A more significant and strategic enterprise presence for converged telcos will be welcome to their business models, especially as they start to set up huge data centers in the cloud and shift to managed services. Where enterprises opt for a managed service, there should be cost and efficiency savings, though many of the carriers' offerings are unproven, and may not necessarily appear more attractive to the end users than what they had before -- much will depend on how much third parties invest in frontline support for customers and in a range of devices and applications to spur uptake of UC. In this, they will be competing with moves from enterprise focused providers, from telecoms vendors like Ericsson offering hosted UC, and of course from Google.
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