To capture and record VoIP calls, we have been advised that data mirroring capability on the switch is needed. Are there other ways to capture the VoIP calls off of the LAN?
There are some pretty specific laws regarding tapping conversations, which is basically what this is. So, I strongly suggest that you check these first. Then if you are okay in doing so, I would start with the provider of your equipment. Some provide these services for things like call centers, but copying all calls can be costly due to storage requirements. If you are doing this for customer service-type monitoring, then your dialer will likely have an add on to allow this. You can also fit your headsets with a manual record device if you want to provide the functionality to your end-uers. In short, it really depends on how and why you want to do this, how long you want to store the calls, etc. Sorry this is not more helpful, but there many unknowns in your question. If you could provide me with a bit more specifics, I can assist you further.
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