Ask the Experts

Ask the Experts

• How do enterprise collaboration services affect mobile traffic?

  The growing use of collaboration apps is putting pressure on the business mobile network. Learn how to support collaboration on both mobile and Wi-Fi networks.  Continue Reading

• How do you evaluate SIP services?

  Learn how to prepare your organization for a SIP deployment through a clearly defined evaluation of your organization's network requirements and business goals.  Continue Reading

• How do you get started with contact-center AI?

  Creating an AI project for the contact center means defining the business problem AI should solve and finding the right developer to make the project a reality.  Continue Reading

• Is UC or CPaaS better for mobile communication and collaboration?

  Organizations can choose between CPaaS and UC for mobile communications apps. The internal and external communications needs of employees will determine which approach to take.  Continue Reading

• How do you measure collaboration ROI?

  Measuring collaboration return on investment in a unified communications setting involves benchmarking employee application usage before and after deployment.  Continue Reading

• How are virtualization trends affecting enterprise SBCs?

  Virtualizing enterprise session border controllers can help reduce business expenses. Networking expert Carrie Higbie Goetz explains how to deploy virtual SBCs successfully.  Continue Reading

• Does an API deployment only involve developers?

  API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy backgrounds are vital to an API strategy.  Continue Reading

• How do huddle rooms fit in video conferencing strategies?

  Huddle room video conferencing is more than setting up a webcam and speakerphone in a small room. Learn why huddle rooms should be part of your collaboration strategy.  Continue Reading

• How do APIs affect enterprise communications systems?

  Communications APIs can change how organizations use their communications infrastructure. API expert Tsahi Levent-Levi explains the two ways APIs reshape enterprise telephony.  Continue Reading

• How do you choose between on-premises or cloud-based video?

  Organizations need to consider several factors when debating using on-premises or cloud video conferencing. Learn how to evaluate the deployment options for enterprise video.  Continue Reading

• What are practical applications of contact-center analytics?

  Analytics can be vital to optimize contact-center and agent performance. UC expert Jon Arnold explains two analytics use cases and the key metrics to measure in the contact center.  Continue Reading

• How do you evaluate CPaaS vendors?

  Four attributes are necessary to examine providers in the CPaaS market. Find the right offering for your organization's communications and workflow needs.  Continue Reading

• How do you build a cloud adoption strategy for UC?

  Several factors are involved when adopting cloud-based UC. Networking expert Carrie Higbie Goetz breaks down what organizations must include in their cloud adoption strategy.  Continue Reading

• What are some trending and emerging API use cases?

  Communication APIs offer a wide range of uses for enterprises. Discover some of the leading and emerging use cases for organizations today.  Continue Reading

• How do you prepare if your UC provider is acquired?

  The UC market is abuzz with mergers and acquisitions, but this activity creates uncertainty for organizations. Analyst Jon Arnold offers advice on how to handle vendor consolidation.  Continue Reading