Ask the Experts

Ask the Experts

Understanding Unified Communications

• What areas should hybrid cloud video security address?

  Hybrid cloud provides several benefits to a business. But hybrid cloud video security shouldn't be taken for granted. Learn what four areas should be considered.  Continue Reading

• How can IT approach a cloud-based unified communications migration?

  Migrating to cloud-based unified communications can offer organizations greater agility, but benefits need to be weighed against the loss of IT control.  Continue Reading

• What are the challenges of unified communications security?

  Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas.  Continue Reading

• How do you support UC network security?

  Many elements can put your UC network at risk, from unsecured information to DoS attacks. Learn five ways to thwart would-be attacks and protect your UC services.  Continue Reading

• What role does UC mobility play in digital transformation?

  Organizations that value employee engagement, innovation and customer experience are more likely to focus on mobile UC as part of their digital transformation road map.  Continue Reading

• What should users expect from speech technology applications?

  Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge.  Continue Reading

• How does cloud SIP trunking differ from traditional SIP trunking?

  Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services.  Continue Reading

• How are web conferencing and video conferencing different?

  The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools.  Continue Reading

• How does the cloud offer new contact center capabilities?

  Moving from on premises to a cloud contact center comes with a litany of changes. Learn what contact center capabilities you should factor into your CCaaS migration planning.  Continue Reading

• What are the benefits of private cloud UCaaS and who offers it?

  The rise of private cloud is changing how some vendors approach UC services. Find out the benefits of UCaaS and which vendors offer UCaaS in a private cloud.  Continue Reading

• What role do ideation tools play in collaboration spaces?

  Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy.  Continue Reading

• How does management of collaboration apps and UC platforms differ?

  As unified communications and collaboration move to the cloud, the management requirements for platforms and apps diverge. Learn where IT should re-evaluate its management priorities.  Continue Reading

• How do you build a business case for speech technology applications?

  Building a business case for speech technology requires an understanding of the current use cases. Our expert explains what to look for when building a business case for speech technology.  Continue Reading

• How is CPaaS influencing UCaaS vendor portfolios?

  The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities within their UCaaS platforms.  Continue Reading

• What UC monitoring tools are most important?

  Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments.  Continue Reading