Ask the Experts

Ask the Experts

Implementing Unified Communications Systems

• What are the benefits of private cloud UCaaS and who offers it?

  The rise of private cloud is changing how some vendors approach UC services. Find out the benefits of UCaaS and which vendors offer UCaaS in a private cloud.  Continue Reading

• How are SIP trunking vendors differentiating their services?

  SIP trunking vendors are using security features to differentiate themselves in a crowded market. Our expert explains what types of SIP trunking security you can expect.  Continue Reading

• How does embedded communication work with an IP PBX infrastructure?

  Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure.  Continue Reading

• How is CPaaS influencing UCaaS vendor portfolios?

  The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities within their UCaaS platforms.  Continue Reading

• Should team collaboration apps be stand-alone or integrated?

  Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions.  Continue Reading

• How do APIs work, and how can you ensure they are secure?

  Understanding how APIs work and how they are used is essential when formulating security policies. Our expert outlines four steps to set up a first line of defense.  Continue Reading

• What role does SBC security play in VoIP protection?

  Knowing which SBC security features are essential is important to stave off potential attacks. Our expert gives insight into what features are necessary for robust protection.  Continue Reading

• How do I troubleshoot SIP configurations to solve service issues?

  When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network.  Continue Reading

• What potential chatbot security threats could AI introduce?

  New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.  Continue Reading

• What cloud-based unified communications certifications are available?

  The requirements for cloud-based unified communications certifications vary by industry and network environment. UC expert Carrie Higbie Goetz explains how to choose the right certifications for a UCaaS system.  Continue Reading

• SIP trunking vs. VoIP: What's the difference?

  SIP trunking and voice over IP share some similarities, but they have key differences in origin and functions. How well do you understand these telephony cornerstones?  Continue Reading

• What are the security threats when working with CPaaS vendors?

  Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security.  Continue Reading

• How do you monitor performance of communication APIs?

  Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs.  Continue Reading

• What are the steps to ensure SIP implementation success?

  A robust strategy and several steps are needed to deploy SIP successfully. Networking expert Carrie Higbie Goetz explains the pieces that comprise a SIP strategy, from creating an RFI to documentation.  Continue Reading

• How do Twilio Flex API-based services affect contact center software?

  Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi.  Continue Reading