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End of VoiceCon?

This is VoiceCon’s last year as VoiceCon. On this — the 20th anniversary of the VoiceCon conference — Fred Knight, GM/co-chair of VoiceCon, and the publisher of NoJitter.com, announced this morning that VoiceCon will henceforth be called Enterprise Connect

Though VoiceCon’s name change won’t improve the way you do business or help you do your job better, it is indicative of a geniune shift in how we communicate both professionally and personally.

Communications has become an omnipresent force — the likes of which we haven’t seen…since the Internet. We no longer merely consider the multi-modal ways to reach out to one another, we’re locking available technologies into the natural order of our lives and are proactively seeking out new, innovative communications tools to meet both professional and personal obligations. Even my nine-year old asks me, “Isn’t there an app for that?”

As Fred pointed out, communications are transforming business and he and his team are confident they’ve picked the right name and one that will last. I think they’re right.

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Hi Leigha! Sorry I couldn't make it to VoiceCon and appreciate your co9mments on what transpired there. I had been bugging Fred for years about changing the name to reflect more than voice communications. We do have to start thinking about business communications as more than just "person-to-person" contacts, but also "process-to-person" and "person-to-process" multimodal/transmodal interactions that can exploit any mobile smartphone device that consumers choose to carry with them. The last two will facilitate business process automation which will not reduce operational costs by minimizing the need for having people in the business process loop, but will also increase customer/user satisfaction by speeding up information access and delivery (CEBP). Of course, there is always the flexible, presence-based, on demand, contextual, UC access to people when needed. From here on in, voice will be an individual end user-controlled interface option by either the contact initiator, the contact recipient, or both (conversational conference call).
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