Ask the Experts

Unified Communications Architecture and Service Models

What UC monitoring tools are most important?

Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments. Continue Reading
Should team collaboration apps be stand-alone or integrated?

Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions. Continue Reading
What cloud-based unified communications certifications are available?

The requirements for cloud-based unified communications certifications vary by industry and network environment. UC expert Carrie Higbie Goetz explains how to choose the right certifications for a UCaaS system. Continue Reading
How do microservices work with unified communications platforms?

While a microservices architecture for UC platforms isn't obvious to enterprises, it can improve how service providers deliver and update their services for enterprise customers. Continue Reading
What WAN configuration best supports UCaaS platform deployments?

Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs. Continue Reading

What is the difference between UC platforms and UC apps?

Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps. Continue Reading
How are contact center vendors using APIs?

APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers. Continue Reading
How should a cloud migration plan include UC devices, endpoints?

What an organization moves to the cloud will influence UC devices and endpoints. Networking expert Carrie Higbie Goetz explains the factors that influence endpoints in a cloud migration. Continue Reading
How do you evaluate contact center platforms from UC vendors?

If your organization is using third-party contact center services, make sure they integrate deeply with your unified communications environment. Continue Reading
Do you need session border controllers with an SD-WAN deployment?

As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP. Continue Reading
How do you monitor performance of communication APIs?

Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading

Should you buy contact center services in a UC bundle?

Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services. Continue Reading
How do Twilio Flex API-based services affect contact center software?

Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi. Continue Reading
What are the benefits of SD-WAN services vs. MPLS?

When weighing SD-WAN vs. MPLS for unified communications architecture, SD-WAN prevails. Networking expert Carrie Higbie Goetz explains the benefits of SD-WAN services over MPLS. Continue Reading
CPaaS vs. UCaaS platform: Which should you choose?

While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg. Continue Reading