Will unified communications be able to integrate with IM applications?
Unified Communications solutions are intended to incorporate all manners of conveying information and will almost certainly include some form of instant messaging capability.
Telephone signaling systems have long known the likelihood that a person is either on their phone or not before the call is even placed. Extending that capability to the end user and providing the called party with a way of expressing their availability to receive a call is not beyond current technology. The benefits of saving time knowing whether a voice mail, email, or IM would be the best method to convey your message prior to "picking up the phone" would yield a significant cost savings over a modest amount of time. Softphones have the basic communications and integration capability currently. Certainly new mobile device operating systems could have this capability in short order as well.
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