As their products have several add-ons, make sure that you understand which will be needed to get the full feature set that you want. Be sure to check the management requirements. And also be sure that you completely understand any potential security risks due to operating systems, telnet, etc., that may need to be addressed.
Finally, I would suggest that you talk to some existing customers to determine how their implementations are going -- try to find someone that put it in over a year ago for the best benefit here. I would also suggest asking another provider to contrast their system to Shoretel's. It is always a good idea to look at a couple of providers before making the switch.
Dig Deeper on IP Telephony Systems
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.