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How can our VoIP phone system keep pace with our company?

How can we make sure our VoIP phone system can grow with our company? Telephony expert Jon Arnold explains how the flexibility of VoIP allows it to keep pace with growth.

The short answer is that no matter your situation, VoIP can keep pace with growth. Of course, the definition of growth is broad, but generally it’s about moving forward. It’s worth noting that one of VoIP’s virtues is flexibility and that goes both ways.

Businesses don’t usually plan for negative growth, but economic cycles are hard to predict and at some point you will experience this. With legacy telephony, you are locked in to keeping what you have and it’s common for businesses to oversubscribe for connectivity. Legacy circuits come in fixed bundles and if you just need a few more lines, you’ll likely end up paying for more than you need, making telephony more costly. If there’s a downturn and you need to scale back telephony costs, your options will be limited.

VoIP phone systems, on the other hand, easily scale up or down to your needs. This means you can always adjust your telephony setup and have more financial certainty for budgeting purposes. Think about what this means for businesses with highly variable or seasonal demand cycles. Aside from protecting you from broad downturns in your industry, VoIP gives you full control over managing your telephony spending within normal business cycles.

On a broader scale, VoIP also gives you more options for managing operational growth. Whether you're adding branch offices domestically, entering new markets globally or decentralizing your workforce to embrace remote working, VoIP phone systems will scale far more effectively to support growth than legacy systems ever could. The underlying technology has a lot to do with that scalability, and in these scenarios SIP trunking will likely be part of the plan. The details can be explored in future posts with the main message being that your investment in VoIP can easily support any and all growth scenarios. You may need to make some LAN upgrades along the way, but VoIP itself presents no natural barriers to growth. This becomes even clearer if you consider cloud-based VoIP options, but that, too, is a topic best addressed in a separate analysis.

Do you have a question for Jon Arnold or any of our other experts? Ask your enterprise-specific questions today! (All questions are treated anonymously.)

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