Ask the Experts

Unified Communications Architecture and Service Models

How do you evaluate contact center platforms from UC vendors?

If your organization is using third-party contact center services, make sure they integrate deeply with your unified communications environment. Continue Reading
Do you need session border controllers with an SD-WAN deployment?

As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP. Continue Reading
How do you monitor performance of communication APIs?

Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading
Should you buy contact center services in a UC bundle?

Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services. Continue Reading
How do Twilio Flex API-based services affect contact center software?

Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi. Continue Reading

What are the benefits of SD-WAN services vs. MPLS?

When weighing SD-WAN vs. MPLS for unified communications architecture, SD-WAN prevails. Networking expert Carrie Higbie Goetz explains the benefits of SD-WAN services over MPLS. Continue Reading
CPaaS vs. UCaaS platform: Which should you choose?

While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg. Continue Reading
What's driving the adoption of WebRTC services today?

WebRTC adoption is influenced by the ecosystem around the technology, including browser support and commercial products. Emerging technologies could also affect future deployments. Continue Reading
How are virtualization trends affecting enterprise SBCs?

Virtualizing enterprise session border controllers can help reduce business expenses. Networking expert Carrie Higbie Goetz explains how to deploy virtual SBCs successfully. Continue Reading
How do APIs affect enterprise communications systems?

Communications APIs can change how organizations use their communications infrastructure. API expert Tsahi Levent-Levi explains the two ways APIs reshape enterprise telephony. Continue Reading
How do you choose between on-premises or cloud-based video?

Organizations need to consider several factors when debating using on-premises or cloud video conferencing. Learn how to evaluate the deployment options for enterprise video. Continue Reading

How do you build a cloud adoption strategy for UC?

Several factors are involved when adopting cloud-based UC. Networking expert Carrie Higbie Goetz breaks down what organizations must include in their cloud adoption strategy. Continue Reading
How do you prepare to manage a hybrid UC environment?

Managing hybrid unified communications can be tricky. Follow these steps to prepare your organization and IT team for the challenges of managing a hybrid environment. Continue Reading
What tools are necessary for UC network diagnostics?

When UC apps -- such as voice and video -- create network disruptions, organizations should know what network diagnostic tools are needed to resolve issues. Continue Reading
How could 5G technology improve mobile UC services?

The next generation of wireless broadband, 5G, promises faster speeds and better coverage than current wireless technology. New mobile UC features could arise from 5G technology. Continue Reading