. Continue Reading


Users share team collaboration software strategies

On trend, many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications. Continue Reading


Cisco-BroadSoft cloud PBX to bring telephony to Spark

Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month. Continue Reading


New vendors, trends crash Enterprise Connect 2018 party

Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show. Continue Reading


Microsoft Teams integration with Cisco Spark presents challenges

Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading


How the top cloud collaboration tools stack up

Team collaboration apps have saturated the UC market. See how the leading products compare on calling features, video conferencing support, pricing and other criteria. Continue Reading


Conference rooms of the future target meeting efficiency

When overhauling your meeting room technology, don't forget the basics, such as high-speed network connectivity and power accessibility for all end users. Continue Reading


The omnichannel contact center is now mandatory

The phone is still the preferred mode of communications across all age groups for consumers dealing with contact centers, according to a recent survey. Continue Reading


Vonage Business Cloud offers midmarket cloud-native UCaaS

Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly. Continue Reading


Team collaboration tools see different adoption strategies

Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end user choices or greater IT and executive control. Continue Reading

3Scene at the show -

Enterprise Connect 2018 Video

Watch product demos and glean analyst insights from Enterprise Connect as we track the latest innovations and trends in the unified communications industry.


How to select a UCaaS provider amid market volatility

As mergers and acquisitions swirl around the UCaaS market, organizations need to inspect potential vendors' long-term financial stability and product roadmaps.


New Microsoft Teams features on deck, but more work needed

Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.


Cisco Spark Room 70, Polycom Pano advance conference room tech

Many video collaboration vendors are trying to innovate around conference room technology. Cisco and Polycom are two examples of vendors taking different approaches.


New contact center services boost customer engagements

Contextual communications within contact center services can improve customer engagement. New products from Oracle and TTEC aim to ease the exchange between customers and agents.


Open-office plans prompt noise-mitigation technology

From noise-cancellation headsets to officewide acoustic management systems, organizations are looking to quell noisy chatter associated with open-office environments.


Cloud video services spark adoption of conferencing tools

Video conferencing is becoming prevalent in most unified communications products. Cloud video services, in particular, have fueled the adoption of video conferencing tools.

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