Ask the Experts
Ask the Experts
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Meeting expectations with VoIP implementations
What's wrong with VoIP implementations? According to UC expert Matt Brunk, it starts with mismatched expectations about Voice over IP among customers, implementers and providers. Continue Reading
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Configuring VoIP for an office using a VSAT Internet connection
UC expert Matt Brunk offers recommendations for a reader considering VoIP over a VSAT Internet connection in his office. His first tip: Ask yourself why you really want to do it. Continue Reading
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Microsoft mash-ups: Can OCS, LCS and Lync environments coexist?
Many users want to know if Lync 2010 can coexist with previous Microsoft UC clients Live Communications Server and Office Communications Server. Expert Hugh Marlor has the answer. Continue Reading
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Echo in a hosted VoIP solution: Could split LAN pairs be the culprit?
Unified communications expert Matt Brunk digs deep into his bag of tricks to help a reader experiencing a persistent echo problem in a hosted VoIP solution with Polycom phones. Continue Reading
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How to handle softphones when keeping voice and data on separate VLANs
Unified communications expert Matt Brunk answers a reader's follow-up question about handling softphones when you've decided to split voice and data traffic on two separate VLANs. Continue Reading
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Is it possible to connect the IP PBX to a wireless connection?
IP telephony expert Jon Arnold uses an inquiry about IP PBXs and wireless networks to discuss the value of extending the LAN to mobile devices through fixed-mobile convergence. Continue Reading
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Securing high-definition video conferencing and telepresence calls
Unified communications expert Matt Brunk discusses out-of-the-box video conferencing and telepresence security, means of improving protection, how to test solutions and more. Continue Reading
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Should I calculate telecom into my internal metrics?
Telecom industry expert Brad Tucker explains how including analysis of telecom services in your internal IT metrics can help you leverage your services to greater profitability. Continue Reading
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The value of toll bypass in the enterprise
IP telephony expert Jon Arnold explains the value of toll bypass in an IP telephony setup, detailing why enterprises should consider it as an option while tempering cost-savings expectations. Continue Reading
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Echo cancellation revisited: Identify and eliminate the root cause of delay
Prompted by a reply to an earlier response, unified communications strategies expert Matt Brunk discusses how to cancel echo when delay is significantly impacting voice quality. Continue Reading
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How can I effectively audit my telecom costs without making a career out of it?
Many companies find auditing telecom costs very difficult. Telecom industry expert Brad Tucker explains how to make staying on top of telecom costs as painless as possible. Continue Reading
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A step-by-step guide to identifying and resolving background noise and echo
Matt Brunk provides a detailed, step-by-step strategy to accurately identify, address and resolve voice background noise and echo problems Continue Reading
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How do I resolve a "presence unknown" display issue when trying to build an OCS Access Edge?
Integration and collaboration expert Hugh Marlor explains how to avoid the Windows 2008 issue of encountering a "presence unknown" display when trying to build an OCS Access Edge. Continue Reading
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What is a key component to successful Office Communications Server 2007 integration with your corpor
Unified communications integration and collaboration thought leader Hugh Marlor identifies a key component for successfully integrating Office Communications Server 2007 with corporate phone systems, and provides examples from the field. Continue Reading
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When do you need SAN fields for the OCS Pool Certificate?
Unified communications integration and collaboration thought leader Hugh Marlor details the circumstances under which you need to use Subject Alternate Name (SAN) fields for the Office Communications Server (OCS) Pool Certificate. Continue Reading