Ask the Experts

Ask the Experts

• Is it possible to connect the IP PBX to a wireless connection?

  IP telephony expert Jon Arnold uses an inquiry about IP PBXs and wireless networks to discuss the value of extending the LAN to mobile devices through fixed-mobile convergence.  Continue Reading

• Securing high-definition video conferencing and telepresence calls

  Unified communications expert Matt Brunk discusses out-of-the-box video conferencing and telepresence security, means of improving protection, how to test solutions and more.  Continue Reading

• Should I calculate telecom into my internal metrics?

  Telecom industry expert Brad Tucker explains how including analysis of telecom services in your internal IT metrics can help you leverage your services to greater profitability.  Continue Reading

• The value of toll bypass in the enterprise

  IP telephony expert Jon Arnold explains the value of toll bypass in an IP telephony setup, detailing why enterprises should consider it as an option while tempering cost-savings expectations.  Continue Reading

• Echo cancellation revisited: Identify and eliminate the root cause of delay

  Prompted by a reply to an earlier response, unified communications strategies expert Matt Brunk discusses how to cancel echo when delay is significantly impacting voice quality.  Continue Reading

• How can I effectively audit my telecom costs without making a career out of it?

  Many companies find auditing telecom costs very difficult. Telecom industry expert Brad Tucker explains how to make staying on top of telecom costs as painless as possible.  Continue Reading

• A step-by-step guide to identifying and resolving background noise and echo

  Matt Brunk provides a detailed, step-by-step strategy to accurately identify, address and resolve voice background noise and echo problems  Continue Reading

• How do I resolve a "presence unknown" display issue when trying to build an OCS Access Edge?

  Integration and collaboration expert Hugh Marlor explains how to avoid the Windows 2008 issue of encountering a "presence unknown" display when trying to build an OCS Access Edge.  Continue Reading

• What is a key component to successful Office Communications Server 2007 integration with your corpor

  Unified communications integration and collaboration thought leader Hugh Marlor identifies a key component for successfully integrating Office Communications Server 2007 with corporate phone systems, and provides examples from the field.  Continue Reading

• When do you need SAN fields for the OCS Pool Certificate?

  Unified communications integration and collaboration thought leader Hugh Marlor details the circumstances under which you need to use Subject Alternate Name (SAN) fields for the Office Communications Server (OCS) Pool Certificate.  Continue Reading

• When testing our media gateway configurations for OCS 2007 R2 for inbound and outbound calling to/fr

  Unified communications integration and collaboration thought leader Hugh Marlor helps troubleshoot an error in Office Communications Server 2007 R2 media gateway configuration.  Continue Reading

• How many base stations do I need when implementing fixed-mobile convergence?

  Unified communications expert Matt Brunk weighs in on fixed-mobile convergence, discussing the optimal number of base stations and other FMC implementation considerations.  Continue Reading

• How do I calculate a Real-Time Transport Protocol/Session Initiation Protocol (RTP/SIP) ratio?

  Looking to learn more about Real-Time Transport Protocol, Session Initiation Protocol and how to calculate a RTP/SIP ratio? Our expert points you toward the resources you need.  Continue Reading

• How much power do I have to negotiate contract terms with telecom carriers?

  When working out the terms of contracts with telecom carriers, you do have some room to negotiate. Learn where it pays to be flexible and where you should stand firm.  Continue Reading

• How can social networking and unified communications work together in the enterprise?

  Social networking and unified communications can significantly enhance productivity and collaboration in the enterprise. Learn more about using these powerful technologies together.  Continue Reading