Ask the Experts

Ask the Experts

• How do I resolve a "presence unknown" display issue when trying to build an OCS Access Edge?

  Integration and collaboration expert Hugh Marlor explains how to avoid the Windows 2008 issue of encountering a "presence unknown" display when trying to build an OCS Access Edge.  Continue Reading

• What is a key component to successful Office Communications Server 2007 integration with your corpor

  Unified communications integration and collaboration thought leader Hugh Marlor identifies a key component for successfully integrating Office Communications Server 2007 with corporate phone systems, and provides examples from the field.  Continue Reading

• When do you need SAN fields for the OCS Pool Certificate?

  Unified communications integration and collaboration thought leader Hugh Marlor details the circumstances under which you need to use Subject Alternate Name (SAN) fields for the Office Communications Server (OCS) Pool Certificate.  Continue Reading

• When testing our media gateway configurations for OCS 2007 R2 for inbound and outbound calling to/fr

  Unified communications integration and collaboration thought leader Hugh Marlor helps troubleshoot an error in Office Communications Server 2007 R2 media gateway configuration.  Continue Reading

• How many base stations do I need when implementing fixed-mobile convergence?

  Unified communications expert Matt Brunk weighs in on fixed-mobile convergence, discussing the optimal number of base stations and other FMC implementation considerations.  Continue Reading

• How do I calculate a Real-Time Transport Protocol/Session Initiation Protocol (RTP/SIP) ratio?

  Looking to learn more about Real-Time Transport Protocol, Session Initiation Protocol and how to calculate a RTP/SIP ratio? Our expert points you toward the resources you need.  Continue Reading

• How much power do I have to negotiate contract terms with telecom carriers?

  When working out the terms of contracts with telecom carriers, you do have some room to negotiate. Learn where it pays to be flexible and where you should stand firm.  Continue Reading

• How can social networking and unified communications work together in the enterprise?

  Social networking and unified communications can significantly enhance productivity and collaboration in the enterprise. Learn more about using these powerful technologies together.  Continue Reading

• What are the benefits and limitations of IP phones and digital phones?

  Our IP telephony expert details the differences between IP phones and digital phones, identifying their unique capabilities and noting the tasks for which each are best suited.  Continue Reading

• What role does video play in unified communications?

  Using video in conjunction with unified communications technology can open doors to enhanced collaboration. Our expert explains how video can become a valuable UC business asset.  Continue Reading

• How to interview and manage telecom carrier service representatives

  After evaluating telecom carriers, it's time to meet with carrier representatives to discuss your company's telecom services. Preparation could save you money on UC applications.  Continue Reading

• Evaluating telecom carriers: Identifying your needs to find a provider

  When evaluating telecom carriers to find the best fit for your company, remember that each has strengths and weaknesses. What do you need to know before talking to a carrier rep?  Continue Reading

• When it comes to PBX systems, how would you compare IP EPABX to digital EPABX?

  Learn the differences between IP and digital PBX systems, as well as which type of system would make more sense for a small office of 30 employees in India.  Continue Reading

• What's the best resource for support while setting up a hosted VoIP system for a client?

  Learn what factors go into determining which hosted VoIP support resources are the best fit for you and your client, and why evaluating voice resellers is key.  Continue Reading

• How can I leverage telecom carriers to clear capital for hardware or professional services?

  Find out how you can leverage telecom carriers to help control costs, keep your company's technology infrastructure competitive, and clear up both your operating and capital budgets.  Continue Reading