Problem solve Get help with specific problems with your technologies, process and projects.

What is voicemail and how does it work?

Our unified communications expert explains what exactly voicemail is and how it works in this Ask the Expert response.

What exactly is voicemail and how does it work?

Voicemail is a digitally recorded message. When you dial someone and they aren't there, you record into a digital mailbox, which is digitally stored voice to be retrieved by the owner of the mailbox. 

WhatIs.com explains how voicemail has evolved in its definition written by Stan Gibilisco:

Originally, voicemail was developed for telephony as a means to prevent missed calls, and also to facilitate call screening. In recent years, voicemail has become integrated with the Internet, allowing users to receive incoming messages on traditional computers as well as on tablets and mobile phones.

Do you need advice?

Submit your unified communication and collaboration questions for our UC experts to answer.

For more information:

  • View this definition for voicemail preview.
  • Get a handle on voicemail security.
  • Consider your voicemail options before switching to VoIP.
  • HowStuffWorks also has an entry on how voicemail works.

Dig Deeper on IP Telephony Systems