Ask the Experts

Understanding Unified Communications

How are web conferencing and video conferencing different?

The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools. Continue Reading
How does the cloud offer new contact center capabilities?

Moving from on premises to a cloud contact center comes with a litany of changes. Learn what contact center capabilities you should factor into your CCaaS migration planning. Continue Reading
What are the benefits of private cloud UCaaS and who offers it?

The rise of private cloud is changing how some vendors approach UC services. Find out the benefits of UCaaS and which vendors offer UCaaS in a private cloud. Continue Reading
What role do ideation tools play in collaboration spaces?

Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy. Continue Reading
How does management of collaboration apps and UC platforms differ?

As unified communications and collaboration move to the cloud, the management requirements for platforms and apps diverge. Learn where IT should re-evaluate its management priorities. Continue Reading

How do you build a business case for speech technology applications?

Building a business case for speech technology requires an understanding of the current use cases. Our expert explains what to look for when building a business case for speech technology. Continue Reading
How is CPaaS influencing UCaaS vendor portfolios?

The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities within their UCaaS platforms. Continue Reading
What UC monitoring tools are most important?

Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments. Continue Reading
Should team collaboration apps be stand-alone or integrated?

Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions. Continue Reading
How does embedded video fit into unified communications strategies?

Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications. Continue Reading
How do machine learning and AI fit into UC monitoring and analytics?

With the use of machine learning and AI in the very early stages in the UC market, our expert looks at their value in UC monitoring and analytics. Continue Reading

What potential chatbot security threats could AI introduce?

New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology. Continue Reading
What cloud-based unified communications certifications are available?

The requirements for cloud-based unified communications certifications vary by industry and network environment. UC expert Carrie Higbie Goetz explains how to choose the right certifications for a UCaaS system. Continue Reading
What are the main types of industry acquisitions in the UCC market?

A UC company can be acquired by an existing vendor or by a venture capital firm. Learn how these two types of acquisitions differ and UCC market factors that influence them. Continue Reading
How do microservices work with unified communications platforms?

While a microservices architecture for UC platforms isn't obvious to enterprises, it can improve how service providers deliver and update their services for enterprise customers. Continue Reading