Unified Communications Nation
November 2018
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4 UCaaS market trends driving vendor offerings
- Associate Site Editor 19 Nov 2018 -
The time for the omnichannel contact center is now
- ZK Research 08 Nov 2018
The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ...
Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...