In a study recently completed by TheInfoPro, Softphone capability ranked second among voice technologies being...
considered for use by enterprises in the near term as outlined in TheInfoPro's Heat Index of voice technologies. The Heat Index is an InfoPro proprietary measurement of end users' reported spending and implementation plans. Cisco, Avaya and Nortel are among the leaders in this segment of the market. According to the InfoPro study 34% of Fortune 1000 and midsized organizations have softphone capability in use, with an additional 36% having it under pilot programs or in near term or long term consideration.
Current softphone technology can be used as part of an overall unified communications strategy or as a point solution depending upon the capability of your current voice infrastructure.
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