Ask the Experts

Ask the Experts

• What factors influence WebRTC performance?

  Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function.  Continue Reading

• What are potential use cases for meeting room software?

  It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases.  Continue Reading

• How do you build a business case for speech technology applications?

  Building a business case for speech technology requires an understanding of the current use cases. Our expert explains what to look for when building a business case for speech technology.  Continue Reading

• How is CPaaS influencing UCaaS vendor portfolios?

  The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities within their UCaaS platforms.  Continue Reading

• What are speech technology applications beyond contact centers?

  Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.  Continue Reading

• What UC monitoring tools are most important?

  Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments.  Continue Reading

• Should team collaboration apps be stand-alone or integrated?

  Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions.  Continue Reading

• How do APIs work, and how can you ensure they are secure?

  Understanding how APIs work and how they are used is essential when formulating security policies. Our expert outlines four steps to set up a first line of defense.  Continue Reading

• What role does SBC security play in VoIP protection?

  Knowing which SBC security features are essential is important to stave off potential attacks. Our expert gives insight into what features are necessary for robust protection.  Continue Reading

• How does embedded video fit into unified communications strategies?

  Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications.  Continue Reading

• How do machine learning and AI fit into UC monitoring and analytics?

  With the use of machine learning and AI in the very early stages in the UC market, our expert looks at their value in UC monitoring and analytics.  Continue Reading

• How do I troubleshoot SIP configurations to solve service issues?

  When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network.  Continue Reading

• What potential chatbot security threats could AI introduce?

  New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.  Continue Reading

• What cloud-based unified communications certifications are available?

  The requirements for cloud-based unified communications certifications vary by industry and network environment. UC expert Carrie Higbie Goetz explains how to choose the right certifications for a UCaaS system.  Continue Reading

• What are the main types of industry acquisitions in the UCC market?

  A UC company can be acquired by an existing vendor or by a venture capital firm. Learn how these two types of acquisitions differ and UCC market factors that influence them.  Continue Reading