Conference Coverage

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Enterprise Connect 2017 conference coverage

The unified communications conference runs from March 27-30 in Orlando, Fla.


Changes are afoot in the unified communications market. Messaging has emerged to challenge and complement telephony. Video is appearing in more places outside conference rooms. Cloud technology continues to gather interest. Communication APIs now weave into business applications. And the contact center and unified communications continue to meld. All these applications also require a robust and well-designed network infrastructure.

UC vendors, users and analysts will dissect these topics and more at Enterprise Connect 2017, held in Orlando, Fla., from March 27 to 30. This year, event organizers jettisoned a WebRTC conference-within-a-conference that appeared at past Enterprise Connects. In its place, a series of sessions will examine technologies that could shape communications strategies by 2020.

Enterprise Connect 2017 will also feature new faces. Amazon Web Services, for instance, will have a keynote address and booth featuring its new UC service, Chime. Communications API provider Twilio also has a keynote. Google, too, has made headlines recently with its revamped Hangouts apps.

As we track these important developments, follow our comprehensive coverage of Enterprise Connect 2017, including news, trends, analysis and multimedia packages. 

1Latest industry news-

Enterprise Connect 2017 updates

New UC vendors are jockeying for power. Incumbent vendors look to defend their turf. And industry analysts make sense of it all. Track product launches and what they mean for tech buyers.


Cisco using Spark hybrid hardware to nudge customers to the cloud

Cisco unveiled at Enterprise Connect Spark hybrid video conferencing to help companies move to the cloud. The new Room Kits run off Spark or on-premises gear. Continue Reading


Unified communications users weigh vendor consolidation

Unified communications users shared their successes and setbacks, with vendor consolidation as a key theme in a panel discussion at Enterprise Connect 2017. Continue Reading


Microsoft adds enterprise features to Skype for Business telephony

Microsoft has added call management features to Skype for Business telephony. The company introduced the improved version of the cloud-based software at Enterprise Connect. Continue Reading


Avaya bankruptcy leaves customers in backup planning mode

Avaya UC customers are in limbo with the vendor in bankruptcy. Consultants at Enterprise Connect offer Avaya bankruptcy contingency plan steps to prepare for the worst. Continue Reading


Latest collaboration products on display at Enterprise Connect 2017

Vendors will exhibit their latest UC products at Enterprise Connect 2017, from collaboration tools for huddle rooms to apps that support enterprise mobility. Continue Reading


Google Hangouts apps for business carry uncertainties

The latest Google Hangouts apps are a competitive team collaboration offering from a vendor with a spotty track record in enterprise technology. Continue Reading


AWS launches Amazon Chime, challenges Cisco WebEx, Microsoft Skype

Amazon Web Services has introduced Amazon Chime, a communications-as-a-service product that could become a strong rival to Cisco WebEx and Microsoft Skype for Business. Continue Reading


Slack Enterprise Grid needs more than tech to beat Microsoft Teams

The new Slack Enterprise Grid has the technology basics for business. But winning large enterprise deals will require a better strategy against Microsoft. Continue Reading


RingCentral updates focus on team messaging, integrations, AI

Ahead of Enterprise Connect 2017, RingCentral unveils a slew of updates targeting collaborative communications, including a new user interface and chatbot technology. Continue Reading


8x8 launches contact center service for teams, small businesses

8x8 has launched ContactNow, a contact center service for small businesses and teams that offers contact center capabilities with a pay-as-you-go cost model. Continue Reading


ShoreTel launches team collaboration tool for remote workers

A new ShoreTel team collaboration tool supports persistent, virtual chat workspaces for remote and mobile employees, jumping into that market offering flexible ad hoc workspaces. Continue Reading

2Trends & Analysis-

Enterprise Connect 2017 Themes

Team collaboration applications, cloud migrations and communication APIs are some of the trends to track at Enterprise Connect 2017. Also, glean insights from industry experts.


IT pros share API deployment challenges, offer insights

Communications APIs promise quick and easy deployments, but this new technology has its challenges. Three IT professionals share their API deployment experiences. Continue Reading


Unified communications vendors outlooks on cloud differ

While hybrid deployments are the reality now, some unified communications vendors might disagree on the future of cloud communications and on-premises systems. Continue Reading

Blog Post

How messaging platforms disrupted the UC market

These days, disruption and innovation entwine like a hashtag. As an example, Slack and other messaging platforms have ruffled the unified communications market with a new way of working and ... Continue Reading


Decoding the CPaaS market: A look at vendors, products and customers

Communications platform as a service, or CPaaS, came to life in 2016. The evolving market exudes a dual nature with two kinds of customers, products and vendors emerging. Continue Reading


Cisco Spark, Slack ignite fledgling team messaging market

Emerging team messaging platforms have great potential. Cisco Spark, in particular, is poised to affect the UC market, but widespread enterprise adoption remains unclear. Continue Reading


Integrate contact center and unified communications platforms

The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Continue Reading


Team collaboration apps headline Enterprise Connect 2017

Slack, Cisco Spark, Microsoft Teams and other team collaboration apps are tweaking traditional UC systems. Plus, Amazon and Google enter the fray as potential players. Continue Reading

3Scene at the Show-

Enterprise Connect 2017 Video

Watch this section for product demonstrations and analyst insights that reflect the latest innovations in the unified communications industry.


Cisco Spark Board, Polycom camera refocus on video conference rooms

While big boardroom video conferencing deployments are perhaps a thing of the past, video meetings could find a new home in small and medium-sized meeting rooms.


Cloud unified communications carrying more clout

Current cloud trends in unified communications include hybrid deployments and an increase in video conferencing adoption. But is hybrid just one step toward a pure-cloud model?


Unified communications vendors and users continue consolidation

In this video with analyst Irwin Lazar, explore some key market trends, including industry consolidation, UC analytics and the emergence of artificial intelligence tools.


Voice applications, analytics suites part of UC evolution

In this video, Vonage and Plantronics demonstrate their latest innovations. See how a voice API and analytics suite are helping advance enterprise communications.


Unified communications platforms get contextual, customizable

UC clients often undergo evolutionary development, rather than revolutionary changes. See how two vendors in particular are looking to advance enterprise communications.


Do communication APIs complement or challenge UC products?

Embedded communications, like click-to-call or click-to-video, can enhance business workflows. But are these new API tools ready for enterprise use?


API vendors show how to build web-calling features

In this video, see how API vendors are providing the building blocks to support web-based communications. Browser-based calling, in particular, is a fundamental feature.

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