Ask the Experts

Ask the Experts

• How do you prepare if your UC provider is acquired?

  The UC market is abuzz with mergers and acquisitions, but this activity creates uncertainty for organizations. Analyst Jon Arnold offers advice on how to handle vendor consolidation.  Continue Reading

• UCaaS vs. CPaaS: Which supports external communications better?

  While UCaaS has its benefits for internal communications, CPaaS takes the lead for external communications. CPaaS expert Tsahi Levent-Levi breaks down the UCaaS vs. CPaaS debate.  Continue Reading

• How should companies evaluate team collaboration apps?

  Team collaboration isn't one-size-fits-all. Distinct user needs must be considered when creating a collaboration assessment to find the best team collaboration apps for your users.  Continue Reading

• What are the requirements for E911 services for VoIP providers?

  VoIP service providers have specific guidelines to meet to ensure E911 services are properly configured and meet regulatory standards. Learn how to maintain E911 compliance.  Continue Reading

• How can organizations add mobile communications components with CPaaS?

  Embedding mobile communications into an app isn't as straightforward as deploying CPaaS. When enterprises integrate communications, two scenarios can affect their strategies.  Continue Reading

• Will customer service chatbots replace contact-center agents?

  The advent of AI and chatbots for customer service does not signal the end of contact-center agents. Learn why agents and chatbots can work together to create better customer service.  Continue Reading

• How do you prepare to manage a hybrid UC environment?

  Managing hybrid unified communications can be tricky. Follow these steps to prepare your organization and IT team for the challenges of managing a hybrid environment.  Continue Reading

• What tools are necessary for UC network diagnostics?

  When UC apps -- such as voice and video -- create network disruptions, organizations should know what network diagnostic tools are needed to resolve issues.  Continue Reading

• Do organizations need to manage communication APIs?

  While organizations are not heavily involved in managing APIs, they should note three important roles that emerge when deploying communication APIs across the enterprise.  Continue Reading

• How can near-real-time communication modes offer context?

  While text-based communication is growing in popularity, it lacks the context of voice or video communication. UC expert Jon Arnold explains how contextual communications can fill the gap.  Continue Reading

• What's the advantage of video in a team collaboration app?

  While messaging has its benefits, employees sometimes need to elevate their conversations to a video collaboration session. Determine how video fits in your UC strategy.  Continue Reading

• How could 5G technology improve mobile UC services?

  The next generation of wireless broadband, 5G, promises faster speeds and better coverage than current wireless technology. New mobile UC features could arise from 5G technology.  Continue Reading

• How does WebRTC deliver contextual communication?

  WebRTC can offer businesses contextual information when communicating inside and outside their organizations. Learn how WebRTC communication provides context for users.  Continue Reading

• What effect does an API ecosystem have on the network?

  While an API deployment may seem like a small task, it can have a major effect on the network. IT groups should work with business units to monitor network traffic.  Continue Reading

• How will AI tools affect the future of contact centers?

  While artificial intelligence and chatbots are finding their way into contact centers, the industry has yet to feel the full effect of AI tools, according to one analyst.  Continue Reading