Another potential issue is the readiness of the network itself for IP telephony. These migration scenarios involve some degree of network convergence, where some or all of the voice traffic will now ride over the data network. Older data networks may not have enough capacity to add telephony, and may not be optimized to ensure that voice can be prioritized over data. There are actually a host of issues around network readiness for IP telephony, such as security and QoS, and the challenges become even greater if the migration includes adding video at some point.
Finally, there could also be a number of challenges related to the service provider, especially if the enterprise is switching to a new carrier. In that scenario, there is the basic issue of number portability to ensure that the existing phone numbers and extensions remain in place. Also, since IP telephony often involves network convergence, the enterprise will likely need to re-negotiate their carrier plan. This could impact pricing contracts, line leasing terms and SLAs, to name a few items.
Dig Deeper on VoIP Migration and Implementation
Related Q&A from Jon Arnold
Organizations that value employee engagement, innovation and customer experience are more likely to focus on mobile UC as part of their digital ... Continue Reading
Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases... Continue Reading
Enterprises are favoring team collaboration platforms over stand-alone social tools, pushing vendors to keep up with more comprehensive collaboration... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.