What monitoring platform(s) would you recommend, that could also handle multiple switches, PBXs and incorporate such applications as voicemail, ACD, IVR, reporting, CTI? Is there a provider or an out-of-the-box solution that can fit our network's needs?
In my opinion, this is a great opportunity for an application. There are some initiatives in the open source area related to this matter.
Doing a basic Web search with the phrase 'monitoring applications', the site MonitorTools.com came up. You might find something there that may help the decision process.
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