sommai - Fotolia
There are certainly reasons why an IT department would want to establish a standard for a set of collaboration tools. Doing so helps enterprises take advantage of economies of scale when negotiating with vendors and leads to the deployment of organization-wide collaboration applications that ease training and support requirements for IT. Having one set of apps also makes it easier for ad hoc or cross-functional teams to work together, with one tool serving as the common denominator.
However, one-size collaboration deployments may not fit all individual departments within an organization. Specific teams may have unique or more advanced requirements for the tools they need to work together. Furthermore, with the easy availability of software as a service options, an unmet need could develop into departments bypassing IT entirely, whipping out a credit card and deploying their own collaboration apps.
In cases such as this, IT is in the unfortunate position of meeting the needs of a diverse group of users, while preventing the creation of a shadow IT situation. Ultimately, IT must focus on engaging with the lines of business, understanding their needs and delivering the tools that best meet their requirements.
Do you have a question for Michael Brandenburg or any of our other experts? Ask your enterprise-specific questions today! (All questions are treated anonymously.)
Three collaboration apps that benefit mobile users
Getting control of shadow IT
Dig Deeper on Collaborative Applications
Related Q&A from Michael Brandenburg
The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities ... Continue Reading
While a microservices architecture for UC platforms isn't obvious to enterprises, it can improve how service providers deliver and update their ... Continue Reading
While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.