The emergence of team collaboration apps in the broader unified communications stack offers many productivity benefits for end users. But team collaboration integration poses a unique challenge for IT departments, particularly in highly regulated industries. The ability to share files within an organization, but outside of the corporate network, creates the potential to leak sensitive information or intellectual property, even accidentally.
IT administrators should ensure that chosen apps offer a level of data security that aligns with established security and compliance policies within the organization. Data security for apps may include end-to-end encryption of app data, both in transport and at rest within a vendor's data center. In addition, a number of team collaboration providers support audit capabilities to enable a full accounting of who can access a given piece of data. Access includes both internal users and external guest users, such as partners, customers and suppliers. When evaluating team collaboration apps, existing compliance and security requirements need to be included in the evaluation criteria. Only platforms and tools that align with an organization's policies should be considered.
One of the most important compliance considerations an organization needs to consider is how it can actively combat the rise of shadow IT. IT should work to prevent teams from going out on their own and using freemium team collaboration tools. Many of today's team collaboration apps offer free versions of the product for small teams or small businesses. While these tools offer workgroups an avenue to collaborate without involving IT, without proper controls in place, they can expose the organization to data leakage and compliance violations. Users need to be educated and reminded of the risks involved in using non-approved tools.
Dig Deeper on Unified Communications Security
Related Q&A from Michael Brandenburg
The customizability of CPaaS is changing how UCaaS vendors approach their platforms. Vendors are adopting more APIs to integrate CPaaS capabilities ... Continue Reading
While a microservices architecture for UC platforms isn't obvious to enterprises, it can improve how service providers deliver and update their ... Continue Reading
While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.