Anytime you deploy new technology, like a Web conferencing system, it is in the company's best interest to explore all the options. You may very well end up back with a preferred, legacy vendor, but things change. Better products from newer vendors may exist of which you aren't aware. It's also a great way to learn about the capabilities important to your organization that you have not yet considered. It's a good idea to have a selection team because features that are important in one department may not be in another. For example, some departments may want features such as the ability to record, and others will want playback on a variety of mobile devices, as playbacks limited to Flash won't work in iOS devices without some serious effort.
You may have some departments that do a good portion of work with government or G500 companies that don't allow users to install anything on a workstation. Several Web conferencing applications force a download of software. In instances where the end user cannot install the plug-in, the application won't work for that call. This is true for starting up the call and, in some cases, to play back recordings.
Another consideration is licensing. Some Web conferencing startups have very aggressive pricing in order to attract new users. The licensing options can be very creative. Some will license it by call, by number of participants, or by concurrent users. You need to know how many people will use the application and how. If you have to buy a license for each user and some of your users will only use the system sporadically, then this is not going to be a good solution.
Further consideration needs to be taken regarding the hardware required on site. Some applications require a local server, which also means the server will have to be maintained. IT may not want that burden for an application that can be hosted elsewhere.
Cisco revamps WebEx for unified conferencing
Criteria for selecting a Web conferencing system
Dig Deeper on Collaborative Applications
Related Q&A from Carrie Higbie Goetz
Preparing for a UCaaS deployment means having the right WAN circuit configuration, with enough bandwidth to support all of your data and prioritize ... Continue Reading
What an organization moves to the cloud will influence UC devices and endpoints. Networking expert Carrie Higbie Goetz explains the factors that ... Continue Reading
As SD-WAN grows in popularity, enterprise SBCs still have their place on the network. Learn how the two technologies can work together to support and... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.