Changes are afoot in the unified communications market. Messaging has emerged to challenge and complement telephony. Video is appearing in more places outside conference rooms. Cloud technology continues to gather interest. Communication APIs now weave into business applications. And the contact center and unified communications continue to meld. All these applications also require a robust and well-designed network infrastructure.
UC vendors, users and analysts will dissect these topics and more at Enterprise Connect 2017, held in Orlando, Fla., from March 27 to 30. This year, event organizers jettisoned a WebRTC conference-within-a-conference that appeared at past Enterprise Connects. In its place, a series of sessions will examine technologies that could shape communications strategies by 2020.
Enterprise Connect 2017 will also feature new faces. Amazon Web Services, for instance, will have a keynote address and booth featuring its new UC service, Chime. Communications API provider Twilio also has a keynote. Google, too, has made headlines recently with its revamped Hangouts apps.
As we track these important developments, follow our comprehensive coverage of Enterprise Connect 2017, including news, trends, analysis and multimedia packages.
1Latest industry news-
Enterprise Connect 2017 updates
New UC vendors are jockeying for power. Incumbent vendors look to defend their turf. And industry analysts make sense of it all. Track product launches and what they mean for tech buyers.
Cisco unveiled at Enterprise Connect Spark hybrid video conferencing to help companies move to the cloud. The new Room Kits run off Spark or on-premises gear. Continue Reading
Unified communications users shared their successes and setbacks, with vendor consolidation as a key theme in a panel discussion at Enterprise Connect 2017. Continue Reading
Microsoft has added call management features to Skype for Business telephony. The company introduced the improved version of the cloud-based software at Enterprise Connect. Continue Reading
Avaya UC customers are in limbo with the vendor in bankruptcy. Consultants at Enterprise Connect offer Avaya bankruptcy contingency plan steps to prepare for the worst. Continue Reading
Vendors will exhibit their latest UC products at Enterprise Connect 2017, from collaboration tools for huddle rooms to apps that support enterprise mobility. Continue Reading
The latest Google Hangouts apps are a competitive team collaboration offering from a vendor with a spotty track record in enterprise technology. Continue Reading
Amazon Web Services has introduced Amazon Chime, a communications-as-a-service product that could become a strong rival to Cisco WebEx and Microsoft Skype for Business. Continue Reading
The new Slack Enterprise Grid has the technology basics for business. But winning large enterprise deals will require a better strategy against Microsoft. Continue Reading
Ahead of Enterprise Connect 2017, RingCentral unveils a slew of updates targeting collaborative communications, including a new user interface and chatbot technology. Continue Reading
8x8 has launched ContactNow, a contact center service for small businesses and teams that offers contact center capabilities with a pay-as-you-go cost model. Continue Reading
A new ShoreTel team collaboration tool supports persistent, virtual chat workspaces for remote and mobile employees, jumping into that market offering flexible ad hoc workspaces. Continue Reading
2Trends & Analysis-
Enterprise Connect 2017 Themes
Team collaboration applications, cloud migrations and communication APIs are some of the trends to track at Enterprise Connect 2017. Also, glean insights from industry experts.
Communications APIs promise quick and easy deployments, but this new technology has its challenges. Three IT professionals share their API deployment experiences. Continue Reading
While hybrid deployments are the reality now, some unified communications vendors might disagree on the future of cloud communications and on-premises systems. Continue Reading
Communications platform as a service, or CPaaS, came to life in 2016. The evolving market exudes a dual nature with two kinds of customers, products and vendors emerging. Continue Reading
Emerging team messaging platforms have great potential. Cisco Spark, in particular, is poised to affect the UC market, but widespread enterprise adoption remains unclear. Continue Reading
The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Continue Reading
Slack, Cisco Spark, Microsoft Teams and other team collaboration apps are tweaking traditional UC systems. Plus, Amazon and Google enter the fray as potential players. Continue Reading
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3Scene at the Show-
Enterprise Connect 2017 Video
Watch this section for product demonstrations and analyst insights that reflect the latest innovations in the unified communications industry.
While big boardroom video conferencing deployments are perhaps a thing of the past, video meetings could find a new home in small and medium-sized meeting rooms.
Current cloud trends in unified communications include hybrid deployments and an increase in video conferencing adoption. But is hybrid just one step toward a pure-cloud model?
In this video with analyst Irwin Lazar, explore some key market trends, including industry consolidation, UC analytics and the emergence of artificial intelligence tools.
In this video, Vonage and Plantronics demonstrate their latest innovations. See how a voice API and analytics suite are helping advance enterprise communications.
UC clients often undergo evolutionary development, rather than revolutionary changes. See how two vendors in particular are looking to advance enterprise communications.
Embedded communications, like click-to-call or click-to-video, can enhance business workflows. But are these new API tools ready for enterprise use?
In this video, see how API vendors are providing the building blocks to support web-based communications. Browser-based calling, in particular, is a fundamental feature.