Ask the Experts

Ask the Experts

• How can IT manage video conferencing interoperability?

  Video interoperability is challenging but necessary for today's enterprise. Evaluating vendor partnerships and choosing hardware that supports multiple video services are key.  Continue Reading

• What are the risks and benefits of AI-driven speech technology?

  The benefits of AI-driven speech technology are growing, but it also comes with risks. Learn the pros and cons of adopting AI-driven speech technology.  Continue Reading

• Why is live enterprise video streaming use expanding?

  Live enterprise video use is growing. Learn how changes in culture and technology are encouraging organizations to embrace more livestreaming use cases.  Continue Reading

• How does AI for meetings improve collaboration?

  Reaping the collaboration benefits of AI may take some time. Learn how AI for meetings can improve the collaboration experience through automation and predictive insight.  Continue Reading

• How do collaboration integration and interoperability differ?

  Interoperability between collaboration platforms is scarce, but integrations are abundant. Learn why multivendor collaboration integration has more support than interoperability.  Continue Reading

• What are SBC configuration best practices?

  Proper SBC configuration requires partnering with providers and security teams to examine circuits and potential traffic. Learn the best practices for implementing an SBC on your network.  Continue Reading

• E1 and T1 vs. ISDN: What are the differences?

  T1, E1 and ISDN network technology have been used to transmit voice data for years. Compare the similarities and differences between E1 and T1 vs. ISDN links.  Continue Reading

• Is hybrid cloud a long-term UC deployment option?

  Where on-premises UC offers control, cloud-based UC offers agility. Learn why a hybrid UC deployment is a temporary move on the way to a full cloud option.  Continue Reading

• How should organizations approach API-based SIP services?

  Organizations need SIP services to connect and disconnect call sessions. Now some SIP services are offered through APIs, which expand the use cases and capabilities.  Continue Reading

• What are best practices for managing external collaboration?

  Partnerships between organizations rely on external collaboration. But, when a project ends, unresolved collaboration channels can be a weak spot for an organization's security.  Continue Reading

• How can organizations support UC for frontline employees?

  Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers.  Continue Reading

• How do you plan for replacing a business phone system?

  A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action.  Continue Reading

• What are the benefits of 5G VoIP?

  5G VoIP will have some noticeable benefits over its earlier 4G iteration. Learn how 5G rollouts could improve the VoIP experience with high capacity and low latency.  Continue Reading

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.  Continue Reading

• What are the benefits of UC in a cloud-based office suite?

  Adopting the UC tools within a cloud-based office suite may be the most beneficial option if users are already comfortable with the suite's features.  Continue Reading

• How are vendors innovating video conferencing features?

  Now that video has matured, vendors are looking for new ways to innovate video conferencing features. Learn what new capabilities are likely to come to video conferencing.  Continue Reading

• How can UC analytics detect a security breach?

  UC analytics can be the first warning that your UC system's security has been breached. Comparing statistics month to month can help identify potential security problems.  Continue Reading

• Comparing H.323 vs. SIP: What's the difference?

  Discover the similarities and differences of H.323 vs. SIP standards, and learn why SIP has become the de facto standard for voice and video communications.  Continue Reading

• What are the benefits of a UC and contact center integration?

  UC offerings that include contact center integration provide more seamless communications and engagement between office workers and contact center agents.  Continue Reading

• How do you craft an immersive video meeting experience?

  Increasing focus for remote meetings is achieved through crafting an immersive meeting experience. Proper placement of technology such as audio and monitors can enhance immersion.  Continue Reading

• Should you keep your SIP trunk carrier when migrating to UCaaS?

  Migrating UC to the cloud doesn't mean leaving your SIP trunk carrier behind. Learn how bringing your own SIP to cloud services can benefit your business.  Continue Reading

• Which vendors still support on-premises UC infrastructure?

  Not all organizations can migrate UC to the cloud. For those unable to migrate, a few vendors continue to support UC infrastructure on premises.  Continue Reading

• What are the top CPaaS use cases in healthcare?

  CPaaS use cases change from industry to industry. In healthcare, better patient care and streamlined processes are the main focus for CPaaS technology.  Continue Reading

• What areas should hybrid cloud video security address?

  Hybrid cloud provides several benefits to a business. But hybrid cloud video security shouldn't be taken for granted. Learn what four areas should be considered.  Continue Reading

• Does organization size affect a remote collaboration deployment?

  A remote collaboration deployment takes planning. Organizations of all sizes should consider a few guidelines when introducing a new platform.  Continue Reading

• How can IT approach a cloud-based unified communications migration?

  Migrating to cloud-based unified communications can offer organizations greater agility, but benefits need to be weighed against the loss of IT control.  Continue Reading

• How can organizations address VoIP security threats?

  An unguarded VoIP system could be vulnerable to attack. Learn what security measures can help prevent VoIP security threats from affecting your organization.  Continue Reading

• Why is video interoperability a challenge?

  Learn why video calls don't have the same level of interoperability as voice calls, and what challenges the lack of video interoperability presents for organizations.  Continue Reading

• What are the challenges of unified communications security?

  Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas.  Continue Reading

• How do you support UC network security?

  Many elements can put your UC network at risk, from unsecured information to DoS attacks. Learn five ways to thwart would-be attacks and protect your UC services.  Continue Reading

• Where does mobile video messaging fit in the enterprise?

  Mobile video messaging has come a long way from its introduction to the enterprise. With the rise of remote work, mobile video has become more necessary than ever.  Continue Reading

• What role does UC mobility play in digital transformation?

  Organizations that value employee engagement, innovation and customer experience are more likely to focus on mobile UC as part of their digital transformation road map.  Continue Reading

• How can IT evaluate team collaboration apps for security compliance?

  Choosing the right team collaboration apps for your business must include looking at your organization's security and compliance needs. IT should focus on tools that meet established security standards.  Continue Reading

• How do you evaluate embedded communications use cases?

  Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications.  Continue Reading

• What should users expect from speech technology applications?

  Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge.  Continue Reading

• How does cloud SIP trunking differ from traditional SIP trunking?

  Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services.  Continue Reading

• How are web conferencing and video conferencing different?

  The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools.  Continue Reading

• How is team collaboration changing enterprise social tools?

  Enterprises are favoring team collaboration platforms over stand-alone social tools, pushing vendors to keep up with more comprehensive collaboration platforms, like Slack.  Continue Reading

• How do you prepare for porting business phone numbers?

  Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting.  Continue Reading

• How does the cloud offer new contact center capabilities?

  Moving from on premises to a cloud contact center comes with a litany of changes. Learn what contact center capabilities you should factor into your CCaaS migration planning.  Continue Reading

• What are the benefits of private cloud UCaaS and who offers it?

  The rise of private cloud is changing how some vendors approach UC services. Find out the benefits of UCaaS and which vendors offer UCaaS in a private cloud.  Continue Reading

• What role do ideation tools play in collaboration spaces?

  Ideation is a popular buzzword to describe meeting room technology. Learn what collaborative ideation really means and how it can fit into an organization's collaboration strategy.  Continue Reading

• How does management of collaboration apps and UC platforms differ?

  As unified communications and collaboration move to the cloud, the management requirements for platforms and apps diverge. Learn where IT should re-evaluate its management priorities.  Continue Reading

• How are SIP trunking vendors differentiating their services?

  SIP trunking vendors are using security features to differentiate themselves in a crowded market. Our expert explains what types of SIP trunking security you can expect.  Continue Reading

• How does embedded communication work with an IP PBX infrastructure?

  Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure.  Continue Reading

• What are the E911 location tracking requirements for VoIP?

  The rules around E911 location tracking have evolved as more businesses move away from traditional wired connections to VoIP. Here's how to stay compliant with FCC regulations.  Continue Reading

• How can you measure WebRTC performance?

  Organizations can take two approaches to measure WebRTC quality, both of which assess real-time communications performance on end-user devices and the network.  Continue Reading

• What factors influence WebRTC performance?

  Understanding the potential issues that could affect the performance of WebRTC apps starts with knowing which factors to look at and how they function.  Continue Reading

• What are potential use cases for meeting room software?

  It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases.  Continue Reading

• How do you build a business case for speech technology applications?

  Building a business case for speech technology requires an understanding of the current use cases. Our expert explains what to look for when building a business case for speech technology.  Continue Reading

• How is CPaaS influencing UCaaS vendor portfolios?

  The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities within their UCaaS platforms.  Continue Reading

• What are speech technology applications beyond contact centers?

  Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.  Continue Reading

• What UC monitoring tools are most important?

  Our expert explains the UC monitoring tools you need and the potential network problems you may discover in your UC and collaboration environments.  Continue Reading

• Should team collaboration apps be stand-alone or integrated?

  Team collaboration can be deployed as part of an integrated offering or as a separate app. Our expert explains why IT may not have much control over collaborative environment decisions.  Continue Reading

• How do APIs work, and how can you ensure they are secure?

  Understanding how APIs work and how they are used is essential when formulating security policies. Our expert outlines four steps to set up a first line of defense.  Continue Reading

• What role does SBC security play in VoIP protection?

  Knowing which SBC security features are essential is important to stave off potential attacks. Our expert gives insight into what features are necessary for robust protection.  Continue Reading

• How does embedded video fit into unified communications strategies?

  Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications.  Continue Reading

• How do machine learning and AI fit into UC monitoring and analytics?

  With the use of machine learning and AI in the very early stages in the UC market, our expert looks at their value in UC monitoring and analytics.  Continue Reading

• How do I troubleshoot SIP configurations to solve service issues?

  When your SIP service isn't connecting properly, process of elimination will help you determine if the issue lies in your configuration or elsewhere on the network.  Continue Reading

• What potential chatbot security threats could AI introduce?

  New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.  Continue Reading

• What cloud-based unified communications certifications are available?

  The requirements for cloud-based unified communications certifications vary by industry and network environment. UC expert Carrie Higbie Goetz explains how to choose the right certifications for a UCaaS system.  Continue Reading

• What are the main types of industry acquisitions in the UCC market?

  A UC company can be acquired by an existing vendor or by a venture capital firm. Learn how these two types of acquisitions differ and UCC market factors that influence them.  Continue Reading

• When do I need to use QoS for VoIP bandwidth support?

  Is your call quality suffering? Network bandwidth may be growing, but demands on it are, too. Here's what you need to know to use QoS to help solve VoIP call issues.  Continue Reading

• How to troubleshoot VoIP call quality issues

  Issues with VoIP calls can bring business to a halt, or at least cause headaches and undermine productivity. Learn how to troubleshoot VoIP issues effectively.  Continue Reading

• How do microservices work with unified communications platforms?

  While a microservices architecture for UC platforms isn't obvious to enterprises, it can improve how service providers deliver and update their services for enterprise customers.  Continue Reading

• Should you use CPaaS vendors or develop communications in-house?

  While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach.  Continue Reading

• What WAN configuration best supports UCaaS platform deployments?

  Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize voice and video traffic with real-time delivery needs.  Continue Reading

• SIP trunking vs. VoIP: What's the difference?

  SIP trunking and voice over IP share some similarities, but they have key differences in origin and functions. How well do you understand these telephony cornerstones?  Continue Reading

• What is the difference between UC platforms and UC apps?

  Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.  Continue Reading

• How are contact center vendors using APIs?

  APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers.  Continue Reading

• How do you keep employees from deploying UC end-user applications?

  A successful business collaboration strategy needs employee buy-in. UC expert Jon Arnold explains how to keep employees from deploying their own business collaboration tools.  Continue Reading

• How should a cloud migration plan include UC devices, endpoints?

  What an organization moves to the cloud will influence UC devices and endpoints. Networking expert Carrie Higbie Goetz explains the factors that influence endpoints in a cloud migration.  Continue Reading

• How do you train an AI service for collaboration?

  Organizations looking to improve communication efficiency can train AI to automate collaboration workflows, launch meetings and transcribe conversations.  Continue Reading

• How do you evaluate contact center platforms from UC vendors?

  If your organization is using third-party contact center services, make sure they integrate deeply with your unified communications environment.  Continue Reading

• Do you need session border controllers with an SD-WAN deployment?

  As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and secure VoIP.  Continue Reading

• What are the security threats when working with CPaaS vendors?

  Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to approach real-time communication security.  Continue Reading

• How do you monitor performance of communication APIs?

  Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to monitor APIs.  Continue Reading

• How will speech technologies integrate with UC apps?

  Analyst Jon Arnold examines use cases for speech technologies in the enterprise and explains how UC vendors expect to add speech tools to their platforms.  Continue Reading

• What are the steps to ensure SIP implementation success?

  A robust strategy and several steps are needed to deploy SIP successfully. Networking expert Carrie Higbie Goetz explains the pieces that comprise a SIP strategy, from creating an RFI to documentation.  Continue Reading

• Should you buy contact center services in a UC bundle?

  Is an integrated contact center with UC right for your organization? UC expert Jon Arnold explains how to compare stand-alone and bundled contact center services.  Continue Reading

• How do Twilio Flex API-based services affect contact center software?

  Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi Levent-Levi.  Continue Reading

• What are the benefits of SD-WAN services vs. MPLS?

  When weighing SD-WAN vs. MPLS for unified communications architecture, SD-WAN prevails. Networking expert Carrie Higbie Goetz explains the benefits of SD-WAN services over MPLS.  Continue Reading

• CPaaS vs. UCaaS platform: Which should you choose?

  While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.  Continue Reading

• What's driving the adoption of WebRTC services today?

  WebRTC adoption is influenced by the ecosystem around the technology, including browser support and commercial products. Emerging technologies could also affect future deployments.  Continue Reading

• How do you build a disaster recovery communications plan?

  Maintaining voice communications is vital to disaster recovery. Networking expert Carrie Higbie Goetz explains how to build a disaster recovery communications plan.  Continue Reading

• How should enterprises deploy group collaboration software?

  Multiple communication platforms will make collaboration management difficult for IT. Overall efficiency will be reduced with too many different apps in one enterprise.  Continue Reading

• How to configure VoIP on a network

  VoIP configuration requires significant preplanning to meet the requirements of voice traffic. Learn the steps to take when configuring VoIP on your network.  Continue Reading

• How do you manage enterprise video communications performance?

  Enterprise video performance is vulnerable to latency and packet loss. Organizations must address three key areas in video communications to prevent issues that could impede performance.  Continue Reading

• How do enterprise collaboration services affect mobile traffic?

  The growing use of collaboration apps is putting pressure on the business mobile network. Learn how to support collaboration on both mobile and Wi-Fi networks.  Continue Reading

• How do you evaluate SIP services?

  Learn how to prepare your organization for a SIP deployment through a clearly defined evaluation of your organization's network requirements and business goals.  Continue Reading

• How do you get started with contact-center AI?

  Creating an AI project for the contact center means defining the business problem AI should solve and finding the right developer to make the project a reality.  Continue Reading

• Is UC or CPaaS better for mobile communication and collaboration?

  Organizations can choose between CPaaS and UC for mobile communications apps. The internal and external communications needs of employees will determine which approach to take.  Continue Reading

• What are benefits of Microsoft Teams collaboration for call centers?

  Call centers are replacing landline-based PBX systems with VoIP platforms, freeing agents to work from anywhere. Microsoft's offering is one platform option.  Continue Reading

• How do you measure collaboration ROI?

  Measuring collaboration return on investment in a unified communications setting involves benchmarking employee application usage before and after deployment.  Continue Reading

• How are virtualization trends affecting enterprise SBCs?

  Virtualizing enterprise session border controllers can help reduce business expenses. Networking expert Carrie Higbie Goetz explains how to deploy virtual SBCs successfully.  Continue Reading

• Does an API deployment only involve developers?

  API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy backgrounds are vital to an API strategy.  Continue Reading

• How do huddle rooms fit in video conferencing strategies?

  Huddle room video conferencing is more than setting up a webcam and speakerphone in a small room. Learn why huddle rooms should be part of your collaboration strategy.  Continue Reading

• How do APIs affect enterprise communications systems?

  Communications APIs can change how organizations use their communications infrastructure. API expert Tsahi Levent-Levi explains the two ways APIs reshape enterprise telephony.  Continue Reading

• How do you choose between on-premises or cloud-based video?

  Organizations need to consider several factors when debating using on-premises or cloud video conferencing. Learn how to evaluate the deployment options for enterprise video.  Continue Reading

• What are practical applications of contact-center analytics?

  Analytics can be vital to optimize contact-center and agent performance. UC expert Jon Arnold explains two analytics use cases and the key metrics to measure in the contact center.  Continue Reading