To a lesser extent, ROI will come from savings around enhanced features. With TDM, many calling features come at an added cost, but these are usually included with VoIP. The same applies to MACs -- moves, adds and changes. With VoIP, these can be self-provisioned by end users, eliminating the need for costly service visits as well as internal IT support. As such, for companies that use many enhanced calling features, and/or need to frequently move employees around, these factors will strengthen the ROI story for VoIP.
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