September 2016

September 28, 2016 28 Sep'16
Cisco and Salesforce plan joint UCC development

Cisco and Salesforce have agreed to develop and market Cisco Spark and WebEx for Salesforce's online software for sales and customer service. Continue Reading
September 28, 2016 28 Sep'16
Prysm adds guest mode to visual workplace meeting service

In UC news, Prysm adds guest mode to allow outside users into its visual workplace software, while video analytics is seeing growing interest in several verticals. Continue Reading
September 27, 2016 27 Sep'16
How can organizations improve VoIP quality of service?

While VoIP services are growing in popularity, issues with reliability and quality of calls remain. Learn what organizations can do to maintain and improve VoIP quality of service. Continue Reading

September 26, 2016 26 Sep'16
Twilio adds WebRTC media server with Kurento acquisition

UC analysts examine Twilio's plans for Kurento's WebRTC media server, the relationship between service providers and cloud channel partners, and the Panopto-Ramp partnership. Continue Reading
September 23, 2016 23 Sep'16
Twilio enterprise plan features security controls, transparent pricing

Twilio's new enterprise API platform offers security features, administrative controls and transparent pricing. The Twilio enterprise plan costs at least $15,000 a month. Continue Reading
September 23, 2016 23 Sep'16
Apigee acquisition boosts Google's API management services

By acquiring Apigee's API platform, Google can augment its infrastructure-as-a-service offering, add enterprise mobility connections and tap into Apigee's solid customer base. Continue Reading
September 22, 2016 22 Sep'16
Video conferencing codec primer

This codec primer explores video and voice codecs and explains their essential role in video conferencing setups, allowing participants to see and hear each other in real time. Continue Reading
September 21, 2016 21 Sep'16
Apple iOS update falls short for UC apps

The new Apple iOS update removes many, but not all, of the limitations that have hindered the use of mobile UC apps on the iPhone. Continue Reading
September 21, 2016 21 Sep'16
Digital transformation initiatives reap business value

Organizations that want to move on from a legacy communications infrastructure and break down application silos are turning to digital transformation strategies. According to a survey from Nemertes ... Continue Reading
September 20, 2016 20 Sep'16
How do I buy bandwidth for my organization?

Learn about the various bandwidth services organizations can purchase to support their business apps and how they can effectively manage their bandwidth. Continue Reading

September 16, 2016 16 Sep'16
Cisco Spark, Slack ignite fledgling team messaging market

Emerging team messaging platforms have great potential. Cisco Spark, in particular, is poised to affect the UC market, but widespread enterprise adoption remains unclear. Continue Reading
September 15, 2016 15 Sep'16
Google expands UC reach with API platform buy, Box partnership

In UC news, Google is expanding its UC capabilities with a Box partnership and API acquisition, while a survey found mobile app design for wearables is a challenge. Continue Reading
September 13, 2016 13 Sep'16
Video conferencing in the cloud aids Eastern Band of Cherokee Indians

The Eastern Band of Cherokee Indians deployed Lifesize's Skype for Business integration to migrate to the cloud and improve communications within the community. Continue Reading
September 12, 2016 12 Sep'16
How has the WebRTC codec clash affected adoption?

WebRTC expert Tsahi Levent-Levi explains how video codec discord has affected WebRTC adoption. Take a closer look at why a vendor or organization wouldn't adopt the technology. Continue Reading
September 09, 2016 09 Sep'16
In summer of discontent, UC vendor consolidation ruffles customers

Following an uncertain summer, unified communications vendor consolidation has made some customers postpone purchases, while others expect price drops and market innovation. Continue Reading
September 07, 2016 07 Sep'16
Contact center market consolidates with Genesys buy

Genesys is set to acquire Interactive Intelligence to expand its reach in the cloud contact center market. The deal raises questions around Genesys' reported bid for Avaya's call center business. Continue Reading
September 06, 2016 06 Sep'16
Team chat apps tap into enterprises, challenge UC clients

Enterprises are starting to adopt business chat apps, as they incorporate more robust features. The line is blurring between these apps and more established UC platforms. Continue Reading
September 01, 2016 01 Sep'16
Ringing endorsement: Which VoIP telephones fit your needs?

With hundreds of models and countless features to choose from, picking the right IP phone can be a challenge. Here's what IT managers need to know before they make the call. Continue Reading
September 01, 2016 01 Sep'16
Can you hear me now? How the IP telephone makes the enterprise work

In the age of Snapchat and Slack, IP phones don't get much buzz … but that doesn't mean they've retired. In fact, many businesses rely on them now more than ever. Continue Reading
September 01, 2016 01 Sep'16
The right call: Choosing the best VoIP telephone for your needs

The VoIP telephone may not be the most glamorous member of the office, but in many businesses, its absence would be sorely felt. Despite the rise of mobile devices in the enterprise, many IT managers still depend on IP telephony's reliability, ... Continue Reading