Measuring and monitoring communication APIs' performance depends on the type of API you're using. APIs provided...
by a third-party developer or vendor will require different monitoring tools than an API developed internally.
When using an external vendor for your communication needs -- and using the vendor's communication APIs -- you aren't in control of the operational aspects of the communication elements provided by the API. To make sure the service works to your satisfaction, you need to monitor it continuously by checking for various metrics, such as uptime and session quality.
You have the option of using vendor-provided tools or third-party tools to monitor APIs. Some options include the following:
- A back-end dashboard contains information such as usage logs and graphs.
- Usage APIs, which you deploy, can provide insights into your communication API usage.
- Deeper insights on call quality can be included in an API's basic plan or as an add-on service, such as Twilio's Voice Insights or TokBox's dashboards that monitor call-session performance.
- Status pages, to which you subscribe, track API availability and performance.
If you need additional measurement capabilities, consider using an API management service that connects to a communication API. The API management product will collect and analyze API performance on your end, letting you meter the performance on your own. While this will work for communication APIs, it won't offer insights to the media quality itself.
When using internally developed communication APIs, your option is to use an API management service to monitor and meter usage internally. You will also need voice-over-IP monitoring tools that collect traffic or usage logs if you wish to track and analyze actual media quality.
Do you have a question for Tsahi Levent-Levi or any other experts? Ask your enterprise-specific questions today! (All questions are treated anonymously.)
Dig Deeper on Communication Integration with Enterprise Applications
Related Q&A from Tsahi Levent-Levi
APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work ... Continue Reading
Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to ... Continue Reading
Twilio Flex, a programmable contact center platform, reflects an emerging trend toward software products built on APIs, according to API expert Tsahi... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.