Ask the Experts

Ask the Experts

Communication Integration with Enterprise Applications

• How do collaboration integration and interoperability differ?

  Interoperability between collaboration platforms is scarce, but integrations are abundant. Learn why multivendor collaboration integration has more support than interoperability.  Continue Reading

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.  Continue Reading

• What are the benefits of UC in a cloud-based office suite?

  Adopting the UC tools within a cloud-based office suite may be the most beneficial option if users are already comfortable with the suite's features.  Continue Reading

• How are vendors innovating video conferencing features?

  Now that video has matured, vendors are looking for new ways to innovate video conferencing features. Learn what new capabilities are likely to come to video conferencing.  Continue Reading

• Does organization size affect a remote collaboration deployment?

  A remote collaboration deployment takes planning. Organizations of all sizes should consider a few guidelines when introducing a new platform.  Continue Reading

• How do you evaluate embedded communications use cases?

  Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications.  Continue Reading

• What should users expect from speech technology applications?

  Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge.  Continue Reading

• How can you measure WebRTC performance?

  Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network.  Continue Reading

• What factors influence WebRTC performance?

  Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function.  Continue Reading

• What are potential use cases for meeting room software?

  It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases.  Continue Reading

• What are speech technology applications beyond contact centers?

  Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.  Continue Reading

• How does embedded video fit into unified communications strategies?

  Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications.  Continue Reading

• Should you use CPaaS vendors or develop communications in-house?

  While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach.  Continue Reading

• How are contact center vendors using APIs?

  APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers.  Continue Reading

• What are the security threats when working with CPaaS vendors?

  Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security.  Continue Reading