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What are the hidden costs associated with implementing VoIP?

VoIP implementation can be a costly venture. Carrie Higbie tells you where to save and spend in this expert response.

What are the hidden costs associated with implementing VoIP?
This really is going to depend on what is already in existence before the switch. Each cost for implementing VoIP generally has an ROI that is quite attractive. But if you want truly hidden costs (outside of infrastructure and devices) you would want to look at training on the new systems and handsets, perhaps additional resources needed in IT to support the system over what many companies which is to outsource the telephone service, there may be some incremental costs for security, and some new connections to UPSes or new requirements for uptime of them.

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