Ask the Experts

Communication Integration with Enterprise Applications

How can you measure WebRTC performance?

Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network. Continue Reading
What factors influence WebRTC performance?

Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function. Continue Reading
What are potential use cases for meeting room software?

It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases. Continue Reading
What are speech technology applications beyond contact centers?

Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management. Continue Reading
How does embedded video fit into unified communications strategies?

Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications. Continue Reading

Should you use CPaaS vendors or develop communications in-house?

While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach. Continue Reading
How are contact center vendors using APIs?

APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers. Continue Reading
What are the security threats when working with CPaaS vendors?

Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security. Continue Reading
How do you monitor performance of communication APIs?

Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs. Continue Reading
How will speech technologies integrate with UC apps?

Analyst Jon Arnold examines use cases for speech technologies in the enterprise and explains how UC vendors expect to add speech tools to their platforms. Continue Reading
CPaaS vs. UCaaS platform: Which should you choose?

While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg. Continue Reading

How should enterprises deploy group collaboration software?

Multiple communication platforms will make collaboration management difficult for IT. Overall efficiency will be reduced with too many different apps in one enterprise. Continue Reading
How do you get started with contact-center AI?

Creating an AI project for the contact center means defining the business problem AI should solve and finding the right developer to make the project a reality. Continue Reading
Is UC or CPaaS better for mobile communication and collaboration?

Organizations can choose between CPaaS and UC for mobile communications apps. The internal and external communications needs of employees will determine which approach to take. Continue Reading
Does an API deployment only involve developers?

API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy backgrounds are vital to an API strategy. Continue Reading