For the most part, you should go with a communications platform as a service or communication APIs to support mobile...
communication and collaboration. The feature set and capabilities would be broader and far more flexible than deploying mobile communications apps from a unified communications vendor. You can tailor the CPaaS deployment to your exact needs and unique business goals.
However, while CPaaS and APIs offer flexibility, they also present some headaches. You will need to define your application and the workflows that need to be supported. You will also need developers to build the app on top of the CPaaS vendor and maintain it as technology advances.
UC vendors, on the other hand, can offer out-of-the-box products with a predetermined mobile communication and collaboration experience. You can integrate it with your other business applications and maybe even customize its behavior.
Time to market will probably be shorter with a UC vendor, and the final product will be based on best practices related to unified communications.
If your business needs are internal in nature, but you also need some collaboration across enterprises, then support your mobile communication and collaboration with a UC vendor. The vendor can offer a tried-and-true service that has been deployed in multiple enterprises already, offering a similar set of capabilities.
Some mobile communications require tighter integration into customized business processes, moderated communication among external users or initiatives that stray from classic unified communications. If that's the case, then CPaaS and APIs are probably more suitable for your needs.
Do you have a question for Tsahi Levent-Levi or any other experts? Ask your enterprise-specific questions today! (All questions are treated anonymously.)
Dig Deeper on Communication Integration with Enterprise Applications
Related Q&A from Tsahi Levent-Levi
APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work ... Continue Reading
Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to ... Continue Reading
Measuring API performance depends on whether the API is provided by a vendor or developed in-house. API expert Tsahi Levent-Levi offers steps to ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.