June 2014

June 30, 2014 30 Jun'14
Contact centers challenged by a unified communications business case

This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount. Continue Reading
June 26, 2014 26 Jun'14
Microsoft leads unified communications market in Q1 2014

Q1 2014 revenue reported by Infonetics Research puts Microsoft ahead as a unified communications market leader, but Cisco is just barely behind. Continue Reading
June 26, 2014 26 Jun'14
Video phones are the popular choice for low-cost conferencing

Sales of video phones are rapidly growing as users look to save on video conferencing costs, according to the latest report from Infonetics. Continue Reading

June 26, 2014 26 Jun'14
SMART dry erase board: Not your meeting room's old white board

Smart Technologies has released its SMART dry erase board and mobile app, SMART kapp, that will allow work to be saved and shared in real-time. Continue Reading
June 25, 2014 25 Jun'14
The UC market picks up where PBXes left off

A recent unified communications and telephony report from Infonetics Research shows the UC market has healthy gains as the PBX market falters. Continue Reading
June 25, 2014 25 Jun'14
Can the integration of Lync and Skype cut video conferencing costs?

Skype and Lync integration provides new flexibility, but is it the right platform for all organizations? Continue Reading
June 24, 2014 24 Jun'14
Real-Time Transport Control Protocol (RTCP)

Real-Time Transport Control Protocol (RTCP) is a protocol that works with Real-Time Protocol (RTP) to monitor data delivery on large multicast networks, mainly for streaming media, telephony and video conferencing. Continue Reading
June 23, 2014 23 Jun'14
Enterprise session border controller market to reach $422 million by 2018

The enterprise session border controller market in 2014 is bustling, and it isn't set to slow down any time soon, according to an Infonetics Research report. Continue Reading
June 19, 2014 19 Jun'14
Does a telepresence business case still exist?

The telepresence market of yore has died down to a sizzle. Does that mean the business case for telepresence is gone? Our video expert answers. Continue Reading
June 19, 2014 19 Jun'14
What role do FCC regulations play in corporate communications?

Telecom expert Matt Brunk explains the role FCC regulations play in corporate communications, from Title 47 regulations to issues like net neutrality. Continue Reading

June 19, 2014 19 Jun'14
IceWarp mail: An Outlook replacement for Cisco collaboration tools?

IceWarp's new Web-RTC-based IceWarp mail platform will integrate with Cisco collaboration tools and is being pitched as a Microsoft Outlook replacement. Continue Reading
June 16, 2014 16 Jun'14
What makes enterprise unified communications work

From network infrastructure to UC strategies, learn how to make your enterprise unified communications deployment successful. Continue Reading
June 13, 2014 13 Jun'14
Grandstream debuts new IP voice/video phone for cost-conscious businesses

Grandstream Networks has introduced its latest IP voice- and video-enabled phone -- built on the Android platform -- at a compelling price for businesses. Continue Reading
June 12, 2014 12 Jun'14
Vidyo unveils Ultra HD telepresence software

Vidyo has introduced its telepresence software, VidyoRoom SE, the first room-based 4K-resolution video offering on the market. Continue Reading
June 12, 2014 12 Jun'14
Cisco vs. Lync: Is there an apples-to-apples comparison?

In the debate of Cisco vs. Lync UC products, is there a direct comparison? Expert Richard Luckett explains how to break down product features. Continue Reading
June 06, 2014 06 Jun'14
Is a UC user dashboard the same as a single pane of glass?

Vendors have many names for the user dashboard in a UC system. Expert Carrie Higbie explains how it compares to a single pane of glass. Continue Reading
June 03, 2014 03 Jun'14
SBCs aren't a UC security silver bullet: Try monitoring, analytics

UC security must be a part of the network security picture. Enterprises are turning to providers for help with securing VoIP and video traffic. Continue Reading
June 02, 2014 02 Jun'14
Lync voice capabilities mature, but can they replace PBXs?

Microsoft shook up the UC market with Lync 2013. But are Lync's voice capabilities good enough yet to replace legacy PBXs? Continue Reading
June 02, 2014 02 Jun'14
Secure Internet feeds are part of a Heartbleed fix

The Heartbleed bug left 600,000 Internet feeds exposed. Here are some lessons learned to keep future UC applications secure. Continue Reading