UC products: A comprehensive buyer's guide

Last updated:February 2016

Editor's note

Unified communications emerged from the limitations of legacy technology and the need to streamline collaboration and enhance productivity. The advent of voice over IP (VoIP) allowed telephony to be merged with other data streams, and gave rise to unified messaging. Following a natural progression, UC products have evolved to include messaging, desktop sharing, presentation capabilities and presence technology.

Despite rapid advancements in communication and collaboration, the value proposition for UC products can still be confusing for many organizations, even large businesses with well-established IT infrastructures. This buyer's guide describes the emergence of UC as an enterprise tool and explores the best use cases for its implementation. It also discusses critical purchasing criteria and provides a comparison of the leading UC products.

1The business benefits of adopting UC products

UC can offer several benefits over traditional or IP telephony, including worker productivity and company agility. These four use cases highlight those benefits, both for short- and long-term success.

2Criteria to consider when choosing a UC service

Knowing the important questions to ask before buying any UC products for your enterprise is crucial. Here you will learn the criteria to consider before making any purchasing decisions.

3Finding the service that fits your company

Compare the leading UC products and vendors on the market before you make your purchase in order to ensure your choice is best-suited to your organization.

4A look at the top UC products

Read our in-depth analyses of the top UC products on the market today. Each service offers a variety of features. Discover which service suits your organization.