Let me just get this disclaimer out of the way: two anecdotes do not make a conclusion. But they sure raise some interesting questions. I wrote a case study a few months ago about Hertford Regional ...
Customer self-service platforms free up live agents for more complicated issues, but if this software is not kept up to date, ...
By combining Verint and ForeSee, users can capture customer interactions through SMS and customer surveys, as well as through ...
Cisco earnings and revenue show customers are putting aside global uncertainties and buying into the company's shift toward a ...
High latency can snarl network traffic and disrupt communications, resulting in unhappy end users. Check out these three steps to...
The new multi-core Broadcom processor will enable better processing and agility when simplifying NFV and SDN deployments.
From programming languages to partial SDN deployments, current SDN research allows for true innovation in the field as proven by ...
Green clouds are gathering from sunny California to the hot springs of Iceland, and their technology is pushing the standards of ...
SDN is still an emerging technology, but a TechTarget SDN survey reveals that it is influencing providers' networking strategies ...
Channel companies have an opportunity to broaden their managed services offerings, according to new studies from Kaseya and ...
OpenScale, a new IBM AI product, enables organizations to monitor their AI models. Global services provider KPMG is using ...