May 2017
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May 31, 2017
31
May'17
Contact-center infrastructure evolution shakes up vendor rankings
The contact-center infrastructure market is in transition. Customers are now looking for cloud-based products, integrations with customer relationship management and workforce optimization ... Continue Reading
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May 31, 2017
31
May'17
Cost of collaboration systems unknown for many IT pros
In UC news, two surveys find that IT pros are facing several collaboration challenges. Plus, Brightcove looks to extend its cloud video platform across the enterprise. Continue Reading
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May 26, 2017
26
May'17
Genband-Sonus merger spotlights real-time communication tools
In UC news this week, Genband and Sonus are set to merge; Polycom and Zoom combine forces; and Genesys updates its contact-center platform with artificial intelligence tools. Continue Reading
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May 26, 2017
26
May'17
How to consolidate unified communications platforms
Unified communications providers now offer several features across their platforms. Organizations that align with a single vendor could cut costs and simplify deployments. Continue Reading
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May 25, 2017
25
May'17
8x8, RingCentral tie for top spot in UCaaS providers report
In UC news, 8x8 and RingCentral tie as leading UCaaS providers in an IHS Markit report, while RingCentral announces a new webinar service that supports up to 3,000 attendees. Continue Reading
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May 25, 2017
25
May'17
How can near-real-time communication modes offer context?
While text-based communication is growing in popularity, it lacks the context of voice or video communication. UC expert Jon Arnold explains how contextual communications can fill the gap. Continue Reading
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May 24, 2017
24
May'17
Will Microsoft Teams replace Skype for Business?
Microsoft's collaboration story is pretty muddled. The unified communications vendor has several applications with overlapping features: Skype for Business, Microsoft Teams, Yammer, Office 365 ... Continue Reading
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May 19, 2017
19
May'17
Toshiba deal reflects Mitel's UCC market strategy
As it acquires Toshiba's unified communications assets, Mitel says it is keenly focused on the UCC market, expanding its customer base and moving organizations to the cloud. Continue Reading
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May 17, 2017
17
May'17
Video conference systems capitalize on cloud, small meeting rooms
In a recent survey of video conference trends, organizations are taking advantage of cloud services, while also deploying video into small meeting rooms and across desktops. Continue Reading
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May 12, 2017
12
May'17
What's the advantage of video in a team collaboration app?
While messaging has its benefits, employees sometimes need to elevate their conversations to a video collaboration session. Determine how video fits in your UC strategy. Continue Reading
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May 12, 2017
12
May'17
Cisco to build MindMeld artificial intelligence services in Spark
Cisco plans to build MindMeld artificial intelligence services into Spark. The AI maker also develops natural language interfaces for software and devices. Continue Reading
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May 09, 2017
09
May'17
BroadSoft PaaS product adds to cache of cloud services
In UC news, BroadSoft launches a PaaS product that aims to accelerate the delivery of cloud services to enterprises. Meanwhile, the Amium app targets external collaboration. Continue Reading
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May 08, 2017
08
May'17
Jive acquired in enterprise collaboration software merger
In UC news, Jive is in the midst of being acquired by a private equity firm and is expected to merge with CRM provider Aurea. Plus, UC cloud service provider Fuze gets more money. Continue Reading
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May 05, 2017
05
May'17
How could 5G technology improve mobile UC services?
The next generation of wireless broadband, 5G, promises faster speeds and better coverage than current wireless technology. New mobile UC features could arise from 5G technology. Continue Reading
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May 03, 2017
03
May'17
Four facets to a secure enterprise messaging application
As more companies tap into enterprise messaging services, certain security considerations arise. Encryption, for instance, is a core requirement for any service. Continue Reading
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May 01, 2017
01
May'17
Contact-center platform supports bank's collaboration vision
HarborOne Bank needed a tightly integrated Skype for Business contact-center platform. CTO Wayne Dunn discusses the bank's collaboration and contact-center roadmap. Continue Reading