September 2017

September 29, 2017 29 Sep'17
Facebook, IBM, Microsoft collaboration developments released

Microsoft opting to swap Skype for Business for Teams topped this week's collaboration news. But Facebook, IBM and Zoho also had noteworthy product developments. Continue Reading
September 29, 2017 29 Sep'17
New Skype, Microsoft Teams integrations focus on video

Microsoft Ignite yielded a slew of partnership announcements focusing on Skype for Business and Microsoft Teams integrations based on video support and interoperability. Continue Reading
September 28, 2017 28 Sep'17
What are practical applications of contact-center analytics?

Analytics can be vital to optimize contact-center and agent performance. UC expert Jon Arnold explains two analytics use cases and the key metrics to measure in the contact center. Continue Reading

September 28, 2017 28 Sep'17
Could Microsoft Teams replace Outlook and Yammer?

For years, workers have lived in Microsoft's Outlook email as a primary communications tool. But with the emergence of Microsoft Teams, it could replace Outlook. Continue Reading
September 27, 2017 27 Sep'17
Zoom video meetings get Facebook Workplace integration

Zoom video meetings can now be streamed to Facebook Workplace. Zoom announced the integration this week, along with a new transcription service for video recordings. Continue Reading
September 27, 2017 27 Sep'17
Microsoft Teams deployment to reshuffle UC strategies

Microsoft Teams deployment will force enterprises to rethink how they want to restructure their current unified communications strategies. Executive buy-in will be crucial. Continue Reading
September 27, 2017 27 Sep'17
Take advantage of embedded communications with CPaaS

To successfully deploy CPaaS, organizations must understand the communications APIs offered by vendors, the state of the CPaaS market and the use cases that drive the technology. Continue Reading
September 26, 2017 26 Sep'17
Cisco, Microsoft take diverse tacks for virtual reality collaboration

Microsoft demonstrated its virtual reality collaboration technology and mixed-reality workflow app, used by Ford, this week at Microsoft Ignite. Cisco invited customers to experiment with Cisco Spark in VR. Continue Reading
September 25, 2017 25 Sep'17
Microsoft Teams to replace Skype for Business Online

Over the next couple of years, Microsoft will gradually replace Skype for Business Online with Teams, which will become the communications client for Office 365. Continue Reading
September 22, 2017 22 Sep'17
Video conferencing usage gets new analytics to gauge ROI

Instead of assuming video ROI success, enterprises can now see a correlation between video conferencing usage and productivity with the help of new analytics tools. Continue Reading

September 21, 2017 21 Sep'17
UCaaS Magic Quadrant shows maturing, fragmented market

The latest Magic Quadrant for UCaaS shows a maturing market with capabilities that exceed on-premises UC and UCaaS providers with greater global reach. Continue Reading
September 20, 2017 20 Sep'17
Integrating apps helps spur digital workplace projects

Building a digital workplace starts by integrating apps and customizing information, so workers can be more productive and efficient across locations and devices. Continue Reading
September 20, 2017 20 Sep'17
How do you evaluate CPaaS vendors?

Four attributes are necessary to examine providers in the CPaaS market. Find the right offering for your organization's communications and workflow needs. Continue Reading
September 18, 2017 18 Sep'17
Intent-based networking simplifies traffic management of UC apps

Intent-based networking can help enterprise IT groups streamline and automate the configuration and management of real-time voice and video communications. Continue Reading
September 18, 2017 18 Sep'17
How do you build a cloud adoption strategy for UC?

Several factors are involved when adopting cloud-based UC. Networking expert Carrie Higbie Goetz breaks down what organizations must include in their cloud adoption strategy. Continue Reading
September 18, 2017 18 Sep'17
Dissecting Siris Capital's Polycom acquisition a year later

The Mitel-Polycom-Siris love triangle was the UC story of the summer last year. Now, a year later, what has transpired? How was Polycom's year under Siris ownership? Continue Reading
September 14, 2017 14 Sep'17
8x8 and Atlassian integrate team collaboration tools

In UC news this week, 8x8 and Atlassian integrate their team communication tools, while AeroFS and Redbooth merge on collaboration and task management software. Continue Reading
September 14, 2017 14 Sep'17
New Slack shared channels, Microsoft Teams adds guest access

New Slack shared channels and Microsoft Teams' guest access features, introduced this week, provide collaboration tools for workers in different companies. Continue Reading
September 14, 2017 14 Sep'17
Intuit simplifies video meetings, consolidates providers

Intuit's complex video environment frustrated IT and end users. The company consolidated to a single video conferencing provider to enhance video meetings across the organization. Continue Reading
September 08, 2017 08 Sep'17
What are some trending and emerging API use cases?

Communication APIs offer a wide range of uses for enterprises. Discover some of the leading and emerging use cases for organizations today. Continue Reading