everythingpossible - Fotolia
Application integrations and an API ecosystem can have widespread effects on the network, ranging from negligible to network-crushing.
For example, deploying an API to enable click-to-call in Salesforce to trigger a user's desk phone or softphone will probably have no additional effect on the network. However, if that same click activates a multiparty high-definition video conference, the network would be affected significantly -- particularly if the video conference takes place outside the organization's preferred conferencing platforms.
The biggest effect of an API ecosystem on the network will be the applications of which the IT organization is not aware. The emergence of communications platform as a service enables line-of-business leaders and developers to deploy their own API ecosystems and integrate communications into applications without IT intervention. In the video conference example above, network administrators could account for and address that traffic, but only if they are aware of that API deployment.
As is often the case, IT leaders should work closely to align themselves with the organization's lines of business to understand the changing needs of their users. Without that alignment, the API ecosystem could take shadow IT to a whole new level.
Do you have a question for Michael Brandenburg or any other experts? Ask your enterprise-specific questions today! (All questions are treated anonymously.)
IT pros share API deployment experiences, challenges
API deployments require robust planning
How businesses can transition into the API economy
Dig Deeper on Communication Integration with Enterprise Applications
Related Q&A from Michael Brandenburg
Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve ... Continue Reading
Choosing the right team collaboration apps for your business must include looking at your organization's security and compliance needs. IT should ... Continue Reading
The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities ... Continue Reading