auremar - Fotolia
When thinking about mobility support, we shouldn't limit ourselves to smartphones and tablets. We should think about detaching the worker from the office desk.
In the last two decades, mobility support has meant replacing the trusted desktop computer with a laptop and virtual private network software. Workers can use their laptops to connect to the corporate network -- no matter where they are. Part of the effort was in finding a suitable solution for the desktop phone as well, which usually ended up as a unified communications software client on the laptop.
The problem with software clients is they need to be maintained, and reinstallations and upgrades make them a hassle to handle. WebRTC support solves this issue by seamlessly integrating communications with the browser on the laptop or any other machine.
For example, WebRTC support for mobility enables contact center agents to work from home instead of commuting to the office for a night shift.
WebRTC support extends to smartphones and tablets for BYOD. Organizations can leverage WebRTC for secure browser-based communication that can be embedded into enterprise applications. Organizations can also deploy WebRTC-supported mobile applications to allow them to work anywhere, anytime.
Do you have a question for Tsahi Levent-Levi or any of our experts? Ask your enterprise-specific questions today! (All questions are treated anonymously.)
The WebRTC technology landscape in 2016
Evaluating WebRTC use cases
How WebRTC support challenges UC
Dig Deeper on Mobile Unified Communications
Related Q&A from Tsahi Levent-Levi
While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors ... Continue Reading
APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work ... Continue Reading
Four security vulnerabilities should be top of mind as you move into real-time communication with APIs. Expert Tsahi Levent-Levi explains how to ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.