Ask the Experts

Ask the Experts

Understanding Unified Communications

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.  Continue Reading

• How can UC analytics detect a security breach?

  UC analytics can be the first warning that your UC system's security has been breached. Comparing statistics month to month can help identify potential security problems.  Continue Reading

• Comparing H.323 vs. SIP: What's the difference?

  Discover the similarities and differences of H.323 vs. SIP standards, and learn why SIP has become the de facto standard for voice and video communications.  Continue Reading

• How do you craft an immersive video meeting experience?

  Increasing focus for remote meetings is achieved through crafting an immersive meeting experience. Proper placement of technology such as audio and monitors can enhance immersion.  Continue Reading

• Which vendors still support on-premises UC infrastructure?

  Not all organizations can migrate UC to the cloud. For those unable to migrate, a few vendors continue to support UC infrastructure on premises.  Continue Reading

• What are the top CPaaS use cases in healthcare?

  CPaaS use cases change from industry to industry. In healthcare, better patient care and streamlined processes are the main focus for CPaaS technology.  Continue Reading

• What areas should hybrid cloud video security address?

  Hybrid cloud provides several benefits to a business. But hybrid cloud video security shouldn't be taken for granted. Learn what four areas should be considered.  Continue Reading

• How can IT approach a cloud-based unified communications migration?

  Migrating to cloud-based unified communications can offer organizations greater agility, but benefits need to be weighed against the loss of IT control.  Continue Reading

• What are the challenges of unified communications security?

  Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas.  Continue Reading

• How do you support UC network security?

  Many elements can put your UC network at risk, from unsecured information to DoS attacks. Learn five ways to thwart would-be attacks and protect your UC services.  Continue Reading

• What role does UC mobility play in digital transformation?

  Organizations that value employee engagement, innovation and customer experience are more likely to focus on mobile UC as part of their digital transformation road map.  Continue Reading

• What should users expect from speech technology applications?

  Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge.  Continue Reading

• How does cloud SIP trunking differ from traditional SIP trunking?

  Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services.  Continue Reading

• How are web conferencing and video conferencing different?

  The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools.  Continue Reading

• How does the cloud offer new contact center capabilities?

  Moving from on premises to a cloud contact center comes with a litany of changes. Learn what contact center capabilities you should factor into your CCaaS migration planning.  Continue Reading