Ask the Experts

Ask the Experts

• How do APIs affect enterprise communications systems?

  Communications APIs can change how organizations use their communications infrastructure. API expert Tsahi Levent-Levi explains the two ways APIs reshape enterprise telephony.  Continue Reading

• How do you choose between on-premises or cloud-based video?

  Organizations need to consider several factors when debating using on-premises or cloud video conferencing. Learn how to evaluate the deployment options for enterprise video.  Continue Reading

• What are practical applications of contact-center analytics?

  Analytics can be vital to optimize contact-center and agent performance. UC expert Jon Arnold explains two analytics use cases and the key metrics to measure in the contact center.  Continue Reading

• How do you evaluate CPaaS vendors?

  Four attributes are necessary to examine providers in the CPaaS market. Find the right offering for your organization's communications and workflow needs.  Continue Reading

• How do you build a cloud adoption strategy for UC?

  Several factors are involved when adopting cloud-based UC. Networking expert Carrie Higbie Goetz breaks down what organizations must include in their cloud adoption strategy.  Continue Reading

• What are some trending and emerging API use cases?

  Communication APIs offer a wide range of uses for enterprises. Discover some of the leading and emerging use cases for organizations today.  Continue Reading

• How do you prepare if your UC provider is acquired?

  The UC market is abuzz with mergers and acquisitions, but this activity creates uncertainty for organizations. Analyst Jon Arnold offers advice on how to handle vendor consolidation.  Continue Reading

• UCaaS vs. CPaaS: Which supports external communications better?

  While UCaaS has its benefits for internal communications, CPaaS takes the lead for external communications. CPaaS expert Tsahi Levent-Levi breaks down the UCaaS vs. CPaaS debate.  Continue Reading

• How should companies evaluate team collaboration apps?

  Team collaboration isn't one-size-fits-all. Distinct user needs must be considered when creating a collaboration assessment to find the best team collaboration apps for your users.  Continue Reading

• What are the requirements for E911 services for VoIP providers?

  VoIP service providers have specific guidelines to meet to ensure E911 services are properly configured and meet regulatory standards. Learn how to maintain E911 compliance.  Continue Reading

• How can organizations add mobile communications components with CPaaS?

  Embedding mobile communications into an app isn't as straightforward as deploying CPaaS. When enterprises integrate communications, two scenarios can affect their strategies.  Continue Reading

• Will customer service chatbots replace contact-center agents?

  The advent of AI and chatbots for customer service does not signal the end of contact-center agents. Learn why agents and chatbots can work together to create better customer service.  Continue Reading

• How do you prepare to manage a hybrid UC environment?

  Managing hybrid unified communications can be tricky. Follow these steps to prepare your organization and IT team for the challenges of managing a hybrid environment.  Continue Reading

• What tools are necessary for UC network diagnostics?

  When UC apps -- such as voice and video -- create network disruptions, organizations should know what network diagnostic tools are needed to resolve issues.  Continue Reading

• Do organizations need to manage communication APIs?

  While organizations are not heavily involved in managing APIs, they should note three important roles that emerge when deploying communication APIs across the enterprise.  Continue Reading