Ask the Experts

VoIP Migration and Implementation

What are the benefits of a virtual session border controller?

A virtual session border controller can help companies meet increased demands without requiring the installation of costly and dedicated hardware. Continue Reading
What role do legacy UC devices play in a cloud migration?

Migrating to UCaaS doesn't mean organizations need to leave legacy hardware behind. But organizations must ensure UC devices are compatible with cloud provider platforms. Continue Reading
How do you plan for replacing a business phone system?

A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action. Continue Reading
What are the benefits of 5G VoIP?

5G VoIP will have some noticeable benefits over its earlier 4G iteration. Learn how 5G rollouts could improve the VoIP experience with high capacity and low latency. Continue Reading
Should you keep your SIP trunk carrier when migrating to UCaaS?

Migrating UC to the cloud doesn't mean leaving your SIP trunk carrier behind. Learn how bringing your own SIP to cloud services can benefit your business. Continue Reading

How do you prepare for porting business phone numbers?

Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting. Continue Reading
What are the E911 location tracking requirements for VoIP?

The rules around E911 location tracking have evolved as more businesses move away from traditional wired connections to VoIP. Here's how to stay compliant with FCC regulations. Continue Reading
SIP trunking vs. VoIP: What's the difference?

SIP trunking and voice over IP share some similarities, but they have key differences in origin and functions. How well do you understand these telephony cornerstones? Continue Reading
How to configure VoIP on a network

VoIP configuration requires significant preplanning to meet the requirements of voice traffic. Learn the steps to take when configuring VoIP on your network. Continue Reading
What are the requirements for E911 services for VoIP providers?

VoIP service providers have specific guidelines to meet to ensure E911 services are properly configured and meet regulatory standards. Learn how to maintain E911 compliance. Continue Reading
How does Skype for Business telephony stack up as a PBX replacement?

Learn the benefits and tradeoffs of deploying Skype for Business as a cloud-based telephony service instead of a traditional, on-premises PBX service. Continue Reading

What is a WebRTC server and how does it connect calls?

A WebRTC server usually refers to a few different types of back-end servers, like signaling and media servers, that help connect browser-based communications. Continue Reading
How vital is VoIP training for users during a migration?

When migrating to VoIP training must extend beyond the IT department. End users will need training on features such as voicemail and conference calls to avoid migration setbacks. Continue Reading
How do you effectively transition from PSTN to VoIP?

Expert Chris Partsenidis offers guidelines for a smooth and successful PSTN to VoIP migration. Continue Reading
What are VoIP over Wi-Fi best practices?

What are some best practices for running VoIP over Wi-Fi? UC expert Zeus Kerravala explains the steps enterprises can take for a smooth deployment. Continue Reading
Do we need a PBX system to use VoIP?

Is a PBX system required when organizations move to VoIP? Or do they need to replace it? Telephony expert Jon Arnold explains the options available to organizations. Continue Reading
What options are available to connect VoIP systems to branch offices?

There are many ways enterprises can connect their VoIP systems to branch offices. Expert Michael Brandenburg explains what options are available. Continue Reading
Can unified communications make simple project management?

Our general unified communications expert explains how the technology can be used to make project management simple. Continue Reading
Are there still PSTN lines or have telecoms moved on?

PSTN lines are still required by some organizations and 'killing' the PSTN is not a simple task, telecom expert Matt Brunk said. Continue Reading
Are there advantages to using the public switched telephone network?

You may have to sacrifice some advantages of the public switched telephone network if you switch to VoIP, says telephony expert Jon Arnold. Continue Reading
What options do businesses have when choosing VoIP telephony systems?

Businesses looking to use VoIP telephony technology have many options. Expert Jon Arnold outlines factors to consider when picking a VoIP system. Continue Reading
Can keeping traffic on separate VLANs counter VoIP security risks?

Although keeping data and VoIP traffic on separate VLANs can counter VoIP security risks, it can be a tough sell, says VoIP expert Matt Brunk. Continue Reading
Configuring VoIP for an office using a VSAT Internet connection

UC expert Matt Brunk offers recommendations for a reader considering VoIP over a VSAT Internet connection in his office. His first tip: Ask yourself why you really want to do it. Continue Reading
How can MPLS help in VoIP implementation between a parent company and its branch offices?

Find out how MPLS helps in VoIP implementation between a parent company and its branch offices. Continue Reading
Can I keep my PBX while migrating to VoIP?

Learn how you can keep your traditional PBX while you upgrade to VoIP gradually. Continue Reading
What can a VoIP phone do that a landline phone cannot?

This expert response outlines the basic differences between a VoIP phone and a POTS phone. Continue Reading
What is the difference between VoIP, CTI and IP telephony?

What is the difference between VoIP, CTI (Computer Telephony Integration) and IP telephony? Continue Reading
What is the difference between VoIP and VoFR?

What is the difference between VoIP and VoFR? Continue Reading
How do we fix 'echo', 'static' and background noise on our new VoIP system?

Our organization has just implemented a VoIP system on 40 - 50 test phones. However, our users have been complaining of echo, static and amplified background noise during phone usage. The noise can only be heard on our end. Can you please give some... Continue Reading
How does a computer on the network get its IP address?

How does a computer on the network get its IP address? Continue Reading
What are the advantages and disadvantages of MPLS?

Learn the advantages and disadvantages of MPLS in this expert response from our telecommunications expert. Continue Reading
How many calls can a T1 handle and what is bandwidth of each call?

Our site member is planning a VoIP implementation at his company. He asked, "How many simultaneous calls can be handled by a T1 and what is the bandwidth for each call?" Get the expert answer here. Continue Reading
Hardware and software required to set up basic VoIP service

Get details and resources to find the hardware and software you will need to set up VoIP at your company. This basic overview offers information on IP/PBXs, SIP equipment, IP phones, Softphones and E911. Continue Reading
Nice Logger explained

Learn what Nice Logger is and what types of telephony cards it supports in this expert answer. Continue Reading
Highest acceptable latency to attempt a VoIP call over

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Understanding customer acceptance

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Toll-free call failure

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How do satellite ATM networks work?

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We want to use VoIP over the LAN without PBX hardware. Any suggestions?

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VoIP gateways and SS7

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What is FXO and FXS?

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I'm confused about the term "IP Centrex." Can you explain?

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What is the difference between gateways and gatekeepers?

Learn what the difference is between a network gateway and a gatekeeper in this Ask the Expert response. Continue Reading