Ask the Experts

Ask the Experts

• What is the difference between UC platforms and UC apps?

  Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.  Continue Reading

• How are contact center vendors using APIs?

  APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers.  Continue Reading

• How do you keep employees from deploying UC end-user applications?

  A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools.  Continue Reading

• How should a cloud migration plan include UC devices, endpoints?

  What an organization moves to the cloud will influence UC devices and endpoints. Networking expert Carrie Higbie Goetz explains the factors that influence endpoints in a cloud migration.  Continue Reading

• How do you train an AI service for collaboration?

  Organizations looking to improve communication efficiency can train AI to automate collaboration workflows, launch meetings and transcribe conversations.  Continue Reading

• How do you evaluate contact center platforms from UC vendors?

  If your organization is using third-party contact center services, make sure they integrate deeply with your unified communications environment.  Continue Reading

• Do you need session border controllers with an SD-WAN deployment?

  As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP.  Continue Reading

• What are the security threats when working with CPaaS vendors?

  Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security.  Continue Reading

• How do you monitor performance of communication APIs?

  Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs.  Continue Reading

• How will speech technologies integrate with UC apps?

  Analyst Jon Arnold examines use cases for speech technologies in the enterprise and explains how UC vendors expect to add speech tools to their platforms.  Continue Reading

• What are the steps to ensure SIP implementation success?

  A robust strategy and several steps are needed to deploy SIP successfully. Networking expert Carrie Higbie Goetz explains the pieces that comprise a SIP strategy, from creating an RFI to documentation.  Continue Reading

• Should you buy contact center services in a UC bundle?

  Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services.  Continue Reading

• How do Twilio Flex API-based services affect contact center software?

  Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi.  Continue Reading

• What are the benefits of SD-WAN services vs. MPLS?

  When weighing SD-WAN vs. MPLS for unified communications architecture, SD-WAN prevails. Networking expert Carrie Higbie Goetz explains the benefits of SD-WAN services over MPLS.  Continue Reading

• CPaaS vs. UCaaS platform: Which should you choose?

  While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.  Continue Reading